Compare WalkMe and Whatfix 
At a Glance
Market Segments
Enterprise (57.9% of reviews)
Enterprise (42.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
WalkMe
Star Rating
(494)4.5 out of 5
Market Segments
Enterprise (57.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeWhatfix
Star Rating
(377)4.6 out of 5
Market Segments
Enterprise (42.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that WalkMe excels in Quality of Support with a score of 8.8, while Whatfix significantly outperforms in Quality of Support with a remarkable score of 9.7, indicating that Whatfix may provide more responsive and effective customer service.
- Reviewers mention that WalkMe's Click Tracking feature is highly rated at 9.0, which allows for detailed user interaction analysis, whereas Whatfix's Eye Tracking feature received a lower score of 6.4, suggesting it may not be as effective in understanding user focus and engagement.
- G2 users highlight that Whatfix offers superior User Segmentation capabilities with a score of 8.2 compared to WalkMe's 8.5, indicating that Whatfix may provide more nuanced options for targeting specific user groups.
- Users on G2 report that WalkMe's Self-Service Experience features, such as the Knowledge Base and Searchable Articles, are rated at 8.4 and 8.2 respectively, while Whatfix's similar features score higher at 8.9 and 8.8, suggesting a more comprehensive self-service support system.
- Reviewers mention that Whatfix shines in Mobile Optimization with a score of 7.1, compared to WalkMe's lower score of 6.7, indicating that Whatfix may provide a better experience for users accessing the platform on mobile devices.
- Users say that WalkMe's ServiceNow Integration is rated a perfect 10.0, showcasing its seamless compatibility with ServiceNow applications, while Whatfix does not have a comparable feature, which may be a deciding factor for enterprises using ServiceNow.
Featured Products
Sponsored
TreasuryView
Customer Self-Service
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Sponsored
Product Fruits
(138)
Customer Self-Service
Visit Website
Sponsored
Helpjuice
(196)
Customer Self-Service
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Pricing
Entry-Level Pricing
WalkMe
No pricing availableWhatfix
No pricing availableFree Trial
WalkMe
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.7
433
8.8
296
Ease of Use
8.3
441
8.6
297
Ease of Setup
8.0
352
8.2
250
Ease of Admin
8.2
332
8.5
248
Quality of Support
8.8
428
9.7
297
Has the product been a good partner in doing business?
8.9
332
9.5
247
Product Direction (% positive)
8.9
420
9.7
283
Features by Category
User Identification
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Not enough data
Tracking & Reporting
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Not enough data
Metrics
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Not enough data
User Analysis
7.8
256
8.0
125
8.1
290
8.0
142
User Support
8.5
280
8.1
135
7.6
222
8.0
111
7.9
229
8.0
115
Walkthrough Type
8.0
236
8.5
139
9.1
288
9.0
160
Platform Basics - Digital Adoption Platform
8.5
8
7.6
7
8.5
8
8.3
8
Analytics - Digital Adoption Platform
9.0
7
7.7
8
Functions - Digital Adoption Platform
8.8
8
8.1
8
8.5
8
8.1
8
Product Analytics
Not enough data
8.0
43
Not enough data
8.1
43
Not enough data
7.8
39
Not enough data
7.6
40
Not enough data
7.5
40
Not enough data
7.1
34
Not enough data
7.0
30
Not enough data
7.4
37
Generative AI
7.7
92
7.3
38
Self-Service Experience
8.4
194
8.9
132
8.3
193
8.8
128
8.1
185
8.3
81
6.7
129
6.9
55
8.1
163
8.2
71
Self-Service Platform
8.4
167
8.5
77
8.3
172
8.1
74
7.1
130
7.6
64
7.7
151
7.9
76
Metrics
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Not enough data
ServiceNow Apps
10.0
7
Not enough data
9.8
7
Not enough data
Variation Testing
7.9
16
Not enough data
8.3
20
Not enough data
8.1
18
Not enough data
7.9
21
Not enough data
8.1
21
Not enough data
8.5
17
Not enough data
Reporting
8.1
23
Not enough data
8.2
24
Not enough data
Personalization
8.4
22
Not enough data
8.1
21
Not enough data
8.1
19
Not enough data
Administration
7.4
18
Not enough data
8.1
19
Not enough data
8.2
24
Not enough data
8.6
24
Not enough data
Categories
Categories
Shared Categories
WalkMe and Whatfix are categorized as Digital Adoption Platform and Customer Self-Service
Reviews
Reviewers' Company Size
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.3%
Financial Services
8.0%
Information Technology and Services
7.8%
Hospital & Health Care
5.4%
Insurance
4.7%
Other
62.7%
Computer Software
16.9%
Information Technology and Services
13.4%
Insurance
4.4%
Telecommunications
3.3%
Financial Services
3.3%
Other
58.9%
Most Helpful Reviews
WalkMe
Most Helpful Favorable Review
Verified User in Information Technology and Services
Easy to implement and work with across enterprise SaaS platforms or external website
Most Helpful Critical Review
Gregory S.
Verified User in Information Technology and Services
The problem is that you have to sign an annual agreement before you really use the product, and you're locked into that agreement no matter what happens. And the cost depends on what you *think* your user base will be over the course of the next 12...
Whatfix
Most Helpful Favorable Review
Philip K.
Verified User in Banking
The WhatFix solution incorporates directly into Salesforce for a good user engagement. The support team is always available and willing to hop on a call to discuss any issues
Most Helpful Critical Review
Bryson T.
Verified User in Real Estate
We were promised a lot of features that weren’t as easy to use as they made it seem when we signed up.
Verified User in Information Technology and Services
Easy to implement and work with across enterprise SaaS platforms or external website
Philip K.
Verified User in Banking
The WhatFix solution incorporates directly into Salesforce for a good user engagement. The support team is always available and willing to hop on a call to discuss any issues
Gregory S.
Verified User in Information Technology and Services
The problem is that you have to sign an annual agreement before you really use the product, and you're locked into that agreement no matter what happens. And the cost depends on what you *think* your user base will be over the course of the next 12...
Bryson T.
Verified User in Real Estate
We were promised a lot of features that weren’t as easy to use as they made it seem when we signed up.
Discussions
What is the one greatest solution you have used WalkMe for?
3 comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
Whatfix is a digital adoption platform that helps organizations improve user engagement and productivity by providing in-app guidance, training, and support. It offers tools for creating interactive walkthroughs, tooltips, and other resources to assist users in navigating software applications effectively.
3 comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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