Chorus by ZoomInfo Reviews & Product Details

Chorus by ZoomInfo Overview

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all your customer engagements across phone calls, video meetings, and email so your team hits their number.

Chorus by ZoomInfo Details
Product Website
Languages Supported
German, English, French, Italian, Japanese, Dutch, Portuguese, Spanish, Chinese (Traditional)
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Product Description

Chorus.ai is a leading conversation intelligence platform; it transcribes and analyzes sales meetings in real-time.

How do you position yourself against your competitors?

Chorus is the leader in the space with 14 patents, compared to the nearest alternative with 3, all built in-house from a pedigree of talented engineers. Our capacity to build on innovation is only rivaled by our innate desire to help our customers scale through incredible insights.


Seller

ZoomInfo

Description

ZoomInfo (Nasdaq: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo is a recognized leader in data privacy, with industry-leading GDPR and CCPA compliance and numerous data security and privacy certifications. For more information about how ZoomInfo can help businesses with go-to-market intelligence that accelerates revenue growth, please visit www.zoominfo.com.

Overview Provided by:
Senior Manager, Customer Marketing

Chorus by ZoomInfo Integrations

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Recent Chorus by ZoomInfo Reviews

Aditi  S.
AS
Aditi S.Mid-Market (51-1000 emp.)
4.5 out of 5
"Great product!"
The call summary is an absolute delight! It's easy to use. I used it daily multiple times.
MS
Marlaice S.Enterprise (> 1000 emp.)
4.5 out of 5
"Crucial tool for call review and customer follow-up"
I rely on Chorus daily to record and review customer calls. Its AI features, including email follow-up generation, call summaries, and action plans...
Clayton Z.
CZ
Clayton Z.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great product, easy to use"
The quantity of feedback metrics is amazing!

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

8 months

Average Discount

14%

Perceived Cost

$$$$$
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Chorus by ZoomInfo Media

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2,971 Chorus by ZoomInfo Reviews

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2,971 Chorus by ZoomInfo Reviews
4.5 out of 5
2,971 Chorus by ZoomInfo Reviews
4.5 out of 5

Chorus by ZoomInfo Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
MS
Frame.io Customer Success Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Chorus by ZoomInfo?

I rely on Chorus daily to record and review customer calls. Its AI features, including email follow-up generation, call summaries, and action plans, are unparalleled by competitors, effectively eliminating small talk and internal chatter. With the seamless email and calendar integrations, I never have to search for calls, and all my correspondence and notes are conveniently located in one place. Review collected by and hosted on G2.com.

What do you dislike about Chorus by ZoomInfo?

Could be nice to see a bit more color in the UI. Review collected by and hosted on G2.com.

What problems is Chorus by ZoomInfo solving and how is that benefiting you?

Actively listening to customers while keeping detailed notes can be challenging. Chorus takes care of this for me, allowing me to focus entirely on the customer. I can rely on Chorus to provide a detailed recap with a recording, summary, action items, and even a follow-up email draft. Review collected by and hosted on G2.com.

NG
Bilingual Account Manager
Logistics and Supply Chain
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Chorus by ZoomInfo?

I love that it send me summaries of my meeting, and I also love that it records it and I can go back and skim through the transcript to find important information the summarymight have missed. I go in once a morning and make sure it's turned on for all my meetings and leave it. It's that easy. Integration is super simple and easy. I get automatic email summaries after everymeeting so I don't need to much else unles I'm looking for it. I use this every day. Really easy once it's set up. Review collected by and hosted on G2.com.

What do you dislike about Chorus by ZoomInfo?

I wish the meeting summaries were more detailed. I find that it misses a lot. I can go back into the transcripts but I do not love doing that and it takes time i don't have. Review collected by and hosted on G2.com.

What problems is Chorus by ZoomInfo solving and how is that benefiting you?

I can be more present with the customers I'm supporting instead of asking them to repeat themselves while I type or write notes. Review collected by and hosted on G2.com.

Meena S.
MS
Chief of Staff
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Chorus by ZoomInfo?

The automated summaries, easily being able to share recordings, and having it automaticlaly flag risks and mark all prospect questions so I can review them. Review collected by and hosted on G2.com.

What do you dislike about Chorus by ZoomInfo?

My company is constantly making me justify why we use this when transcription is available in teams as is meeting recording. It would be great to have more automated features, like I make a table of all the questions asked with our answers in writing. I am doing this manually but if Chorus did this automatically that would be additional value it is providing us over simple meeting recording tools like Teams. Review collected by and hosted on G2.com.

What problems is Chorus by ZoomInfo solving and how is that benefiting you?

Not having to assign a specific person as a note taker to note questions for follow up.

Saving time uploading and sharing recordings.

Allows us to view other calls for onboarding or coaching. Review collected by and hosted on G2.com.

Aditi  S.
AS
Lead Customer Success Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Chorus by ZoomInfo?

The call summary is an absolute delight! It's easy to use. I used it daily multiple times. Review collected by and hosted on G2.com.

What do you dislike about Chorus by ZoomInfo?

Nothing yet, I like it too much! Maybe its expensive. Review collected by and hosted on G2.com.

What problems is Chorus by ZoomInfo solving and how is that benefiting you?

Call recording and transcript and summary. Review collected by and hosted on G2.com.

Tyson S.
TS
Account Executive
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Chorus by ZoomInfo?

Chorus allows me to take snippets of important sections of clients meetings and send them directly to my clients. They have also be a tremendous help in organize the details of the meetings into an easy to read format, and have been invaluable for notetaking. Review collected by and hosted on G2.com.

What do you dislike about Chorus by ZoomInfo?

Nothing so far. It does take soem time to render longer meetings but all in all it has not been to bad. Review collected by and hosted on G2.com.

What problems is Chorus by ZoomInfo solving and how is that benefiting you?

It allows me to search for keywords and pharases that are used during meetings and determine where I could improve my process. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Chorus by ZoomInfo?

Record meetings that you can always look back for reference and it gives you summary of meeting which makes it easy for you to send notes to client. Review collected by and hosted on G2.com.

What do you dislike about Chorus by ZoomInfo?

Sometimes you have to manually add Chorus to meetings, I believe it is because if meeting is booked in short duration but they should still have option for Chorus to join in automatically. Review collected by and hosted on G2.com.

What problems is Chorus by ZoomInfo solving and how is that benefiting you?

It solves the problem by eliminating requirment of taking meeting notes manually as it sends you the summary of meeting. And also gives you conversation analytics. Review collected by and hosted on G2.com.

Clayton Z.
CZ
Director of Technology
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Chorus by ZoomInfo?

The quantity of feedback metrics is amazing! Review collected by and hosted on G2.com.

What do you dislike about Chorus by ZoomInfo?

Trying to find where i could import previous calls or videos was very frustrating. Why in the world is it inside settings and then halfway down as an option? Is this something you don't want people using? Otherwise, what's the reason for hiding it or making it so challenging to find? Review collected by and hosted on G2.com.

What problems is Chorus by ZoomInfo solving and how is that benefiting you?

Just a great metric and analytic tracker for conference calls Review collected by and hosted on G2.com.

JS
Senior Marketing Operations Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Chorus by ZoomInfo?

It was not Clari, and Its pretty simple to use Review collected by and hosted on G2.com.

What do you dislike about Chorus by ZoomInfo?

Not great at forcasting, We just keep playing hot potato with vendors and it can be frustrating. It's still better than Clari. All my teammates Hate Clari. Review collected by and hosted on G2.com.

What problems is Chorus by ZoomInfo solving and how is that benefiting you?

Recording calls for notes, and enablement Review collected by and hosted on G2.com.

Chelsea K.
CK
Customer Success Manager II
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Chorus by ZoomInfo?

I have used Chorus for 4 years now and have always appreciated how it automatically joins and records my calls, even in other meeting platforms I may have to join due to customer requirements. Being able to go back and review my calls and send snippets of details to either support, product, or other teams for feedback is incredibly helpful, as well as the coaching aspect from my manager.

The AI email creator feature has also been incredibly helpful and saved me time in crafting thorough follow-ups post-call that are timely and capture valuable action items. Review collected by and hosted on G2.com.

What do you dislike about Chorus by ZoomInfo?

The AI email could be better - it does repeat items sometimes up to 3 times in different areas such as meeting summary, action items, and recaps so I do have to read it thoroughly to make sure everything flows and makes sense. Review collected by and hosted on G2.com.

What problems is Chorus by ZoomInfo solving and how is that benefiting you?

Chorus makes calls memorable and sharable with anyone and everyone who needs to be a part of a conversation. Support teams can easily see or hear a customer describe an issue, sales managers can coach a call, and follow up emails can be crafted with ease. Review collected by and hosted on G2.com.

David H.
DH
Chief Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Chorus by ZoomInfo?

I regularly use Chorus for work, and I work with clients who are outside my company. Chorus's separately shareable snippets have been wonderful for this use case, where I can clip a subset of the total meeting and share it with different team members internally or different client externally. Also, the transcription and visual representation of speakers on the timeline is wonderful. Review collected by and hosted on G2.com.

What do you dislike about Chorus by ZoomInfo?

The only tricky thing I find about using Chorus, is when the pre-set time expires on a meeting and the recording finishes, I'm not sure how to re-start it dynamically, so when that happens I often find myself using the built-in cloud recording from zoom, and then sending my clients 2 links - one from chorus for the first 2/3 of the meeting, and then a separate less powerful link for the last 1/3 of the meeting. A simpler way of "extending" the meeting would be great, or the ability to start another recording directly from within zoom, would also be wonder. Review collected by and hosted on G2.com.

What problems is Chorus by ZoomInfo solving and how is that benefiting you?

I create many hours of content a week, training different customers. It can be very difficult to find exactly who said what when, and Chorus's audio transcription with speaker-detection helps enormously. Being able to open each of my meetings, and searching for particular phrases, and being able to listen to that snippet, has been wonderful.

I regularly share the training videos with my students, but sometimes I have to excise parts at the start or the end. Being able to easily select a start-and-end-time for each clip, and then setting a password protection on that clip, has been wonderful. Review collected by and hosted on G2.com.