6,192 Gong Reviews
The Account AI feature gives me a holistic, real-time view of engagement across an account — pulling in signals from calls, emails, and activity across stakeholders. It flags risk factors like disengagement, sentiment shifts, or lack of multithreading, and gives me suggested actions before issues surface. This has made my customer reviews sharper, my renewals more predictable, and my cross-functional conversations way more informed.
What I appreciate most is how Account AI synthesizes data I’d normally have to dig for manually. Instead of spending time piecing together a timeline or who’s been active, Gong surfaces it in seconds — and highlights gaps I might’ve missed. Review collected by and hosted on G2.com.
Static dashboards and reports: It can be difficult to fully customize reporting views or build flexible dashboards that match unique KPIs or business models.
Limited call tagging options: Users often want more granular, automated tagging based on nuanced conversation details or internal taxonomies.
The search functionality is sometimes clunky — it doesn't always surface relevant calls or moments efficiently, especially when searching across large teams or long timeframes.
Filters can be overwhelming or inconsistent, especially when trying to isolate specific speakers, topics, or time windows. Review collected by and hosted on G2.com.
Gong has been an essential part of my workflow as a Business Development Representative. I primarily use it to review Discovery meetings that my Sales Executives lead, helping me gather detailed notes, AI-generated insights, and action items. It makes it easy to go back, catch anything I missed live, and prepare stronger follow-up. In previous roles, I've also used Gong to listen to peer calls, which was incredibly helpful for coaching and sharpening my talk track. Gong makes learning, preparation, and ongoing improvement so much easier. Review collected by and hosted on G2.com.
I haven’t had any negative experiences with Gong so far. My use has been somewhat limited to reviewing meetings and training, but in those areas, it has been consistently reliable, intuitive, and valuable. Review collected by and hosted on G2.com.
Being able to score calls among peers or have feedback given is such a helpful way to level up and this is done so easily in Gong. The UI is easy enough follow and the searching is fluid. It integrate easily to our tools and has been a very complete call library. Review collected by and hosted on G2.com.
Sometimes it does take awhile for calls to show up in Gong. I assume this is due to the thoroughness of the analyzations but still, if this process was sped up it would be a bit more helpful. At times it also appears to lag a bit. Sometimes slow to launch or load certain parts of the application. Review collected by and hosted on G2.com.
I am an SDR manager and Gong has been a game changer for me. The AI-driven insights are spot on and the summary write-ups are especially useful because they save me time while ensuring I stay on top of our pipeline deals. I also like that I can pick different speakers and listen to them only. This is a great feature because sometimes I want to know only what the prospect said. Review collected by and hosted on G2.com.
While Gong is a powerful and intuitive tool, I have ethical concerns about the company's affiliations and stance on geopolitical issues, which impact my willingness to continue using it. Review collected by and hosted on G2.com.
Gong is very versatile and easy to use and it helps us to analyzes what’s said during calls which helps coach reps, improve messaging, and spot winning behaviors Review collected by and hosted on G2.com.
As a data person i really like the ability to customize and alter dashbaords however gong has limited flexibility when trying to customize reports or dashboards for specific use cases Review collected by and hosted on G2.com.
I like that it takes care of all I would have to do during a call; I can just focus on the audience's questions and points. Gong will summarize, condense, put it into an organized way, and even create the email for me! I can truly focus on my client's questions and pain points. Review collected by and hosted on G2.com.
I dislike the idea of it going away! I believe there could be a guide, with a step-by-step process on how to set users up to speed and use the most of Gong! Review collected by and hosted on G2.com.
Using Gong has been a game-changer for my growth.
Being able to rewatch my calls and review them with my manager has helped me sharpen my messaging and spot areas to improve. I also love having searchable transcripts—it makes it easy to update my notes and keep track of deal momentum.
It’s made me more thoughtful, more prepared, and ultimately more effective in my role. Review collected by and hosted on G2.com.
Sometimes I forget to tag the call or add a comment right after, and it can be tough to find it later when everything blends together. A bit more structure or reminders would be helpful. Review collected by and hosted on G2.com.
As a CSM, the knowledge that my calls are being recorded and I can refer back to them at anytime is a huge safety net. Whether I am collecting a feature request, looking into a customer issue, or gathering customer quotes, I can always refer back to the recording to hear exactly what the customer says.
Plus it is very intuitive and super easy to use. Review collected by and hosted on G2.com.
From I hear, the forecasting piece for CSMs is complicated, but that's just second-hand information. Review collected by and hosted on G2.com.
How i can ask it anything and it usually goves me a pretty acurate answer! Review collected by and hosted on G2.com.
when im in full screen watching a recording, i cant click to another part of the call. i just realized i have to scroll down. would be cool if it could be more like youtube where you can click on the line below. i also wish it analyzed my calls faster. Review collected by and hosted on G2.com.
The AI call summary is super helpful, as is the category / subjects they can identify and the time in which those categories are talked about Review collected by and hosted on G2.com.
Not really one that i can think of at the moment! We really enjoy using Gong. Review collected by and hosted on G2.com.
