377 Whatfix Reviews
The creation of the various Whatfix material (flows, tips, self help content, task lists, surveys) is easy to learn and continually add new and update content. The support I receive from the WhatFix team (and my success manager: Aditya Jaiswal) is superior to anything I ever expected. I truly appreciate the WhatFix team in making sure I getting the most out of their product. I love that they are keeping up with the new learning trends and updating the product to make my job easier, more effective, and efficient. Review collected by and hosted on G2.com.
Flow and tags were a bit difficult to create, but the team certainly helped me make the best possible flows for onboarding my end users. Review collected by and hosted on G2.com.
The willingness of the Customer Success/Support team to help you succeed in using Whatfix. They have always been very responsive to questions and the frequent client calls are good for building a client-supplier relationship.
The variety of features available in Whatfix makes the use of the product relevant for many use cases. Based on the continuous releases of new features you can see that they take their product improvement seriously. Review collected by and hosted on G2.com.
The available (original) analytics features were not providing us with the data that we required for our internal KPIs. The CSM team tried their best with offering a tailored Excel solution to solve this matter, however ideally this would have been included in the product.
Due to the wide variety of features in customising pieces of content/flows, the workflows could "break" easily when certain tags etc. were not set correctly. It could often take quite some time to figure out what the exact issue was, making it less easy to use.
The client-supplier relationship might benefit from more continuity in terms of the responsible CSM for the account. Over the course of the last 15 months, we've had 4 different CSM's. I understand that there might be varying reasons for this, and the general support has been good, however it always takes a bit of time to get up to speed with a new CSM. Review collected by and hosted on G2.com.
Whatfix widgets help me ensure our employees can DO what they have been trained to do months after taining. Also, I can add extra wlakthroughs for minor items that were not a priority at the time. Review collected by and hosted on G2.com.
There are so many posible ways to use Whatfix from widgets, to communications and even delivering and tracking training assets. I wish I have more time to work in the platform. Review collected by and hosted on G2.com.
Ease of use, ease of implementation, customer support, communication, value-add resources offered by the team Review collected by and hosted on G2.com.
Getting users to adopt it, location of features that sometimes cover needed field/data on the platform it's on Review collected by and hosted on G2.com.
Whatfix has excellent customer service, serves as a development partner, and is making it easier and easier for content creators to deliver just in time guidance, tips, and integrations. Review collected by and hosted on G2.com.
As with any DAP, technical debt is a major consideration for a purchasing org. Review collected by and hosted on G2.com.
I like the way how whatfix is being built and easy to customize as per end user requirement. Review collected by and hosted on G2.com.
Sometimes I feel the flow consistency could be better without having any breakage while running the flow Review collected by and hosted on G2.com.
Permits agile approach to customer documentation. The user analytics are essential, and Whatfix CS is always approachable and helpful. They have given our team a new lease on life, allowing us to move away from traditional document help sets to a truly agile approach to developing knowledgebases. Review collected by and hosted on G2.com.
Lots of stuff we want to do out of the box requires Whatfix CS interaction and solutioning. But they are getting better as the product matures.
I don't like how they redo their licenses and renewals. They tend to ask a lot if their payments are coming, and that is annoying. Review collected by and hosted on G2.com.
Very good customer support. They very respond quickly. The product has many features that create real value for us. Furthermore, Whatfix is regularly extended with new features. We were especially pleased that our feature requests were also implemented very quickly. Review collected by and hosted on G2.com.
Initially, we had some starting problems. The content creation had to be learned first. In addition, there was a change of our supervisor during the pilot phase. Review collected by and hosted on G2.com.
Whatfix has given us the ability to scale our onboarding process and collect valuable customer insights. The product is easy to use with a clean user interface. Review collected by and hosted on G2.com.
All content needs to be recreated from web to mobile and between iOS and Android. Having that content easily replicated across platforms would be incredible! I think this is a challenge in the industry overall. Review collected by and hosted on G2.com.
