Best Remote Support Software - Page 5
Remote support software allows IT departments and administrators to connect to and control a device from a remote location via an internal network or the internet in order to resolve technical issues and automate routine tasks. Businesses use remote support software to solve technical problems and bolster security without requiring technicians to have physical access to the device in need of support.
Remote support solutions allow IT professionals to access and fix technical problems without being on-site; this type of software also provides the ability to monitor systems and run diagnostics remotely. Remote support software may also include functions designed to help maintain regulatory compliance as well as provide audit tools, granular permission settings, identity management functions, and more.
Remote support solutions are used by IT departments to solve clients' technical issues and save organizations time and money on IT support. IT support staff do not have to travel to the physical device or waste time on the phone deciphering the non-technical language of an uninformed user. Instead, they are able to access the device, diagnose the problem, and implement a solution unimpeded.
Remote support software should not be confused with remote desktop software, although the two share the basic principle of allowing access from a remote point via the internet or an intranet. The defining difference between these types of software is the expanded functionality offered by remote support solutions.
Remote support software can be used as a standalone application, but most solutions typically offer integration with an IT management or a remote monitoring and management (RMM) solution. IT professionals use remote support software as part of their technology stack to enhance their capacity for helping clients.
To qualify as a Remote Support solution, a product must:
- Generate detailed session reports
- Complete administrative tasks remotely
- Allow full remote unattended and attended access to and control of desktops, servers, and laptops
- Allow connection over the internet or an internal network
Best Remote Support Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Virola Messenger is a secure corporate communication and collaboration tool that significantly improves teams' efficiency. It supports a wide range of features for effective communication and collabor
- 55% Small-Business
- 27% Mid-Market
3,656 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Whether it's a misconfigured router, a damaged car component, or piece of problematic hardware, you can easily take a look—from wherever you are.
- 50% Small-Business
- 50% Enterprise
- Overview
- User Satisfaction
- Seller Details
Impero Connect is a remote access solution that’s purpose-built for security. Support any device or server, from desktops and smartphones to highly sensitive ATMs, POS machines, smart factory devices,
- 50% Small-Business
- 25% Enterprise
179 Twitter followers
- Overview
- User Satisfaction
- Seller Details
RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera using the cloud based service or in-house server solution. Best s
- 100% Mid-Market
819 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The most secure remote desktop software Remotly enables users to access and control computers from anywhere for remote work and support. Remotly empowers users to seamlessly access and manage compute
- 67% Small-Business
- 33% Enterprise
6,529 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
A leader in energy management software for IT devices.
- 50% Enterprise
- 50% Small-Business
428 Twitter followers
- Overview
- User Satisfaction
- Seller Details
vScreen is a customer service software and SaaS solution that streamlines complex customer journeys by removing the need for paper, improving compliance, and reducing costs. vScreen allows telephony a
- 100% Enterprise
593 Twitter followers
- Overview
- User Satisfaction
- Seller Details
AirDroid Remote Support, a customer support solution designed for customer service, IT support, and Help Desk teams, is an efficient tool to remotely control and manage attended and unattended devices
- 100% Small-Business
167 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
AnyViewer - a comprehensive remote access, remote desktop and remote support solution that can access remote computers from Windows, iPhone, Android devices anytime and anywhere safely and quickly.
- 67% Small-Business
- 33% Mid-Market
- Overview
- User Satisfaction
- Seller Details
- 50% Mid-Market
- 50% Small-Business
4,245 Twitter followers
- Overview
- User Satisfaction
- Seller Details
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Cyviz is a global provider of turnkey meeting room solutions, high performance visual collaboration, command and control environments, and control and management platforms.
- 100% Enterprise
489 Twitter followers
- Overview
- User Satisfaction
- Seller Details
PC Remote Control & Presentation Software
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
dualmon provides an advanced Software-as-a-Service solution that will keep you connected to your computers from anywhere in the world.
- 100% Mid-Market
71 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The Electric IT Hub simplifies IT and security for small and medium sized businesses (SMBs). Electric’s all-in-one platform empowers SMBs to remotely manage employees’ devices, implement robust securi
- 80% Small-Business
- 20% Mid-Market
1,576 Twitter followers
