The Top 20 Customer Journey Analytics Software

Check out this list of the top Customer Journey Analytics Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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HubSpot Marketing Hub

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Computer Software

42%

Marketing and Advertising

25%

Information Technology and Services

22%

Financial Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.4

8.8

Ease of Doing Business With

Average: 9.7

9.0

Ease of Setup

Average: 9.4

8.5

Quality of Support

Average: 9.6

8.8

Ease of Admin

Average: 9.5

8.6

Insider

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Retail

61%

Apparel & Fashion

20%

Consumer Electronics

10%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.4

9.4

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 9.5

9.5

Glassbox

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

55%

Retail

18%

Insurance

18%

Telecommunications

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 9.5

10.0

B2Metric

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

37%

Financial Services

26%

Information Technology and Services

21%

Telecommunications

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 9.5

10.0

ConvertCart

Overall Satisfaction Score

Top Industries of Reviewers:

Health, Wellness and Fitness

30%

Arts and Crafts

30%

Apparel & Fashion

20%

Consumer Electronics

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.4

10.0

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.5

10.0

WebEngage

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

32%

Financial Services

31%

E-Learning

19%

Information Technology and Services

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.4

8.9

Ease of Doing Business With

Average: 9.7

9.1

Ease of Setup

Average: 9.4

8.7

Quality of Support

Average: 9.6

8.9

Ease of Admin

Average: 9.5

9.0

Evam

Overall Satisfaction Score

Top Industries of Reviewers:

Banking

46%

Telecommunications

30%

Retail

18%

Insurance

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.4

9.7

Quality of Support

Average: 9.6

9.6

Ease of Admin

Average: 9.5

9.6

ContactPigeon

Overall Satisfaction Score

Top Industries of Reviewers:

Apparel & Fashion

33%

Retail

27%

Marketing and Advertising

20%

Cosmetics

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.4

9.8

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.5

9.8

Quadient Inspire

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

77%

Insurance

10%

Banking

Printing

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.6

9.7

Ease of Admin

Average: 9.5

9.2

#10

NotifyVisitors

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

78%

Computer Software

11%

Consumer Services

Alternative Dispute Resolution

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.4

9.7

Quality of Support

Average: 9.6

9.7

Ease of Admin

Average: 9.5

9.4

#11

ChurnZero

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

59%

Information Technology and Services

25%

Computer & Network Security

11%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.8

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.4

8.7

Quality of Support

Average: 9.6

9.6

Ease of Admin

Average: 9.5

8.7

#12

TrenDemon

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

44%

Computer & Network Security

28%

Marketing and Advertising

22%

Internet

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.4

9.5

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.5

10.0

#13

Zipy

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

63%

Information Technology and Services

21%

Apparel & Fashion

11%

Civic & Social Organization

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.7

9.7

Ease of Setup

Average: 9.4

9.7

Quality of Support

Average: 9.6

9.3

Ease of Admin

Average: 9.5

9.7

#14

Dotdigital

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

34%

Non-Profit Organization Management

33%

Marketing and Advertising

20%

Consumer Goods

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.7

9.4

Ease of Setup

Average: 9.4

8.8

Quality of Support

Average: 9.6

9.6

Ease of Admin

Average: 9.5

9.2

#15

Usermaven

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

67%

Computer Software

20%

Consumer Electronics

Commercial Real Estate

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.7

9.5

Ease of Setup

Average: 9.4

9.7

Quality of Support

Average: 9.6

9.4

Ease of Admin

Average: 9.5

9.6

#16

MoEngage

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

42%

Education Management

23%

Information Technology and Services

17%

Online Media

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.7

9.4

Ease of Setup

Average: 9.4

9.4

Quality of Support

Average: 9.6

9.4

Ease of Admin

Average: 9.5

9.2

#17

Netcore Customer Engagement and Experience Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

57%

Insurance

19%

Apparel & Fashion

13%

Banking

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.4

8.8

Ease of Doing Business With

Average: 9.7

9.3

Ease of Setup

Average: 9.4

9.1

Quality of Support

Average: 9.6

9.2

Ease of Admin

Average: 9.5

9.1

#18

Appier AIRIS (formerly Woopra)

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

37%

Marketing and Advertising

24%

Computer Software

22%

Airlines/Aviation

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.4

9.2

Quality of Support

Average: 9.6

9.5

Ease of Admin

Average: 9.5

9.6

#19

Dreamdata

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

56%

Marketing and Advertising

19%

Information Technology and Services

18%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.6

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.4

8.3

Quality of Support

Average: 9.6

9.5

Ease of Admin

Average: 9.5

9.1

#20

Insightech

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

44%

Design

22%

Logistics and Supply Chain

22%

E-Learning

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.4

9.4

Quality of Support

Average: 9.6

9.6

Ease of Admin

Average: 9.5

9.9