The customer support team stands out as one of the best — they are prompt, patient, and consistently provide clear guidance whenever issues arise or clarification is needed. Integration with Pendo was straightforward, especially for embedding product analytics and in-app guidance. While there’s a slight learning curve for new users, the platform becomes intuitive over time, and the setup process is largely self-serve after the initial stages. One of the strongest features is the ability to create in-app guides and run NPS surveys without needing code deployments. Overall, Pendo has been a valuable addition to our product toolkit — especially for improving user engagement and closing the feedback loop efficiently.

It’s easy to track how users interact with features and identify where they’re getting stuck. The Guides feature is especially valuable — we’ve used it for onboarding, announcing new releases, and collecting feedback, all within our app. The dashboards are clear, and segmentation options make it easy to tailor experiences to different audiences.

Pendo is incredibly helpful for understanding what our customers are actually using and how new features are adopted. I love that I can leverage its various analytics tools to gather usage statistics and see a list of the most used devices/resolutions/language, etc. across our web and mobile applications. It's also remarkably easy to use; a little developer assistance for initial integration, tracking events, and adding metadata is all it takes.