Gong Features
What are the features of Gong?
Training
- Knowledge Base
- Coaching Materials
- Video Record
Feedback
- Review
- Scorecard
- Coaching Card
- Real-Time Updates
- Notifications
Call Analytics
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification
Agent Performance Management
- Customer Scoring
- Speech-to-Text
- Artificial Intelligence
Technology Glossary Features
View definitions of the features and discover new technology terms.
Gong Categories on G2
Filter for Features
Data Sourcing
Data Sourcing | Compiles data from a breadth of either internal or external sources. This feature was mentioned in 674 Gong reviews. | 85% (Based on 674 reviews) | |
Exporting & Sharing Data | As reported in 719 Gong reviews. Enables user to communicate data by securely exporting and sharing it. | 87% (Based on 719 reviews) | |
Multi-Device Data Visualization | Allows users to view data visualizations on several devices. This feature was mentioned in 646 Gong reviews. | 85% (Based on 646 reviews) | |
Interactive Dashboards | Based on 733 Gong reviews. Dashboards which are customizable and interactive so that the user can view sales information in a way that fits his or her needs. | 89% (Based on 733 reviews) | |
Data Segmentation | Based on 658 Gong reviews. Enables user to segment customer or prospect data in meaningful ways such as by industry or region. | 86% (Based on 658 reviews) |
Predictive Analytics
Lead Scoring | Provides scores or rankings of each prospect based on the data provided. 652 reviewers of Gong have provided feedback on this feature. | 81% (Based on 652 reviews) | |
Opportunity Scoring | Based on 679 Gong reviews. Provides insights to determine which deals already in the pipeline have the best chance of closing. | 84% (Based on 679 reviews) | |
Risk Analysis | Based on 665 Gong reviews. Warns sales teams of accounts that may be at risk of being lost. | 82% (Based on 665 reviews) | |
Live Forecasting | Based on 652 Gong reviews. Provides live customer data so that sales organizations forecasts stay current. | 83% (Based on 652 reviews) |
Sales Management
Live Pipeline Management | Updates every time a change is made enabling users to trace a deal through the pipeline. 687 reviewers of Gong have provided feedback on this feature. | 85% (Based on 687 reviews) | |
Sales Gamification | Enables competition between a sales team by providing things like challenges and scoreboards. This feature was mentioned in 652 Gong reviews. | 82% (Based on 652 reviews) | |
Account-Based Analytics | As reported in 689 Gong reviews. Provides insightful data at the account level to arm salespeople with the most relevant information possible. | 87% (Based on 689 reviews) | |
Activity Tracking | Enables sales managers to stay on top of their team activities by providing visibility into customer communication. 754 reviewers of Gong have provided feedback on this feature. | 90% (Based on 754 reviews) |
Training
Knowledge Base | Based on 1892 Gong reviews and verified by the G2 Product R&D team. Organizes knowledge from fellow sales representatives and other experienced employees for reference. | 90% (Based on 1,892 reviews) | |
Coaching Materials | Based on 2102 Gong reviews and verified by the G2 Product R&D team. Offers content and training for new hires within the tool. | 90% (Based on 2,102 reviews) | |
Playbook Creation | Based on 1454 Gong reviews and verified by the G2 Product R&D team. Allows for the creation of a customized playbook that new hires can use for reference in understanding company-specific sales processes. | 86% (Based on 1,454 reviews) | |
Video Record | Based on 2143 Gong reviews and verified by the G2 Product R&D team. Records users' practice or live pitches for future reference and improvement. | 92% (Based on 2,143 reviews) |
Feedback
Review | Based on 2299 Gong reviews and verified by the G2 Product R&D team. Lets managers review recorded video pitches to discuss areas of skill and areas that require improvement. | 93% (Based on 2,299 reviews) | |
Scorecard | Based on 1781 Gong reviews and verified by the G2 Product R&D team. Provides a scorecard to display team and/or individual performance. | 90% (Based on 1,781 reviews) | |
Coaching Card | Based on 1824 Gong reviews and verified by the G2 Product R&D team. Allows managers to utilize and snapshot scorecards to coach new hires and assign action items. | 90% (Based on 1,824 reviews) | |
Leaderboard | Based on 1537 Gong reviews and verified by the G2 Product R&D team. Projects team sales performance publicly to reward and motivate employees. | 88% (Based on 1,537 reviews) | |
Real-Time Updates | Based on 1722 Gong reviews and verified by the G2 Product R&D team. Updates sales data in real-time so as to help teams remain close to their goals. | 89% (Based on 1,722 reviews) | |
Notifications | Based on 1811 Gong reviews and verified by the G2 Product R&D team. Notifies users of company-specified "danger zones" to correct behaviors and re-align sales processes in the right direction. | 89% (Based on 1,811 reviews) |
Lead Facilitation
Customer-facing Chatbot | Based on 294 Gong reviews. Offers a chatbot to initiate and carryout inital conversations with prospects and leads. | 71% (Based on 294 reviews) | |
Lead Qualification | As reported in 286 Gong reviews. Automatically calculates which leads are the most likely to become a customer. | 73% (Based on 286 reviews) | |
Lead Follow-up | As reported in 289 Gong reviews. Automatically contacts all leads. | 75% (Based on 289 reviews) | |
Meeting Scheduling | Utilizes natural language processing to set up meetings. 287 reviewers of Gong have provided feedback on this feature. | 75% (Based on 287 reviews) |
Organization
Opportunity and Pipeline Management | Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. This feature was mentioned in 291 Gong reviews. | 83% (Based on 291 reviews) | |
Data Entry | As reported in 288 Gong reviews. Automates the entry of collected data. | 83% (Based on 288 reviews) | |
Integrations / APIs | Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. 288 reviewers of Gong have provided feedback on this feature. | 82% (Based on 288 reviews) |
Performance Analysis
Coaching | Based on 290 Gong reviews. Provides real-time coaching to sales representatives. | 85% (Based on 290 reviews) | |
Peformance Tracking | Based on 291 Gong reviews. Tracks and analyzes sales representative performance. | 86% (Based on 291 reviews) |
Sales Analysis
ROI Forecasting | Based on 276 Gong reviews. Measure return on investment and leverage data to predict profitability of future projects. | 78% (Based on 276 reviews) | |
Sales Forecasting | Based on 282 Gong reviews. Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates. | 80% (Based on 282 reviews) |
Integrated Workflows
Task Management | Based on 40 Gong reviews. Automates in-system tasks and provides reminders and details for manual tasks for sales team members to complete. | 71% (Based on 40 reviews) | |
Email Tracking/Automation | Based on 40 Gong reviews. Integrates tightly with email inbox and allows the scheduling and tracking of email outreach and correspondence. | 75% (Based on 40 reviews) | |
Calls and Voice | As reported in 40 Gong reviews. Provides sales dialer functionality or integrates tightly with dialer software, with useful automation and high-quality calls. | 81% (Based on 40 reviews) | |
Other Outreach Options | Based on 38 Gong reviews. Provides relevant automation in sales channels outside of email and calls, like social media posts, SMS text messages and more. | 68% (Based on 38 reviews) | |
CRM Integration | As reported in 39 Gong reviews. Provides two-way integration with sales CRM: (1) Tracking sales team actions and prospect responses and (2) Pulling CRM data to populate and personalize sales outreach. | 82% (Based on 39 reviews) | |
Calendar | Integrates with calendar software so users can seamlessly schedule calls. This feature was mentioned in 40 Gong reviews. | 80% (Based on 40 reviews) | |
Shared Records | Automatically assign strategic leads and accounts to individual reps in a shared bucket for anyone to work on. This feature was mentioned in 37 Gong reviews. | 82% (Based on 37 reviews) |
Repeatability and Reportability
Content Management | Retains and incorporates company-approved messaging and presentations into emails, calls, meetings, etc. This feature was mentioned in 38 Gong reviews. | 78% (Based on 38 reviews) | |
Workflow Management | As reported in 37 Gong reviews. Orchestrates automated sales tasks and outreach across a number of channels (email, calls, social media, etc.) and/or integrated systems. | 75% (Based on 37 reviews) | |
Workflow Performance | Reports on the effectiveness of an entire outreach workflow as well as the effectiveness of specific marketing materials, messaging, outreach tactics, and team members. 36 reviewers of Gong have provided feedback on this feature. | 73% (Based on 36 reviews) | |
Sales Coaching and Insights | Surfaces relevant insights about how a team member can perform better, either with improved sales techniques or prospect-specific hints. 37 reviewers of Gong have provided feedback on this feature. | 82% (Based on 37 reviews) | |
Gamification | Provides gamifaction features to rank sales reps on performance 36 reviewers of Gong have provided feedback on this feature. | 69% (Based on 36 reviews) |
Call Analytics
Call Recording | See feature definition | Based on 2579 Gong reviews and verified by the G2 Product R&D team. Records sales calls and facilitates playback | 96% (Based on 2,579 reviews) |
Machine Learning | Based on 2307 Gong reviews and verified by the G2 Product R&D team. Utilizes machine learning technology to analyze recorded sales calls | 88% (Based on 2,307 reviews) | |
Call Analysis | Based on 2492 Gong reviews and verified by the G2 Product R&D team. Analyzes or facilitates the analysis of recorded and stored sales calls for insight | 91% (Based on 2,492 reviews) | |
Lead Qualification | Based on 1646 Gong reviews and verified by the G2 Product R&D team. Leverages analytics to qualify and score calls in real time | 83% (Based on 1,646 reviews) |
Agent Performance Management
Customer Scoring | Based on 1725 Gong reviews and verified by the G2 Product R&D team. Leverages technology to rate or "read" recordings to determine the impact of sales calls | 86% (Based on 1,725 reviews) | |
Speech-to-Text | Based on 2361 Gong reviews and verified by the G2 Product R&D team. Transcribes sales calls from speech to text | 83% (Based on 2,361 reviews) | |
Artificial Intelligence | Based on 2147 Gong reviews and verified by the G2 Product R&D team. Utilizes artificial intelligence technology to discover insights within recorded sales calls | 87% (Based on 2,147 reviews) |
AI and Automation
Lead Prioritization | Allows users to create lead prioritization rules to prioritize the msot important bueyrs and customers. This feature was mentioned in 34 Gong reviews. | 73% (Based on 34 reviews) | |
Lead Scoring | As reported in 34 Gong reviews. Provides lead scoring features that allow user to target leads that are the most qualified and likely to engage | 70% (Based on 34 reviews) | |
Best Time of Day Scheduling | Based on 33 Gong reviews. Provides features that allow users to identify and automate the best time to send out emails or other sales engagement communcations | 70% (Based on 33 reviews) | |
Buyer Intelligence | Provides features that allow users to have insight into buyer profiles such as likelihood to respond to emails and calls. This feature was mentioned in 30 Gong reviews. | 68% (Based on 30 reviews) | |
Machine Learning | See feature definition | Provides AI and machine learning features that offer predictive recommendations no how to engage with buyers
based on historical buyer behavior. 32 reviewers of Gong have provided feedback on this feature. | 79% (Based on 32 reviews) |
Revenue Sourcing and Forecasting
Pipeline Management | Based on 341 Gong reviews. Allows users to track pipeline to identify deals that are stalled, at risks and future opportunities | 86% (Based on 341 reviews) | |
Dashboard Analytics | Based on 372 Gong reviews. Reports results on revenue attainment, conversion rate, and overall revenue analytics | 87% (Based on 372 reviews) | |
Multi-Device Data Visualization | Allows users to view data visualizations on several devices This feature was mentioned in 312 Gong reviews. | 83% (Based on 312 reviews) | |
Data Segmentation | As reported in 319 Gong reviews. Enables user to segment customer or prospect revenue data in meaningful ways such as by industry or region. | 84% (Based on 319 reviews) | |
Predictive Forecasting | As reported in 212 Gong reviews. Provides users with ability to predict upcoming forecast based on AI insights and deal health | 80% (Based on 212 reviews) | |
Revenue Operations Cadence | As reported in 211 Gong reviews. Provides users with ability to analyze weekly, monthly, and quarterly operational cadences to ensure success | 81% (Based on 211 reviews) |
CRM Data Enrichment
Calendar Sync | As reported in 366 Gong reviews. Automatically associates calendar invites to update deal progress in a CRM | 90% (Based on 366 reviews) | |
Email Activity Capture | As reported in 352 Gong reviews. Automatically associates sales activities within emails to the relevant accounts in your CRM | 88% (Based on 352 reviews) | |
Conversation Intelligence | Automatically associates sales activities within conversation intelligence tools to the relevant accounts in your CRM This feature was mentioned in 387 Gong reviews. | 92% (Based on 387 reviews) | |
Contact Capture | As reported in 215 Gong reviews. Automatically captures contacts engaged with and associates to relevant accounts in a CRM | 86% (Based on 215 reviews) |
Account Management
Nonengaged Accounts | Identifies accounts that sales reps aren't engaging with This feature was mentioned in 291 Gong reviews. | 82% (Based on 291 reviews) | |
Account optimization | Maximizes account coverage by determining the optimal number of accounts per rep This feature was mentioned in 306 Gong reviews. | 83% (Based on 306 reviews) | |
Historical Patterns | Identifies common themes among historical deals that are won or lost 315 reviewers of Gong have provided feedback on this feature. | 84% (Based on 315 reviews) | |
Rep Performance | As reported in 337 Gong reviews. Identifies common themes and actions amongst reps that close the most deals | 87% (Based on 337 reviews) | |
Account Engagement | Allows users to track the level of engagement with each account and provides insights on frequency of engagement This feature was mentioned in 223 Gong reviews. | 86% (Based on 223 reviews) | |
Historical Win/Loss Patterns | Based on 206 Gong reviews. Identifies common themes among historical deals that are won or lost to provide insights into successful strategies | 81% (Based on 206 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. This feature was mentioned in 228 Gong reviews. | 85% (Based on 228 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. 232 reviewers of Gong have provided feedback on this feature. | 89% (Based on 232 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. 525 reviewers of Gong have provided feedback on this feature. | 89% (Based on 525 reviews) | |
AI Text Summarization | As reported in 319 Gong reviews. Condenses long documents or text into a brief summary. | 90% (Based on 319 reviews) | |
AI Text Generation | Allows users to generate text based on a text prompt. This feature was mentioned in 34 Gong reviews. | 75% (Based on 34 reviews) |
