377 Whatfix Reviews
Whatfix is an amazing company to partner with and stands out across our company as a vendor that is a true partner who is always at our side for support, to improve, to ideate with, and is trusted to work with us for the greater good of our company and our success. They are constantly evolving their product for performance and value. Whatfix cares to take feedback and work actionably on it, even the slightest improvement is considered and applied. I am not sure I have ever worked with a vendor that not only expresses concern for our product needs and results, but efficiently...very efficiently, works to quickly resolve technical issues and ensure our needs are met. It is possible, as we do, to have a very connected and successful working relationship with everyone at Whatfix. Review collected by and hosted on G2.com.
I currently don't have any dislikes with Whatfix. I will be surprised if I do find something I dislike. Review collected by and hosted on G2.com.
WhatFix is a great tool for supporting the adoption of digital platforms for users without being overly obtrusive. It provides a wide range of tools and features to help target content to users effectively, providing necessary support exactly where it is needed and without the need of creating support tickets.
Their support team are very responsive and keen to help achieve solutions and effective implementation, encouraging an effective and collaborative partnership for delivering success across systems. Review collected by and hosted on G2.com.
Setting up a projects can take time and you don't always know that you are going to get it right until it's in the hands of your end users. However, when you get it right, the time spent becomes time saved for the organisation. Review collected by and hosted on G2.com.
Whatfix truly listens to its customers and consistently strives to exceed expectations by delivering innovative solutions. A great example of this is when I previously mentioned the need for automated analytics. Not long after, Whatfix introduced the ability to schedule insight reports—an incredibly helpful feature that I now rely on regularly. It’s just one of many ways they show they’re not only listening, but actively evolving with their users’ needs. Review collected by and hosted on G2.com.
The path Whatfix is on clearly establishes them as a powerhouse in the Digital Adoption Platform space. While it's hard to pinpoint what needs improvement, I’m confident they’ll continue to innovate and deliver forward-thinking solutions. Review collected by and hosted on G2.com.
I particularly appreciate the solution's analytics, which provide valuable insights. Real-time guidance is essential, and I like the dynamic nature of it, as it is not a static process and requires continuous adaptation based on reporting. Review collected by and hosted on G2.com.
I graded Whatfix with 8 out of 10 on a satisfaction scale. While I appreciate the solution's analytics and real-time guidance, I dislike the very technical aspect of the process. It often requires IT support and cannot be completely standalone. From content creation with separators to analytics, it demands more learning by doing than I would prefer, given other business priorities. Review collected by and hosted on G2.com.
The onboarding support from Whatfix was above and beyond. I’ve had challenging experiences rolling out new platforms before, but this time I felt genuinely supported. The project management was clear and responsive, even when our internal timelines shifted, the Whatfix team stayed agile and kept us on track. Every person on the team is fantastic to work with. The software is intuitive, and while I still have more to learn, I feel confident knowing I can lean on Whatfix’s resources and support team. Review collected by and hosted on G2.com.
The technical implementation side had a steeper learning curve than I expected. While I had strong support from the team, some of the more technical components required a level of understanding I couldn’t quite take on during onboarding. Review collected by and hosted on G2.com.
The standout feature of Whatfix is undoubtedly its customer support. The support team is highly responsive, knowledgeable, and always willing to go the extra mile to resolve issues or provide guidance. Whether it’s a quick query or a complex implementation need, they ensure you’re never left hanging. This level of support makes adopting and scaling Whatfix much easier and more effective. Review collected by and hosted on G2.com.
While the platform is powerful, the initial setup can be slightly complex, especially for first-time users. It takes some time to get fully comfortable with all the features and customization options. Also, occasionally, some updates in our application UI cause certain Whatfix flows to break, requiring manual intervention. Review collected by and hosted on G2.com.
Whatfix makes it easy to create in-app guides, pop-ups, and walkthroughs that help users navigate complex platforms with less need for formal training. The editor tool is intuitive, and the ability to publish updates quickly is a big plus. Analytics provide helpful insight into which content is being used and where users may be struggling. Review collected by and hosted on G2.com.
Support isn’t always familiar with the specifics of our product, which can slow down issue resolution at times. A deeper understanding would make the process more efficient. Review collected by and hosted on G2.com.
Very easy to configure content, add other content writers and quick implementation. Whatfix has a easy to understand training sessions and written instructions. Whatfix has eliminated the need for me to write end user job aids and email communication, using Whatfix for all the end user communication and system awareness. The customer support is attentive and timely, helping when needed in a timely fashion. Review collected by and hosted on G2.com.
N/A. Need more user conferences in NJ area. Review collected by and hosted on G2.com.
- We are able to segregate content by role tags, allowing us to push the right content to the intended end users.
- The ability to preview flows and make adjustments as you go is great.
- They are always bringing out new features and improvements.
- They implement quarterly check in meetings.
- Their support team is attentive
- There are various content pieces that you can add.
- Their onboarding is throurough. Review collected by and hosted on G2.com.
- Unable to filter reports based on a year period.
- Now and then we struggle with flows not working due to specific elements that had been selected.
- Have struggled with flow branching but this may be a user issue. Review collected by and hosted on G2.com.
The tool allows us to accelerate the adoption of two key applications for our organization. The customer support is responsive, professional, and efficient, assisting us all the way to find solutions. The initial handling of the tool is quite quick for the first features. Review collected by and hosted on G2.com.
The lack of French-speaking interlocutors to accompany us Review collected by and hosted on G2.com.
