615 CleverTap Reviews
1. The interface is very user-friendly
2. Integrating the tool with our websites/apps was a seamless process
3. Flexibility offered while configuring journeys and campaigns
4. We rely on the in-depth analytics and comprehensive report generation based on both live & past data, on a daily basis
5. The client support offered by the team is very reliable & proactive
6. Clevertap's tech support team has been very accomodating in terms of customizing the platform (functionality) based on our requirements
7. Their new feature that provides a readily exportable report on user engagement across nodes in journeys, making it very convenient for us to monitor metrics on a day to day basis
8. Ease of moving across multiple projects Review collected by and hosted on G2.com.
1. Report automation is slightly rigid as of now
2. Making changes to live journeys in real-time is not supported Review collected by and hosted on G2.com.
Clevertap has been one of the best platform for customer retention. Its easy integration inside app makes it most convenient.
Mostly we have came across only 20-30% if its entire capabilities and truly impressed by it.
Push notifications, emails, inapp messages can be easily triggered without adding much efforts in the code. Based on all the notification it sends, the data which we receive and the anaylysis which they provide is truly incredible.
Event the documentation which they have provided is clear and upto the point. Review collected by and hosted on G2.com.
There are no such difficulties we have faced using clevertap as a SDK in our app. Review collected by and hosted on G2.com.
1. Easy-to-learn user-friendly platform.
2. Distinct features - A/B Testing, Intellinode, In-App Messaging, Native Display
3. Native Integrations for Email, SMS, and WhatsApp - have made integrations very smooth & every channel is under one place only.
4. Customer Journeys - Easy to create Customer Journeys with IntelliNode feature for A/B Testing
5. Analytics - Cohort & Trend Creation helps in studying customer behaviour & targeting them on their preferred days, and timings using their preferred marketing channels. Review collected by and hosted on G2.com.
The delay in building the Link Shortener Capability for SMS Campaigns per the new TRAI guidelines dt. 1st Oct'24. Review collected by and hosted on G2.com.
Clevertap is an easy to use automation tool.
Clevertap can easily be integrated with other softwares and tools.
Their customer support is very helpful and can always quickly resolve issues.
With a vast number of features this is an effective channel communication.
It is easy to implement for marketing campaigns. Review collected by and hosted on G2.com.
It has scope for improvement in terms of user interface.
The feature for creating cohorts and segments can be improved Review collected by and hosted on G2.com.
What I like about Clevertap is how it helps businesses send the right messages to the right people, whether by email, SMS, or push notifications. It works like a smart helper that keeps customers interested, and it shows how customers are reacting, so businesses can keep improving. Review collected by and hosted on G2.com.
I don't like about Clevertap is that it can feel a bit complex to set up at first, especially if you're not familiar with all the features. The learning curve can be steep, and it may take some time to get the most out of the platform. Additionally, some users might find the interface overwhelming due to the sheer number of options available. Review collected by and hosted on G2.com.
I like the way cleverTap provides a simple and intuitive way to analyze key data insights. Advanced tools like user tracking, segmenting audiences and targeted campaigns are very helpful. One of the thing, i find useful is its easy integration with other platforms, without disturbing the existing workflows. Review collected by and hosted on G2.com.
The initial setup can feel a bit overwhelming for new users. The documentation, is helpful but could be more detailed in specific areas for easier integration and debugging. Review collected by and hosted on G2.com.
Its user friendly UI is very helpful in learning the tool and very easily implementable. Dedicated POC for us and available to clear all the doubts. We daily use it to trigger our campaigns for various channels like Whatsapp, Email and other mediums. Various tools for real time analytics, goal managements based on segmentation and AI for effective content creation. Already readily available integrated service providers so in few clicks can integrate various mediums. Review collected by and hosted on G2.com.
Preview of campaigns is not to scale and sometimes while creating whatsapp campaigns gets fuzzy. Review collected by and hosted on G2.com.
CleverTap offers an incredibly user-friendly interface with powerful analytics tools all in one place. The ability to access and analyze data seamlessly makes it a go-to platform for understanding user behavior and optimizing campaigns. Its ease of use significantly reduces the time needed to implement and evaluate marketing strategies. Review collected by and hosted on G2.com.
While CleverTap is excellent for analytics, the Journey feature could benefit from more advanced functionalities. Enhancing this area would allow for even more sophisticated customer journey mapping and automation, making it a more comprehensive tool for growth marketing. Review collected by and hosted on G2.com.
CleverTap is the most powerful SDK that sends personalised push notifications to the users as per their most interactions which is more impactful in increasing customer engagement. Support team is also very helpful. Also a very easy to learn fopr new joiners. Review collected by and hosted on G2.com.
Nothing major issues as of now but data representation is not quite presentable, could be more easy to visualise. Review collected by and hosted on G2.com.
CleverTap is more than just a tool; it's a masterpiece of customer engagement. This platform has revolutionized the way we interact with our users. The intuitive interface, coupled with the depth of analytics, empowers us to make data-driven decisions that truly resonate.
One of the most impressive features is the personalization capabilities. We can segment our users with precision, delivering targeted messages that feel personal and relevant. The A/B testing functionality allows us to optimize our campaigns continuously, ensuring maximum impact. Review collected by and hosted on G2.com.
Additional costs for advanced features or increased usage can sometimes surprise users. Review collected by and hosted on G2.com.
