Crisp Reviews & Product Details

The support from Crisp as a whole is relatively agile, and what we value most is that they don't just send article links — they delve deeper, analyze the details, and actively seek the best solution for our specific case.

Pedro, in particular, always helps the Cakto team resolve the issues we bring up and is impeccable at every stage of the service. Always very attentive, patient, and willing to truly understand the problem.

Thank you very much for the care and professionalism! We are very satisfied with the experience and with Crisp as a platform. Review collected by and hosted on G2.com.

The platform, in general, could still be more intuitive. The nomenclatures vary quite a bit due to translations, and this ends up causing confusion, especially for those setting something up for the first time. The new layout update also wasn't very well received — it became less practical and a bit visually cluttered. Additionally, Crisp has a somewhat outdated appearance in some aspects, and we miss more modern integrations, especially with NPS tools, which are essential today for evaluating user experience. Review collected by and hosted on G2.com.

What we like most about Crisp is that it is a very easy-to-use tool, even for teams that are not centralized. At Bord, we use it exclusively to support our customers, and it has been very easy for the entire team to adapt without technical complications. Additionally, something we really value is their customer service; when we had questions about integrating Crisp with our system, the support team responded very quickly. Pedro, in particular, helped us with great willingness, resolving all our doubts and guiding us step by step. This level of support is rare to find and makes a big difference. Review collected by and hosted on G2.com.

We would like the bot to be a bit smarter to solve more complex cases. Even so, the platform has performed very well for what we need, and we are in the process of integrating it more deeply so that it becomes the center of all our communication with clients. Review collected by and hosted on G2.com.

The upsides are that Crisp is modern and easy to use and implement. The support via the chat-function is also top notch, it has been several times that I had thought to myself that "I'm going to need a meeting for me to understand this", but then someone has explained it to me via the chat instead. Impressive. Review collected by and hosted on G2.com.

I would appreciate more compatibility working with SLA's and setting automatic actions. Review collected by and hosted on G2.com.

At Vizito, we rely extensively on Crisp to manage our live chat and customer support interactions. Crisp distinguishes itself through advanced segmentation capabilities, enabling us to effectively target and personalize customer interactions.

Additionally, the platform’s AI functionality, which learns directly from our website content, FAQs, knowledge base, and saved snippets, is exceptional. This significantly reduces response times while improving the overall quality of support we deliver.

Another important advantage is that Crisp is fully hosted within the EU. As Vizito is also hosted entirely within the EU, this alignment allows us to maintain compliance and avoid data transfers outside the European Union. Review collected by and hosted on G2.com.

While our experience with Crisp has been very positive overall, we find that the reporting and analytics interface could benefit from enhancements in intuitiveness and depth, especially regarding the tracking of support SLAs. We’ve been assured that improvements in this area will be introduced over time and are eager to see these enhancements implemented. Review collected by and hosted on G2.com.

We've been using Crisp for over 6 years now, and it's been an essential part of our business communication ever since. We absolutely love Crisp in every aspect—reliability, performance, features, and the constant improvements they've introduced over time.

Crisp is integrated into all our company websites and apps. It's not just a live chat solution for us anymore—it's become a complete customer communication platform. From handling support tickets to engaging visitors with proactive messages and real-time chat, it helps us deliver a seamless experience to our users.

One of the areas we’ve recently focused on is automation, and Crisp has made that incredibly powerful and flexible. We've set up a number of automated workflows for lead qualification, onboarding, and customer support. The chatbot and trigger features are super helpful in reducing manual work and responding to customer queries faster.

Their integrations are solid, the interface is intuitive, and their support team has always been responsive whenever we needed help. Crisp has scaled with us as our business has grown, and it continues to evolve in ways that add real value.

Highly recommended to any business that wants a reliable, modern, and feature-rich communication platform. Kudos to the Crisp team for building such a great product! Review collected by and hosted on G2.com.

Recently, they've introduced a new pricing system. It would be great if they could include all their long-time customers in a grandfathered plan Review collected by and hosted on G2.com.

I've been using Crisp for several years for our support, and this tool has completely transformed how we handle interactions with our users.

At first, we implemented it only for web support (bugs, login issues, etc.), but I quickly realized its potential. So, I developed an additional layer that allows my entire team to use it, integrating a classification system with keywords. This helps us organize and track requests extremely efficiently.

Now, it has become an essential daily tool for most of my team (and to be honest, it's sometimes a bit stressful too! 😊). The only reason it could be stressful is if they ever had a bug (which has never happened in the three years I've been using it) or if they decided to revise their pricing plans.

What I love the most:

An outstanding API: Their documentation is clear and complete, and the webhooks are a pleasure to use.

Perfect customer support: Responsive, efficient, and always attentive.

A tool accessible to everyone: Both for non-technical users and developers who want to leverage its full power.

Easy integration with other tools: I’ve connected it with OpenAI, AWS (lambda, S3, Athena, Glue,...)… allowing us to automate many tasks and improve our workflow.

The new AI and chatbot features are incredibly promising and open up even more possibilities!

An unbeatable price-to-value ratio: Compared to tools like Zendesk or Freshdesk, Crisp offers an insane level of features and flexibility at a fraction of the price. Review collected by and hosted on G2.com.

I do have some update ideas, but they are very specific to our industry and might not be relevant to all of their customers. That being said, Crisp already covers a vast range of needs, making it an essential tool for any organization looking for an efficient and flexible support solution.

Huge kudos to the entire Crisp team! 👏 Review collected by and hosted on G2.com.

I’ve been using Crisp for over 2 years now, and I really like how it works. It’s very user-friendly, and I rarely run into any issues or bugs. I personally love features like Shortcuts, seeing what the chatter is currently typing, viewing their last browsed pages, and MagicBrowse. These tools make it so much easier for me to quickly understand the chatter’s concern and resolve it right away—especially since some website visitors don’t like waiting around for a reply. Review collected by and hosted on G2.com.

This rarely happens. Sometimes I encounter error message that pops out when use some features. But it gets okay when I refresh the page. Review collected by and hosted on G2.com.

Crisp gives me total control over the customer chat experience. Their chatbot builder is intuitive, and with a little code, you can create custom triggers that launch specific scenarios — like auto-starting a welcome message or handling live chat routing intelligently.

I love that you can brand your bot and make them feel like part of the team. Crisp's flexibility lets us create an experience that feels personal and polished, not generic. Review collected by and hosted on G2.com.

The notification system could be more robust. It sends alerts when a chat starts, but there's not an option to continually ring when a user asks to speak to a human — unless I'm just missing that feature.

Still, this is minor when weighed against what you can do if you're willing to explore Crisp’s scripting and chatbot logic. Review collected by and hosted on G2.com.

It's an amazing product. We love the model of direct support, automations are powerful, and the level of attention to detail across their UX makes us feel like we're providing robust support to our users in turn.

Set-up and integration was extremely easy. And the products are very easy to use by our agents.

We use Crisp daily now, and when we run into questions their customer support usually responds within minutes. Review collected by and hosted on G2.com.

The only thing missing for us is emailing automations. Review collected by and hosted on G2.com.

We love the ease of use of the initial installation and daily use of Crisp. The fact that they are European based is a definite plus and their AI capabilities is what swayed me to add them to our 2 websites and software. We used use the bot that came with our CRM, but this is far superior and the support is really great, responsive and helpful. Review collected by and hosted on G2.com.

I can't think of anything so far and if we had problems they have always been resolved really quickly. Review collected by and hosted on G2.com.