788 Yext Reviews
As a thriving fitness studio in a competitive market, maintaining accurate and consistent business information across all digital platforms is crucial—and Yext has been an absolute game-changer for us at Club Pilates Morristown.
From the moment we partnered with Yext, we noticed a significant improvement in how our studio information appears across search engines, maps, directories, and voice assistants. The platform is intuitive, easy to manage, and has helped us maintain up-to-date details like class schedules, holiday hours, and promotions without any hassle. This level of consistency has not only enhanced our local SEO but also improved member trust and engagement.
One of the standout benefits is Yext’s ability to respond to customer reviews quickly and from one centralized dashboard. This has allowed us to stay on top of feedback, engage with our community, and improve our online reputation—all while saving time.
The customer support team at Yext is also top-notch—responsive, knowledgeable, and genuinely invested in our success. They’ve taken the time to understand our unique needs and offer tailored guidance that makes a difference.
We highly recommend Yext to any business looking to strengthen its digital presence and streamline location data management. It’s a smart investment that pays off in visibility, credibility, and customer trust.
— Club Pilates Morristown Review collected by and hosted on G2.com.
Yext can be pricey for smaller studios.. Review collected by and hosted on G2.com.
1. Centralized Listings Management
Yext ensures consistent and accurate information across platforms, which is crucial for maintaining a strong online presence.
2. Real-Time Data Syncing
Yext's real-time data distribution ensures that any updates to business information are promptly reflected across all connected platforms
3. Structured Data for Enhanced SEO
By organizing business information into a knowledge graph, Yext helps improve search engine visibility, making it easier for potential clients to find accurate information about the studio. Review collected by and hosted on G2.com.
1. Customer Support Challenges
Delayed responses and a lack of direct communication options.
2. Complex Reporting Tools
The platform's reporting features can be overwhelming for new users, with complex filters and criteria that may require additional training to navigate effectively. Review collected by and hosted on G2.com.
Yext gives me analytics that allow me to make better decisions about my business. Anything from knowing where I need to invest in my marketing and managing my current database of customers. My company made to switch to it and honestly it was easier to use than the old platform. Now my review answers are on autopilot. I only had to reach out to customer support once and they made me aware of even more AI tools on the horizon. Review collected by and hosted on G2.com.
My somewhat issue with Yext is not even a Yext problem but I do have some limited visibility into the back end of my website. This is Allstate controlled and not their fault but I wish even on the Yext platform I could have some other options. Review collected by and hosted on G2.com.
What I like about Yext is the simplicity. The ability to have all mediums in one setting, from Google, Apple, Yelp, Facebook, all in one setting to adjust hours and have them flow into the correct systems. It makes things a lot easier when it comes to ensuring that these mediums are syncing correctly.The implementation of the system is amazing to view all these items in one spot. Customer support is very responsive and mindful in making sure that these items are addressed. I frequently use Yext to check the system to confirm that the integration of the platforms are up-to-date. Review collected by and hosted on G2.com.
Sometimes the issue is when there are multiple changes, it can lock up updates for certain platforms like Apple Maps or Google Maps. Outside of that, all is well. Review collected by and hosted on G2.com.
Easy to use interface for managing listings across platforms
Real-time updates that sync quickly across directories
Visibility into how listings are performing
Helpful for maintaining brand consistency across channels
Excellent customer support team Review collected by and hosted on G2.com.
Sentiment analysis feels too basic - lacks nuance in identifying themes or tone
Limited customization in reporting and dashboards
No clear prioritization for which listings or reviews to act on first Review collected by and hosted on G2.com.
Yext offers lots of capabilities within itself. It allows me to track how well our web pages are performing. I'm able to get insights and monitor responses to our content. Additional capabilities like Sentiment Analysis are useful in categorizing the feedback in a fast and efficient manner. Analytics capability is also very useful. You can obtain essential information regarding your webpages through the dashboard. Report building capability allows you to dissect and analyze the data in ways that are useful for you. I use Yext a couple of times a month. It's easy to use and the implementation and integration doesn't take much time. Customer support is efficient, and they get back and guide you when you need help. Review collected by and hosted on G2.com.
The filters and criteria used in reports can get overwhelming and a bit complicated. There are many perimeters that can confuse first time starters and users. It's always a good idea to get help and some training from Yext employees. Review collected by and hosted on G2.com.
Yext has transformed the way we manage our business listings. The platform's ability to consolidate all of our listings into one centralized location is a game-changer, saving us time and ensuring consistency across platforms. Their customer service is also great. Every interaction I've had with their team has been helpful, and they are quick to respond. Review collected by and hosted on G2.com.
The platform is very feature-rich, which is part of what makes it so effective. However, this comes with a learning curve. It takes time to get fully comfortable with everything Yext offers. Review collected by and hosted on G2.com.
Ease of use and maintaining listings. Updating all directories. Review collected by and hosted on G2.com.
Customer support, customer support, customer support — or in Yext’s case, the total lack of it. I’ve worked in marketing for over a decade, and I have never encountered customer service this bad — not even close.
It’s not just slow… it’s nonexistent. Account managers? Ghosts. Support tickets? Black hole. Follow-up? Forget about it. Emails are ignored, escalations go nowhere, and you’re left completely in the dark when you need help the most.
We’ve been a Yext customer for 3 years — far too long. This is absolutely our final year, and I would strongly caution anyone considering them: Don’t make the same mistake we did. When something goes wrong (and it will), you’ll be completely on your own. Review collected by and hosted on G2.com.
I like the simplicity about Yext and the fact that it is very easy to use. Anyone can navigate through the tool without prior training - it is very intuitive. This makes it easy to train others how to use the tool and accomplish tasks quickly. I also really like their Yext White Glove Service. The reps are super knowledgeable and helpful with questions and problems, and they are always quick to answer the phone. Review collected by and hosted on G2.com.
The least helpful things are the limitations in flexibility and customization. There are only 3 templates for tabs, and only one general website layout. This limits the ability to have a unique website, something that Financial Advisors value greatly. Even if there was the ability to rearrange the sections on the website, that would at least allow for some sort of individuality between the sites. Review collected by and hosted on G2.com.
As a community manager, engaging with our customers is always a priority. Yext has provided a responsive system for monitoring our retail customer reviews and providing efficient replies; as well as analytics. Using the software on a daily basis, I have found that I can quickly sort and filter the reviews that we've received and provide responses in our unique brand voice. In addition to the software, the Yext team has been unsurpassed in their partnership to create success. Review collected by and hosted on G2.com.
At this time, I have found no detractors for this software platform. Review collected by and hosted on G2.com.
