Crisp Reviews & Product Details - Page 2

Crisp has an incredible customer service. Pedro has resolved all our doubts and has made the transition to this powerful tool much easier for our company. Integrating it into our team was easy despite our large flow of conversations. Today, it is our central communication channel for the daily sale of our services. Review collected by and hosted on G2.com.

The mobile version could improve and have all the functionalities of the web version. Review collected by and hosted on G2.com.

Crisp is quick to set up and easy to integrate, making it a user-friendly solution for businesses. One standout feature is the availability of both desktop and mobile apps, which significantly simplify life for chat operators by ensuring seamless communication on the go. Additionally, Crisp’s pricing plans are competitive and offer great value compared to similar tools in the market. Review collected by and hosted on G2.com.

While Crisp offers some great features, it’s frustrating that fundamental functionalities are missing—like the ability to export filtered contacts directly. Instead, you’re forced to download the full CSV list and manually filter it in Excel every single time. This is a simple feature that could be implemented in no time, yet users are left dealing with unnecessary extra steps. On top of that, several other small but essential features for daily use are absent, while the platform focuses on adding multiple AI assistant tools that can feel overwhelming and confusing to navigate. Crisp has potential, but prioritizing basic usability improvements over flashy extras would greatly enhance the user experience. Review collected by and hosted on G2.com.

The Crisp service is the most balanced solution I have found used as a Helpdesk. It is simple, intuitive, and fluid, allows for organization and hierarchy similar to other market players BUT, it allows you, thanks to numerous modules available in their catalog (a large part of which are additional free services), to customize your usage.

Real-time conversations, email management, archiving and statistical tracking, deep learning AI, scenario automation, just at the application level it will meet your expectations.

The staff: hats off, sincerely you are part of the teams I can count on one hand that is as responsive, efficient, and patient with whom I have had the opportunity to work, you provide a heck of a job, whether in our native language or English, you adapt very quickly.

Conclusion, if you are looking for a mid-top range solution in Helpdesk, I recommend it. Review collected by and hosted on G2.com.

the lack of subcategories limited to 2 for the tier subscription + Review collected by and hosted on G2.com.

Super easy to use, extremely powerful feature sets, for a very affordable price. Also very easy to implement. We use it every day. Review collected by and hosted on G2.com.

I had some trouble getting our billing set up through paypal, but the customer support team was super responsive and we got it figured out together. Review collected by and hosted on G2.com.

Crisp is incredibly easy to use and set up, making customer communication seamless. The live chat, chatbot automation, and multi-channel integration help us manage support efficiently. The UI is intuitive, and the real-time notifications ensure we never miss a lead. Plus, their customer support is responsive and helpful! Review collected by and hosted on G2.com.

While the platform is great, some advanced features require higher-tier plans, which might not be ideal for small businesses. Also, occasional delays in message delivery can be improved. Review collected by and hosted on G2.com.

I love the level of automation you can achieve, and most importantly, if you ever have any issues, the support team has always provided me with the best solution for my case whenever I’ve contacted them. They haven’t failed even once. Review collected by and hosted on G2.com.

The only thing I didn’t like is that you can’t have independent shortcuts based on the inboxes you have. I would have liked to have separate shortcuts for support and others for the rest of the inboxes, but overall, it’s great! Review collected by and hosted on G2.com.

Very easy to implement. Simple to use for employees yet powerful enough to do complex tasks as well. Review collected by and hosted on G2.com.

Not many. The system grow over the years so sometimes you just need to sit down and read the announcements to discover new features. Review collected by and hosted on G2.com.

I like many tools that Crisp has, such as the CoPilot or its integration with my website. However, I believe that the great differentiator that Crisp has is its brutally effective and friendly Customer Service department. Personally, Pedro is my advisor and every time I have needed him, whether for a question or a video call, he has been attentive. Incredible everything regarding the attention. Review collected by and hosted on G2.com.

There are some tools that are somewhat confusing, or some integrations. However, the vast majority of these are not necessary for my line of business. Review collected by and hosted on G2.com.

The Crisp team are incredible to work with, super fast support and always extremely helpful.

Support tools for small companies get expensive fast. TabLogs staff all jump in and help out on support, but expensive per seat costing on other tools made this prohibitive, with Crisp this wasn't a problem. Review collected by and hosted on G2.com.

The automated chat workflow still need some work, if our AI (which is great) answers the message, we still need to manually close it Review collected by and hosted on G2.com.

We have been using Crisp for 4 years at InstaWP. I have used Crisp on several other sites. The amount of features they offer on the free plan is incredible. The recent update added a lot of value and made my life easier as the customer support team lead. Review collected by and hosted on G2.com.

The reporting system is improved a lot now but I am coming from HelpScout and Zendesk. So I hope that they can think from a customer support team lead perspective and how a company might want to track their KPIs. The reporting system and the UX has a long way to go. Review collected by and hosted on G2.com.