Slack Reviews & Product Details

Slack Overview

What is Slack?

Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens.

Slack Details
Product Website
Discussions
Slack Community
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Slack brings all your communication together in one place. It’s real-time messaging, archiving and search for modern teams.


Seller

Salesforce

Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

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Slack Integrations

(183)
Verified by Slack

Recent Slack Reviews

Eldad  E.
EE
Eldad E.Small-Business (50 or fewer emp.)
4.0 out of 5
"great way to communicate within the company and with customers"
I like the integrations with other software i.e Pipedrive CRM. Additionally, it was beneficial to learn that our customers in the US are using Slac...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Nothing better than slack for team communications!"
I have been using slack from last 5 years now and trust me, it is hard to settle for anything else once you get used to it. The best team communica...
JE
Joab E.Small-Business (50 or fewer emp.)
4.0 out of 5
"slack is super work friendly and more intimate!"
Slack carries it's ease of use through its easily accessible channels and direct messages. each tab is organized according to the organizer and dir...

Slack Pricing

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Slack Media

Slack Demo - Desktop + Mobile Apps
All your team's communication, wherever you go.
Slack Demo - Unified communication
Real time messaging, search, file sharing, voice calling and more.
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34,812 Slack Reviews

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34,812 Slack Reviews
4.5 out of 5
34,812 Slack Reviews
4.5 out of 5

Slack Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
JE
Warehouse Laborer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Slack?

Slack carries it's ease of use through its easily accessible channels and direct messages. each tab is organized according to the organizer and direct messages show the people involved in the project for the semester. if you join conversations, the activity tab helps keep track of such making a feeling of ease of feature integration. using it everyday for a period of a semester in school was super straight forward. the learning slack help center makes customer support 10x faster, meaning step by step videos or tutorials on how to use certain features are readily available. you can finish projects faster with the ease of some of the newer features implemented such as the slack bot and working with AI in slack. existing workflows are super easy to create, my favorite feature! Review collected by and hosted on G2.com.

What do you dislike about Slack?

sometimes when creating a slack workflow , it can be a bit oversimplified or slow in the beginning, other than that no significant lag or features related issues. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

slack is solving the problem of managing a workspace related project all on an app. you can easily manage work related tasks in a workflow like state. this feature added creates a lot of easy going features in the context of a project involving a large number of people working on, together. it makes it simplified but also breaks down the tasks in the calendar for everyone to stay informed. from polls, to syncing your calendar into the workspace, to even scheduling recurring messages or meetings all in a channel, it solves the problems of doing all of those steps in different apps, it comes everything together for everyone involved in a project on a virtual task space like slack! very reliable in terms of that! Review collected by and hosted on G2.com.

Sanjay B.
SB
SPS Associate
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Slack?

I am using Slack since 2 months.

Before this, i have used several Team Communication platforms for the past 3 years in my professional experience.

You know what ?

As of now, my only default way of communicating within my organization has become Slack.

Slack's user interface is cool. The best thing is that we can edit the sent messages or delete it as well. The huddles or meetings which we take in Slack is super convenient as it offers multiple features or settings in meetings interface.

Another feature which i like the most is that we can add a huge number of people as a network group and discuss or share about lots of issues and ideas as a part of community. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Honestly, When we try to open the Slack in laptop, It first redirects to browser and then it opens Slack. Even after connecting to office network or VPN, this small thing occurs. This step takes around 10-15 seconds when we open Slack at the start of work when we turn on the laptop.

This is the only small and minor dislike that i can think of about Slack. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

When we turn on laptop and open Slack for the day, It redirects to browser before opening the Slack.

As i am not inside the Slack's organization, I cannot mention the accurate problem on which slack is working.

However, as many of the users are facing this redirecting issue, I strongly believe that the organization is working on this with priority.

If this error is fixed, then it will benefit me by saving 10-15 seconds of mine for the day. Review collected by and hosted on G2.com.

Namkyu K.
NK
HR Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Slack?

Slack is already central to our daily communication, and the upcoming AI Agent capabilities seem promising. The recent webinar gave a clear overview of how agents like Agentforce could streamline workflows by helping employees retrieve answers, complete tasks, and interact with systems without leaving Slack. I appreciate Slack’s focus on usability and integration, and I’m looking forward to trying these features once they’re available in our environment. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Right now, it's unclear how visibility and access controls work when using AI agents in shared vs. private spaces. I’d like to see more transparency around whether agent conversations are public in channels or private like DMs. Also, some of the agent features discussed in the webinar aren't yet available in our Slack instance, which makes it hard to evaluate them fully. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack helps us reduce email overload and streamline real-time communication across departments. It improves response time, minimizes context-switching, and keeps conversations organized by topic or project using channels. It also integrates well with our tools like Jira and Freshdesk, making it easier to track issues and follow up in one place. Review collected by and hosted on G2.com.

Reem C.
RC
Leader Coach
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Slack?

Slack saves so many potential emails, it is incredible. It is an easy way to send a quick message to a colleague. You can easy send fun messages to colleagues as well - Gifs and images! The integration and tools added are also great - zoom, audio messages, google docs. The fact that we can make many different channels with different privacy settings is great. It is easy to use and I use it on a daily basis. You can show when you are on vacation. Review collected by and hosted on G2.com.

What do you dislike about Slack?

There can be too many channels that you have to clean up often, or it gets overwhelming. When I forget to mute, getting messages during meets comes with the loud sound. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack really saves me time when it comes to needing quick things from colleagues when doing work. I don't have to email, and I can message everyone I need at the same time. It's a great place to have questions answered in channels, and it helps keep up connection since we are a remote organization. Review collected by and hosted on G2.com.

Lisa K.
LK
BalletRox Partner Liaison
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Slack?

Slack allows me to work remotely, stay in touch with my co workers, share files,and be very productive. We are in touch daily-actually several times a day. I find it very easy and intuitive to use. I have not had the pleasure of using customer support, but I suspect with the great product they offer, they do a great job, too!! Thank you, Slack for making it easy to be productive and in constant communication! Review collected by and hosted on G2.com.

What do you dislike about Slack?

I have used Slack for three years now, and the only problem I have had is on my new computer which does not have the same browser that I had originally. I have recently added that browser and it is now working better. This is the only downside I personally have experienced. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

As I work remotely, it allows me instant access to my colleagues for sharing information or asking a question. It is also great to be able to "pin" information to access at a later date and time. Ours is also connected to the Google drive for instant sharing, so efficiency is greatly increased. Review collected by and hosted on G2.com.

Madalyn K.
MK
Graphic Designer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Slack?

As a graphic designer working in a fully remote team, Slack has been an absolute game changer. I love how easy it is to stay in constant communication with my teammates throughout the day. Whether we are brainstorming ideas, sharing feedback, or just checking in, Slack makes everything feel seamless. The ability to create multiple, various channels for specific projects or topics is one of my favorite features–it helps keep conversations organized and they are easy to revisit later. At my current company, we have a channel specifically for pet photos! Review collected by and hosted on G2.com.

What do you dislike about Slack?

I really don't have much at all to complain about when it comes to Slack. It's extremely straightforward, easy to use, and great for remote teams to stay connected! Though I would like more sound options for notifications. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Working remotely means lack of face-to-face communication. Slacks solves this problem by giving my team and open chat space where real-time communication feels natural and immediate. Email can be slow and frustrating. Slack provides a speedy feedback loop. My team can instantly share designs and get quick responses, speeding up our creative workflow. Lastly it solves the problem of team isolation/lack of team connection. Remote work can sometimes feel lonely, and staying connected to coworkers isn't always easy in this type of environment. Slack helps maintain the team vibe with casual chats, emojis, GIFs, and off topic channels like #dogs-and-cats or #cooking-recipes. Overall, I am benefiting by faster collaboration, better organization, stronger team culture, and less emails! Review collected by and hosted on G2.com.

LL
Senior Manager, Total Rewards
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Slack?

I like how easy Slack makes it to stay connected, especially with a remote team. The notification sounds aren’t panic-inducing, video calls are simple to set up, and I love that we can have channels for everything, from team projects to fun stuff like shopping and dogs. I also like how customizable it is, you can tweak the look to suit your vibe. It keeps things organized without feeling overwhelming. Review collected by and hosted on G2.com.

What do you dislike about Slack?

What I don’t like is that Slack can be slow to show notifications on desktop. Usually, I get the alerts on my phone before they even pop up on my computer, which can be a bit frustrating. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack solves the problem of staying connected when everyone’s remote and busy. It keeps chats organized so work stuff doesn’t get mixed up with fun conversations. Setting up quick video calls or sending messages is super easy, which means less email back-and-forth and faster teamwork. Plus, it helps us keep the team vibe alive no matter where we are. Review collected by and hosted on G2.com.

JJ
Seller success specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Slack?

What I like best about Slack is how it transforms team communication into something organized, efficient, and even enjoyable. Its channel-based system helps teams keep conversations focused on specific topics or projects, while features like threads, direct messages, and mentions ensure no message gets lost in the noise. Slack really shines with its powerful integrations — it connects seamlessly with tools like Google Drive, Jira, Zoom, and Trello, letting teams collaborate without switching platforms. The built-in search is incredibly helpful, allowing users to find past messages, files, or decisions quickly. It’s also great for remote culture — emoji reactions, custom emojis, and tools like Donut and Giphy make it fun and engaging. You can even automate workflows, set reminders, and use Slackbot for routine tasks, which saves time. Whether you're sharing files, hopping on a quick huddle, or onboarding a new teammate, Slack makes everything faster, clearer, and more connected. Review collected by and hosted on G2.com.

What do you dislike about Slack?

1. Slack sends way too many notifications, and it gets really overwhelming during the day.

2. It’s hard to switch off, because work messages keep popping up even after hours.

3. Important messages get buried under a flood of casual chats, GIFs, and random replies.

4. Threads are often misused or ignored, which makes conversations messy and hard to follow.

5. There's this unspoken pressure to reply instantly, even if you're in the middle of something else.

6. It feels like another inbox to manage, and sometimes even worse than email.

7. Too many channels make it confusing to know where to post or look for something.

8. Search isn’t always reliable, and finding old messages can be a real pain. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

As an Amazon employee, Slack helps me collaborate more efficiently with cross-functional teams, reduces delays in communication by enabling real-time discussions, improves visibility into project updates, and streamlines workflows through tool integrations—all of which enhance my productivity and ability to support stakeholders effectively. Review collected by and hosted on G2.com.

Vishal P.
VP
Software Quality Assurance Lead
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Slack?

There are many things that I like about Slack but the best thing about it is the ease of use and the integration available with so many other tools. Like it can easily integrate with your Google drive, Atlassian products, etc making it easy for the teams to collaborate on documents, video files, audio files anything. The file sharing is very smooth. Review collected by and hosted on G2.com.

What do you dislike about Slack?

The least helpful feature of Slack is Huddles according to me, the calls are always patchy, takes time to connect, there is always a lag in the voice and when you share the screen, it is so difficult to switch to the chat window, Huddle should just be discontinued or made better. It really spoils the user experience. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack is helping all the teams collaborate seamlessly without the effort of writing unnecessary long emails every time, just a quick chat either private or a group solves the purpose. Even channels for continuous communication regarding a topic help a lot. It also keeps a history of all the communication so the fear of losing context is also out of the window. Review collected by and hosted on G2.com.

Vansh S.
VS
Founder
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Slack?

The Slack ecosystem is too advanced, and that is the best reason to use it for team collaboration. We can integrate multiple tools like Google Drive, Loom, and use them to work. The best part is that we can use APIs to build a personal assistant and get help with doing automated tasks, or reminders.

The UI is very simple, easy to use for our team. We use it daily for our internal team communication.

The onboarding process is too simple to start. Review collected by and hosted on G2.com.

What do you dislike about Slack?

As of now, we haven't found any issues but it does not work in low internet connectivity otherwise everything is good for us. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack is helping us to streamline our team communication with clients and internal team members, It is best tool for us and clients.

We really love how it is very simple in terms of integrating new apps or using slack api to automate processes Review collected by and hosted on G2.com.