Oracle Customer Experience (CX) Cloud Suite
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Oracle Customer Experience (CX) Cloud Suite Reviews - Page 5

Oracle Customer Experience (CX) Cloud Suite Suite Overview

What is Oracle Customer Experience (CX) Cloud Suite?

The Oracle Customer Experience Cloud (Oracle CX Cloud) is a suite of cloud-based tools for CRM and sales, marketing, customer service, e-commerce and other tools, such as configure, price quote tools. Oracle CX Cloud Suite enables leading organizations to deliver customer experiences throughout their customers’ journey.

Oracle Customer Experience (CX) Cloud Suite Details
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Seller

Oracle

Description

Oracle Corporation develops, manufactures, markets, hosts, and supports database and middleware software, applications software, and hardware systems.

Recent Oracle Customer Experience (CX) Cloud Suite Reviews

Verified User
I
Verified UserEnterprise (> 1000 emp.)
3.5 out of 5
"I have worked as a Oracle Cloud ERP developer for more than 2 years with Deloitte."
Oracle has covered all the business processes very well. It is integrated and designed to handle all complex business operations in one place. More...
Verified User
C
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"A delightful experience"
The customer experience was very nice, the folks were very helpful and patient in understanding and clarifying our questions
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Oracle Customer Experience (CX) Cloud Suite"
Easy to use. It's appearance. Quick access.

Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

21 months

Average Discount

16%

Perceived Cost

$$$$$
View More Pricing Information

Oracle Customer Experience (CX) Cloud Suite Media

1,620 Oracle Customer Experience (CX) Cloud Suite Reviews

3.9 out of 5
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Oracle Customer Experience (CX) Cloud Suite Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
BR
Consultant
Small-Business(50 or fewer emp.)
Product Reviewed: Oracle Sales Analytics
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Oracle Sales Analytics?

Best Analytics product for the visualisation of data with new levels of information richness and usability. Review collected by and hosted on G2.com.

What do you dislike about Oracle Sales Analytics?

There is nothing to be disliked the best Analytics insights helpful lower sales cost Review collected by and hosted on G2.com.

What problems is Oracle Sales Analytics solving and how is that benefiting you?

It lowers the sales cost and acheive better results more effectively Review collected by and hosted on G2.com.

Verified User in Consulting
CC
Mid-Market(51-1000 emp.)
Product Reviewed: Oracle Fusion Cloud - EPM
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Oracle Fusion Cloud - EPM?

Oracle Fusion Cloud EPM is a cloud-based solution, which means it offers scalability, accessibility, and regular updates without the need for extensive on-premises infrastructure. It also integrates with other Oracle Cloud applications and can connect to data sources within and outside the organization. Review collected by and hosted on G2.com.

What do you dislike about Oracle Fusion Cloud - EPM?

It's important to note that the specific experiences and challenges with Oracle Fusion Cloud EPM can vary widely depending on an organization's size, industry, IT infrastructure, and how well the system is implemented and maintained. Before choosing any EPM solution. Better to conduct POC before actual implimentation. Review collected by and hosted on G2.com.

What problems is Oracle Fusion Cloud - EPM solving and how is that benefiting you?

Oracle Cloud EPM Planning. Drive accurate, connected plans across your business and be prepared for what's next. Navigate uncertainty with scenario modeling. Review collected by and hosted on G2.com.

Verified User in Manufacturing
UM
Enterprise(> 1000 emp.)
Product Reviewed: Oracle Fusion Cloud - EPM
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Oracle Fusion Cloud - EPM?

The multiple task that you can achieve with this tool is a huge deal, is easy to use once you know the enviroment, implementation was not so complicated once you train propperly your staff; I use this tool daily and always works right, intregrated it with some excel files that've created and it works like a charm. Review collected by and hosted on G2.com.

What do you dislike about Oracle Fusion Cloud - EPM?

Learning curve might be challenging at the beggining, but once you get Review collected by and hosted on G2.com.

What problems is Oracle Fusion Cloud - EPM solving and how is that benefiting you?

We used an old system for Order entry, changes, and document entry, the fact that Oracle is a cloud allows me to navigate this task more efficiently than ever. Review collected by and hosted on G2.com.

Alexandra Z.
AZ
Software Implementation Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic Review from User Profile
Rating Updated ()
What do you like best about Oracle Service Cloud (formerly RightNow)?

It easy to understand and use on a daily basis. As I minus I think it does not incorporate all items needed all in one Review collected by and hosted on G2.com.

What do you dislike about Oracle Service Cloud (formerly RightNow)?

nothing to dislike just the bugs and sometimes slow functionality Review collected by and hosted on G2.com.

What problems is Oracle Service Cloud (formerly RightNow) solving and how is that benefiting you?

ticket creation and storage for better tracking of any case details and CRM Review collected by and hosted on G2.com.

Lauren W.
LW
Mystery Shopper
Mid-Market(51-1000 emp.)
Product Reviewed: Oracle Sales Analytics
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Oracle Sales Analytics?

Oracle sales has helped me and business and clients reach objectives and insights. It's created a phenomenal space for achieving just that and more!! Review collected by and hosted on G2.com.

What do you dislike about Oracle Sales Analytics?

I don't have any negative elements to say about it! Wonderful Review collected by and hosted on G2.com.

What problems is Oracle Sales Analytics solving and how is that benefiting you?

It's helped us identify real issues and problems and solve them and gain more knowledge and clearer understanding Review collected by and hosted on G2.com.

Aviral G.
AG
Auditor
Enterprise(> 1000 emp.)
Product Reviewed: Oracle Fusion Cloud - EPM
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Validated Reviewer
Review source: Organic
What do you like best about Oracle Fusion Cloud - EPM?

This application or erp tool is best for ACCOUNTS PAYABLE, EXPENSE MANAGEMENT, FOREX ISSUANCE, REPORTS TRACKING etc Review collected by and hosted on G2.com.

What do you dislike about Oracle Fusion Cloud - EPM?

Access approvals take time but it could be an internal company issue, as there could be delay from management Review collected by and hosted on G2.com.

What problems is Oracle Fusion Cloud - EPM solving and how is that benefiting you?

Streamlining the expenses, automation of recurring expenses, ease of getting approval. Mails should be intergrated with outlook, this feature could save time Review collected by and hosted on G2.com.

Bhuwan A.
BA
Analyst
Enterprise(> 1000 emp.)
Product Reviewed: Oracle Fusion Cloud - EPM
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle Fusion Cloud - EPM?

With the legacy of Oracle DB and the adoption of the Cloud by Oracle helps to collect data from various systems in an organization in a single place. This helps to analyze performance and make strategies accordingly. It results in greater efficiency and improves profit Review collected by and hosted on G2.com.

What do you dislike about Oracle Fusion Cloud - EPM?

Oracle Fusion Cloud is still growing in the cloud market. The tools and applications development is not smooth using Oracle Fusion Tech. The support service provided is not very efficient. Review collected by and hosted on G2.com.

What problems is Oracle Fusion Cloud - EPM solving and how is that benefiting you?

With the legacy of Oracle DB and the adoption of the Cloud by Oracle helps in smarter decisions by modeling and streamlining the various departments such as HR, finance, supply chain, and sales departments. This helps in predictive planning, scaling and improves flexibility. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Enterprise(> 1000 emp.)
Product Reviewed: Oracle Eloqua
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Oracle Eloqua?

Makes Email Marketing and segmentation easy Review collected by and hosted on G2.com.

What do you dislike about Oracle Eloqua?

Customer Support sometimes, and certification is hard to complete and score more than 80% Review collected by and hosted on G2.com.

What problems is Oracle Eloqua solving and how is that benefiting you?

Helping in segmenting accounts and marketing automation Review collected by and hosted on G2.com.

Shivani S.
SS
Assistant Manager : Business Analyst
Enterprise(> 1000 emp.)
Product Reviewed: Oracle Sales Analytics
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle Sales Analytics?

Easy to use UI which makes it really useful from business stakeholder to developer, it is very easy to learn and create beautiful dashboard with it. Data gets refreshed very quickly. Can create user level access to the dashboard which helps in data security. Review collected by and hosted on G2.com.

What do you dislike about Oracle Sales Analytics?

Its integration with the database is a bit lengthy. Review collected by and hosted on G2.com.

What problems is Oracle Sales Analytics solving and how is that benefiting you?

Have found out how the sales agent are performing, what are their repeat rate, how are their feedback and how they are improving. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
Product Reviewed: Oracle Fusion Cloud - EPM
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Oracle Fusion Cloud - EPM?

As a user, it's most easy and user friendly. We can have different tasks for each category eg. Leaves, absences, goals, etc.

We can modify it ourselves. Review collected by and hosted on G2.com.

What do you dislike about Oracle Fusion Cloud - EPM?

Something that I don't like is it's notification side. It can be nurtured to see things clearly and a user can see notifications clearly. Review collected by and hosted on G2.com.

What problems is Oracle Fusion Cloud - EPM solving and how is that benefiting you?

We have implemented it for employees as well as for our customers/clients.

They can manage their work related things into it. Review collected by and hosted on G2.com.