Oracle Customer Experience (CX) Cloud Suite
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Oracle Customer Experience (CX) Cloud Suite Reviews

Oracle Customer Experience (CX) Cloud Suite Suite Overview

What is Oracle Customer Experience (CX) Cloud Suite?

The Oracle Customer Experience Cloud (Oracle CX Cloud) is a suite of cloud-based tools for CRM and sales, marketing, customer service, e-commerce and other tools, such as configure, price quote tools. Oracle CX Cloud Suite enables leading organizations to deliver customer experiences throughout their customers’ journey.

Oracle Customer Experience (CX) Cloud Suite Details
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Seller

Oracle

Description

Oracle Corporation develops, manufactures, markets, hosts, and supports database and middleware software, applications software, and hardware systems.

Recent Oracle Customer Experience (CX) Cloud Suite Reviews

Verified User
I
Verified UserEnterprise (> 1000 emp.)
3.5 out of 5
"I have worked as a Oracle Cloud ERP developer for more than 2 years with Deloitte."
Oracle has covered all the business processes very well. It is integrated and designed to handle all complex business operations in one place. More...
Verified User
C
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"A delightful experience"
The customer experience was very nice, the folks were very helpful and patient in understanding and clarifying our questions
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Oracle Customer Experience (CX) Cloud Suite"
Easy to use. It's appearance. Quick access.

Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

21 months

Average Discount

16%

Perceived Cost

$$$$$
View More Pricing Information

Oracle Customer Experience (CX) Cloud Suite Media

1,619 Oracle Customer Experience (CX) Cloud Suite Reviews

3.9 out of 5
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Oracle Customer Experience (CX) Cloud Suite Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Mohit  K.
MK
Customer Support Specialist
Small-Business(50 or fewer emp.)
Product Reviewed: Oracle CPQ
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle CPQ?

I like to work in Oracle CPQ bcz its very complex sales process but easy to handle and it also offers self service which helps me in generate custom quotes and accuracy is also increasing.It also protects my margins of errors and protects my all data at one place. Review collected by and hosted on G2.com.

What do you dislike about Oracle CPQ?

While working through cpq it takes more time to save folders and sync it and it loads up my work .Also in one case my data is losed ,faced performance issues,too much load in servers.It cannot take large setup and down the system. Review collected by and hosted on G2.com.

What problems is Oracle CPQ solving and how is that benefiting you?

Oracle CPQ is boosting my efficiency and accuracy and also deal with bussiness product options is ease.It simplified my work and ensured my accuracy be maintained .It also provides real time pricing which helps me alot. Review collected by and hosted on G2.com.

Cameoies H.
CH
ADT Jurisdictions Coordinator
Security and Investigations
Small-Business(50 or fewer emp.)
Product Reviewed: Oracle CPQ
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle CPQ?

the most helpful thing about using Oracle was the overall quality of the software. This software is very direct when it comes to the commands you enter to get certain information inputed. Review collected by and hosted on G2.com.

What do you dislike about Oracle CPQ?

The downside to me was the different equations you had to learn in order to get certain materials ordered. The catalog that we utilized had over 20 thousand parts. It took me almost a year to get it down. Review collected by and hosted on G2.com.

What problems is Oracle CPQ solving and how is that benefiting you?

This software solves a long list of problems. Especially when it comes to others being able to use it to access specific information. If you haven't been trained on it there is no way you can order anything from it. its a very complex system that requires at least a year for the user to feel comfortable. Review collected by and hosted on G2.com.

Fun with F.
FF
Marketing Executive
Small-Business(50 or fewer emp.)
Product Reviewed: Oracle Responsys
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Oracle Responsys?

powerful automation for generate business lead and easy for use to do marketing purpose. Review collected by and hosted on G2.com.

What do you dislike about Oracle Responsys?

some times its take to much time to generate a effective result. Review collected by and hosted on G2.com.

What problems is Oracle Responsys solving and how is that benefiting you?

it is help me to create a perfect campaign and give me authentic leads which is help me to make my business profitable. Review collected by and hosted on G2.com.

KK
Principal Software Engineer
Computer Hardware
Enterprise(> 1000 emp.)
Product Reviewed: Oracle CPQ
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle CPQ?

Oracle CPQ helps large ecommerce companies to allow their customers a seamless experience to configure, price and quote. It is the best current industry standard CPQ ERM. Review collected by and hosted on G2.com.

What do you dislike about Oracle CPQ?

Pricing is on a higher side. Oracle should consider flexible pricing strategies for more large enterprises to use it. Review collected by and hosted on G2.com.

What problems is Oracle CPQ solving and how is that benefiting you?

It is reducing a lot of paper work and sla for the quoting and converting quotes to probable deals. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
Product Reviewed: Oracle CPQ
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Oracle CPQ?

Being able to use the application for reviewing and leaving logs internally, easily Review collected by and hosted on G2.com.

What do you dislike about Oracle CPQ?

There is nothing that I can see that would be considered as downside of the Oracle Review collected by and hosted on G2.com.

What problems is Oracle CPQ solving and how is that benefiting you?

This helps me to leave logs or information that can be reviewed by internal department or team for further investigation or assistance related to a specific account related concerns Review collected by and hosted on G2.com.

Manniish S.
MS
Senior Business Analyst
Enterprise(> 1000 emp.)
Product Reviewed: Oracle CPQ
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle CPQ?

The product rules, validation rules and the pricing engine offers a various business configuration options. Review collected by and hosted on G2.com.

What do you dislike about Oracle CPQ?

The approvals features in Oracle CPQ is not advanced to handle complex industry use cases. Review collected by and hosted on G2.com.

What problems is Oracle CPQ solving and how is that benefiting you?

Oracle CPQ is trying to provide integrate with AI capabilities as well as provide seamless APIs to integrate better with Salesforce, Dynamics CRM. Review collected by and hosted on G2.com.

FB
IT manager
Mid-Market(51-1000 emp.)
Product Reviewed: Oracle CPQ
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle CPQ?

Quotations Users can easily prepare quotations and orders Review collected by and hosted on G2.com.

What do you dislike about Oracle CPQ?

It follows the business process if you need an exception it can be hard to go ahead. Review collected by and hosted on G2.com.

What problems is Oracle CPQ solving and how is that benefiting you?

Workflow The approvals and workflow features enhance efficiency

Interface The drag-and-drop interface makes it easy to configure products

Value Users appreciate the good value for money Review collected by and hosted on G2.com.

SC
Cybersecurity Engineer
Mid-Market(51-1000 emp.)
Product Reviewed: Oracle CPQ
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle CPQ?

Initial setup isn’t exactly plug-and-play, The rules engine is powerful, Oracle CPQ plays well with other Oracle Cloud apps Review collected by and hosted on G2.com.

What do you dislike about Oracle CPQ?

Steep learning curve for new admins, Limited out-of-the-box UI customization, Initial implementation can take time Review collected by and hosted on G2.com.

What problems is Oracle CPQ solving and how is that benefiting you?

The rules engine lets us build logic that ensures only valid product combinations are selectable. Review collected by and hosted on G2.com.

Mohidhar Y.
MY
Technology Analyst
Enterprise(> 1000 emp.)
Product Reviewed: Oracle CPQ
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle CPQ?

As it automates all the complex process of quoting, config, pricing and discount & approvals. Review collected by and hosted on G2.com.

What do you dislike about Oracle CPQ?

The complexity and the learning curve to learn and use with integration and connectivity problems. Review collected by and hosted on G2.com.

What problems is Oracle CPQ solving and how is that benefiting you?

It simplifies complex configurations of products by automating workflows and tasks and providing customer experience. Review collected by and hosted on G2.com.

Bhanu Prakash M.
BM
Senior Software Engineer
Mid-Market(51-1000 emp.)
Product Reviewed: Oracle CPQ
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle CPQ?

we used the lot of features provided by oracle cpq. it's very helpful to sales rep to select the bundle of right products and generate the quote. Review collected by and hosted on G2.com.

What do you dislike about Oracle CPQ?

improve the customer support when we facing the issues Review collected by and hosted on G2.com.

What problems is Oracle CPQ solving and how is that benefiting you?

use right products for customers and generating the quote Review collected by and hosted on G2.com.