AirDroid Remote Support
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TeamViewer
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4.5 out of 5

AirDroid Remote Support Reviews & Product Details

AirDroid Remote Support Overview

What is AirDroid Remote Support?

AirDroid Remote Support, a customer support solution designed for customer service, IT support, and Help Desk teams, is an efficient tool to remotely control and manage attended and unattended devices. With AirDroid Remote Support, technicians and IT professionals can provide remote technical support to users, troubleshoot problems, and perform various tasks on the Android device without physically being present. Main Features: * Remote Unattended Access: Remotely control and manage unattended Android devices, enabling you to fix technical issues even when no one is physically present with the device. * Establishing security policy: Create security policies to keep your devices and data safe. * Group management: Lets you easily manage and control multiple devices in one go of monitoring the status of the device fleet. * Black Screen Mode: IT administrators can now use security mode during remote control to hide the screen of the remote device being controlled. * Remote Input Method: Allows IT administrators to use the control panel keyboard to input text on the controlled device remotely. And paste text between the controlled device and the control panel with clipboard synchronization. * Voice Call: Discuss the problem in real-time with your partner over a voice call. * Screen Sharing: Share your screen with your partner to see the issue together. You control when to start, pause, or stop screen sharing. * Tutorial Gesture: Let your partner show you their operation trace and lead you to a solution. * Chat: Send text, pictures, or voice messages to communicate with each other. * File Transfer: Share files and solve software issues quickly with our file transfer feature. Send files through the chat window and easily guide recipients through APK installation. * Privacy Protection: During screen-sharing, you can pause anytime to protect your password and privacy from being seen by your partner. Experience the most intuitive and convenient way to demonstrate your problem and receive instant help with AirDroid Remote Support. Plus, enjoy new functionalities like remotely controlling and managing unattended Android devices, establishing security policies, and group management.

AirDroid Remote Support Details
Languages Supported
English, French, Italian, Japanese, Dutch, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Remote Support Solution for Android & iOS Devices - Provide on-screen tutorials and troubleshooting for your customers and remote employees from a computer or mobile device.


Seller

Sand Studio

Description

Everything started with a vision to change the world with innovative technology. Back in 2011, Sand Studio, a customer-centric company with a vision of "Sparking Innovation, Fueling Progress", builds software aimed at improving productivity for individuals and businesses, worked on the first AirDroid app. AirDroid changes how individuals and businesses operate through powerful and competent MDM, Remote Control, and Remote Support solutions, researched and developed using over 12 years of knowledge and expertise. AirDroid will be your leading provider of software and apps that will help you in achieving a more effective way to create, connect, and collaborate.

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Recent AirDroid Remote Support Reviews

Arun Prakash S.
AS
Arun Prakash S.Small-Business (50 or fewer emp.)
4.5 out of 5
"Best technical tool for screen mirroring"
Airdroid remote support provides a quick and secure connection for screen sharing. After downloading the airdroid(airmirror) on the partner phone, ...

AirDroid Remote Support Media

AirDroid Remote Support Demo - Remote Unattended Access
Remotely monitoring and managing unattended Android devices.
AirDroid Remote Support Demo - Black Screen Mode
Black Screen Mode is a privacy-centric technology. Once an IT admin activates it during a remote control session, the remote device screen will be darkened, and a "This device is under maintenance" hint will be shown.
AirDroid Remote Support Demo - Establishing security policies
Provide customizable remote control and file transfer services with options to enable/disable and set up blockers.
AirDroid Remote Support Demo - AR camera
Connect to a device's camera and place 3D markers onto real-life objects to troubleshoot physical equipment.
AirDroid Remote Support Demo - Real-time tutorial gestures
Follow the finger trace of IT support agent to easily learn and solve the problem.
AirDroid Remote Support Demo - Two-way communication
2-way audio and voice calling while screen sharing for a more efficient communication.
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1 AirDroid Remote Support Reviews

4.5 out of 5
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1 AirDroid Remote Support Reviews
4.5 out of 5
1 AirDroid Remote Support Reviews
4.5 out of 5
G2 reviews are authentic and verified.
Arun Prakash S.
AS
Placement Coordinator
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about AirDroid Remote Support?

Airdroid remote support provides a quick and secure connection for screen sharing. After downloading the airdroid(airmirror) on the partner phone, 9 digit code generated from the airdroid remote support must be shared with the partner to get access to our device. It is a more secure way of sharing screens. Review collected by and hosted on G2.com.

What do you dislike about AirDroid Remote Support?

Too many notifications while sharing the screen was somewhat irritating. Other than that everything was perfect. Review collected by and hosted on G2.com.

What problems is AirDroid Remote Support solving and how is that benefiting you?

It helps us to solve technical issues on the device while we are in a remote place. Additional features like integrated voice calls, tutorial gestures, and chat options are very useful while solving the issue, we can communicate easily to our customers. Review collected by and hosted on G2.com.

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