177 Recurly Reviews
1) product management - it is easy to manage and customize subscriptions
2) integrations: webhooks for all events, as well as out-of-the-box solutions for zendesk / tax services like avalara
3) gateway flexibility and ready-made support - recurly already has great support for many popular payment gateways
4) dunning management
5) support - for many questions you can receive response via a live chat, which is only possible when eevn first line is already skilled and well aware of product features which is quite rare Review collected by and hosted on G2.com.
Webhooks are still transactions/adjustments centered. Mobile app subscription services like revenuecat give a lot of prominence to subscription status changes for events/webhooks: like in trial / regular / canceled / expired - to achieve similar data from curly you will still ber required some tinkering Review collected by and hosted on G2.com.
Recurly handles subscription billing and invoicing very smoothly, with good support for retries, dunning, and automated renewal flows. The event-based triggers are also quite helpful for integrations Review collected by and hosted on G2.com.
The documentation can be confusing or incomplete at times, especially for more advanced use cases. Debugging webhook issues or understanding event structures often takes extra effort. Review collected by and hosted on G2.com.
I love the clean and intuitive analytics dashboard, the ability to easily download detailed reports, and the powerful automation features. Integrations with Salesforce and Mailchimp help us streamline subscriber workflows, and the customizable dunning emails are a great tool for revenue recovery. Recurly saves our team time and effort across the board. Review collected by and hosted on G2.com.
One key limitation is the lack of detailed insights into the effectiveness of dunning emails—there's no clear way to measure open rates, click-throughs, or recovery success by email version or cadence. Some reporting features feel a bit rigid and could benefit from more customization. Review collected by and hosted on G2.com.
As a support rep with limited permissions, I appreciated how easy it was to check billing issues. I could quickly see if a payment went through, and if not, Recurly clearly showed the decline reason returned by the bank. It was also helpful to view a customer’s past and upcoming invoices in one place—no digging around needed. Review collected by and hosted on G2.com.
Some billing-related cases still had to be escalated to the accounting team, but that was likely due to internal permissions and policy rather than any issue with Recurly itself. Review collected by and hosted on G2.com.
Recurly is a relatively stable platform and as a billing management tool that’s crucial. It rarely experiences major issues or complete breakdowns, which gives us confidence that our subscription billing will run smoothly without unexpected disruptions. Review collected by and hosted on G2.com.
Recurly's support team is responsive, which is great. However, the consistency in their answers can be hit-or-miss. You could be ssking the same question to different reps and get completely different responses. Review collected by and hosted on G2.com.
- The systems sends reminders to the customers (2-3 weeks in advance) who are on Annual or Monthly Subscription for renewals.
- There are multiple payment gateways that can be integrated for global clients
- Support team quicky reponds to the queries if we face any problem Review collected by and hosted on G2.com.
- Customers sometime complain that they have limited visibility, which can be improved
- To operate it, one requires a bit of technical knowledge. This leads to dependency on technical person Review collected by and hosted on G2.com.
Recurly has potential to be a solid tools for online subscription businesses but it fails to deliver on many aspects. Review collected by and hosted on G2.com.
The analytics part is truly pathetic and Recurly does not invest even a cent in developting this important part of billing tool. You can't get even the simplest data points out of their useless analytics. Also, many times the data is completely wrong. Customer support will ignore you for months on this topic. Review collected by and hosted on G2.com.
Customer and billing information is easy to search through and locate. The steps to process refunds or provide invoices to customers are available in only a couple clicks. Allows us to support our customers quickly and efficiently! Review collected by and hosted on G2.com.
Has trouble integrating with our CMS at times. We have to work them like they are 2 different systems. Review collected by and hosted on G2.com.
-Knowledgeable Support Team (Live Chat, Tickets, Account Manager)
-Integration Support (Payment Gateways, Finance Systems, Sales Tax)
-General Ease Of Use (Training)
-Large Set Of Reporting (Exports)
-Scalable (10 Or 10,000 Active Customers)
-Flexible Customization (Automated Email Templates For New Subscriptions, Payment Declines, Cancellation, etc.)
-Great Uptime Review collected by and hosted on G2.com.
-Multiple Subscriptions On Single Can Be Clunky
-Short Auto Time-Out Due To Inactivity
-Missing Dunning Churn Reporting Review collected by and hosted on G2.com.
