134 Coveo Reviews
Coveo truly shines as the finest search service provider. Our fantastic support team effortlessly pinpoints the articles we need, even amid the sea of content penned by our organization. This brings forth solutions that bring a smile to both our clients and agents. One of these nifty features involves linking articles to Salesforce cases. Coveo comes complete with its very own set of analytics tools. These tools provide us with loads of information, helping us figure out which articles are worth crafting and how to best assist our beloved customers. Those reports also give us insights into what users are after and what they find challenging.
But here's the icing on the cake: Coveo's Senior Customer Success Manager, Kalla. She's an email away, always ready to answer our questions with a friendly touch. Kalla's like a treasure trove of insights on how to make the most of Coveo. Plus, she's a champ at sharing documents and training resources, making it a breeze for us to bring all these wonderful features to life. It's safe to say that Kalla and Coveo together make a winning team! Review collected by and hosted on G2.com.
Navigating Coveo's admin platform can be a bit challenging, especially when it comes to handling the reporting section. Additionally, to truly grasp its workings, you might find yourself delving into various articles and watching several instructional videos. It's worth noting that this learning curve exists, but with a bit of effort and exploration, you'll be able to make the most of Coveo's features. Review collected by and hosted on G2.com.
Coveo allows us to create a unified index of all our product knowledge. Using Coveo's built-in permission models and customizations, we can then deliver that content in multiple ways. It is simple to dynamically filter search results and boost content based on user context. Setting up different search experiences is streamlined, and flexible. Coveo also has a robust set of connectors that have allowed us to connect to many different resources. Coveo also has excellent documentation. Review collected by and hosted on G2.com.
At times, new features have been released and then not updated or supported after a perieod of time. The Slack integration is one example. Some of the professional services engagements we have had burned through hours faster than expected. Review collected by and hosted on G2.com.
Indexing content along with associated permissions (if any) is very easy, thanks to the out-of-the-box, built-in connectors, and generic connectors that Coveo comes with - that fits almost all use cases.
All key search features provided by Coveo are backed by AI-powered models, which elevate the user search experience to the next level with contextual and relevant search results.
The best part, based on multiple implementations I have been part of, is the ongoing continuous improvement.
This can be achieved by simply adjusting the configuration and settings in the platform without needing developer assistance, based on insights from the Coveo analytics dashboard.
This helps to show the value/ ROI- that Coveo brings to the business. Review collected by and hosted on G2.com.
If I’m being really nitpicky, the pricing can sometimes be a bit high for small-scale customers.
Not sure - if it would be feasible to have a tier for small-scale customers - that includes a couple of generic connectors and limited models, which would serve the basic search needs of a website at a more affordable price. Review collected by and hosted on G2.com.
I love how easily the dashboards you can create help you measure success and show ROI. You can also gather so much data to help you understand your customer, thier needs, pain points and effort spent on self service. Review collected by and hosted on G2.com.
We use Salesforce as our CRM and admin access is required for many configuations or changes. Our team that manages Coveo does not have Salesforce admin access and we have to wait on IT tickets for changes. We have been hoping with the Quantic insight panel and other updates that we will be able to do more inside Coveo and be less dependant on admin access to Salesforce to make needed changes and updates. Review collected by and hosted on G2.com.
Coveo has really elevated the findability of our support documentation in the time we have been parterning with them so far. Our team's have a lot of technical documentation that utilizes shared content across a large product suite, and we've seen improvements in content visibility by leaps and bounds with Coveo's Machine Learnining models and built in relevance tuning. Their support team is top notch, with really rapid responses and their team is very knowledgeable when it comes to offering creative solutions to our customized implementation. Review collected by and hosted on G2.com.
So far, not much to complain about! We've run into some minor limitations given the custom nature of our implementation, but the team has always offered different ways to overcome those and make them work for our use cases. If anything, it's that there's such a vast suite of functionality that it's not always easy to understand exactly what our options are! Review collected by and hosted on G2.com.
Coveo provides AI generative responses very easily. It is user friendly and I use it pretty frequently. It provides personalized responses and helps in drafting many of the letter drafts Review collected by and hosted on G2.com.
Requires adequate information to provide the apt response Review collected by and hosted on G2.com.
All of the pieces fit well together into a great product. It is easy to use and very quick to get to value. Generative AI works great and is by far the easiest to setup. Customer service is amazing also. Integration to all of the major platforms and easy to extend or customize. Review collected by and hosted on G2.com.
Some customers prefer on-premise index and Coveo index is in the cloud, but most of the competition is just using a sandboxed cloud index anyways so it is more your perspective. Review collected by and hosted on G2.com.
I have used Google Site search, Elastic search, Adobe Search & Promote before using Coveo. Coveo undoubtedly beats them all. Their UI is super easy to manage. They have connectors with almost every CMS & if no connector is available, you can use the CoveoJS or the Coveo APIs to integrate their search within your site. I like the index source management tools which they have; you can connect a sitemap or use their source connectors like Salesforce connector or Sitecore connector or AEM connector to get the webpages indexed, to the least you can connect using their web crawler.
The most crucial feature is their machine learning models; you don't have to manage so many rules to get the relevancy right. A lot less manual configuration is required compared to Adobe Search & Promote. They have an automatic relevancy tuning model, query suggestions, event recommendations ML`S that can be configured to your needs. Review collected by and hosted on G2.com.
I can't think of anything that I dislike in Coveo. I have a fair share of experience in Search & I can say this is the best tool out there. You cannot go wrong with it. Review collected by and hosted on G2.com.
