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Kenect
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Kenect Reviews & Product Details

Kenect Overview

What is Kenect?

Kenect unifies all customer communication under one powerful platform, converting your main business line into a text-enabled number so you never share your personal contact information. Our AI-powered solution helps you text customers, generate reviews, increase web leads, and save valuable time. The average Kenect user experiences a 200% increase in website leads and 350% more online reviews. With service AI integration, you can efficiently text your customers, request reviews, collect payments via text, and video chat—all from your mobile device or desktop. Kenect modernizes your business communication while protecting staff privacy and creating more efficient customer service workflows.

Kenect Details
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Kenect Community
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Product Description

Your customers want to text you. Let them. Engage with your customers where they are--texting on their phone. Double your leads, generate online reviews, instantly video chat, and capture payments--all via text.


Seller

Kenect

Description

Kenect is a company that provides business communication solutions designed to enhance customer engagement and streamline operations. Their platform primarily focuses on text messaging functionalities, enabling businesses to communicate with their customers more effectively and efficiently through SMS. Additionally, Kenect offers tools for online review management, payment processing, and communication analytics to help businesses improve customer interactions and operational efficiency. The company serves a variety of industries, including automotive, healthcare, and other service-based sectors.

Overview Provided by:
Senior Marketing Manager at Kenect

Recent Kenect Reviews

Eduardo T.
ET
Eduardo T.Small-Business (50 or fewer emp.)
5.0 out of 5
"Ease"
What I like the most is that it is a tool that helps you stay in touch with clients and resolve any questions they may have. It is also very practi...
KW
Kayla W.Small-Business (50 or fewer emp.)
3.0 out of 5
"good for texting customers"
Good, efficient way of texting customers about equipment pick up.
Chris H.
CH
Chris H.Mid-Market (51-1000 emp.)
4.0 out of 5
"Dealership Must!"
I'm a big fan of the user access levels. We have a lot of sales advisers who don't need to be in control of everything, and it makes it easy to ass...

Kenect Media

Kenect Demo - Kenect Payments
Collect payments via text and get paid faster.
Kenect Demo - Text your Customers
You can text your customer from your business number. Everything syncs between your phone and desktop platform.
Kenect Demo - Generate Online Reviews
Take control of your online reviews and reputation by requesting and managing all reviews through Kenect.
Answer a few questions to help the Kenect community
Have you used Kenect before?
Yes

4 Kenect Reviews

4.1 out of 5
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4 Kenect Reviews
4.1 out of 5
4 Kenect Reviews
4.1 out of 5

Kenect Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Eduardo T.
ET
Customer Service
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about Kenect?

What I like the most is that it is a tool that helps you stay in touch with clients and resolve any questions they may have. It is also very practical for sending or forwarding documents or photos. Review collected by and hosted on G2.com.

What do you dislike about Kenect?

Sometimes it disconnects a lot and doesn't let you log in again, and then you lose contact with the clients. Review collected by and hosted on G2.com.

What problems is Kenect solving and how is that benefiting you?

Practically, being in contact and communication with clients when they cannot answer phone calls. It is a service of practicality and ease of communication. Review collected by and hosted on G2.com.

Chris H.
CH
Marketing Coordinator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Rating Updated ()
What do you like best about Kenect?

I'm a big fan of the user access levels. We have a lot of sales advisers who don't need to be in control of everything, and it makes it easy to assign leads. Also the broadcast feature is so simple, and we enjoy scheduling them out. Review collected by and hosted on G2.com.

What do you dislike about Kenect?

I think the broadcast system could be better. If they could increase the number of recipients, and delivery time, it would be much appreciated. Also we don't get many stats from it like we do with other sms software. Review collected by and hosted on G2.com.

What problems is Kenect solving and how is that benefiting you?

It is helping us stay on track with client communication. Also, our customers really appreciate the fast response and ability to send documents over text. Also the ability to send files saves us from writing long emails like before. Review collected by and hosted on G2.com.

KW
Website manager/social media
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Rating Updated ()
What do you like best about Kenect?

Good, efficient way of texting customers about equipment pick up. Review collected by and hosted on G2.com.

What do you dislike about Kenect?

More steps than other apps to complete tasks. Review collected by and hosted on G2.com.

What problems is Kenect solving and how is that benefiting you?

Reaching customers easily. Review collected by and hosted on G2.com.

Melanie T.
MT
Legal Assistant/ Intake Coordinator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Rating Updated ()
What do you like best about Kenect?

Sending review requests is easy, we've multiplied the number of reviews we've received tenfold in less than 3 months.

Downloading a transcript of the texts is easy and nice to look at. Review collected by and hosted on G2.com.

What do you dislike about Kenect?

I wish Kenect had a computer application so that I can keep it open on my desktop without all the bells and whistles that chrome has.

I appreciate the desktop notifs, but I think it would be better executed if there were a dedicated desktop app. Review collected by and hosted on G2.com.

What problems is Kenect solving and how is that benefiting you?

Kenect has increased our client satisfaction in that it has become easier for clients to speak with the attorney. Phone calls take up too much time.

Reminders have become much easier as well, the reminder phone call has turned into a reminder text that can be scheduled ahead of time. Review collected by and hosted on G2.com.

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