The Top 20 Easiest To Use Customer Journey Analytics Software

See the top Customer Journey Analytics Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Glassbox

9.9

Overall Usability Score

9.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.2

9.9

Customer Segment Breakdown

Small Business

Mid Market

17%

Enterprise

78%

Insider

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

29%

Mid Market

45%

Enterprise

26%

ContactPigeon

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.7

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

61%

Mid Market

34%

Enterprise

Evam

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

25%

Mid Market

33%

Enterprise

42%

MoEngage

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

24%

Mid Market

55%

Enterprise

21%

NotifyVisitors

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

69%

Mid Market

28%

Enterprise

Dotdigital

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

Zipy

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

67%

Mid Market

22%

Enterprise

12%

ChurnZero

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.5

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

29%

Mid Market

63%

Enterprise

#10

Usermaven

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

97%

Mid Market

#11

WebEngage

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

27%

Mid Market

56%

Enterprise

17%

#12

Netcore Customer Engagement and Experience Platform

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

17%

Mid Market

48%

Enterprise

35%

#13

Dreamdata

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.2

8.4

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

36%

Mid Market

59%

Enterprise

#14

HubSpot Marketing Hub

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.4

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

54%

Mid Market

40%

Enterprise

#15

Braze

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.3

Ease of Use

Average: 9.2

8.5

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

19%

Mid Market

57%

Enterprise

24%

#16

Swan AI

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

19%

Mid Market

50%

Enterprise

31%

#17

Custify

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

66%

Mid Market

31%

Enterprise

#18

TrenDemon

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

20%

Mid Market

52%

Enterprise

27%

#19

Catalyst

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.6

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.2

8.4

Customer Segment Breakdown

Small Business

13%

Mid Market

76%

Enterprise

10%

#20

Klaviyo

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

82%

Mid Market

16%

Enterprise