32 Amplitude Session Replay Reviews
While there is always SQL to help you with user data, there is no debate that seeing a replay of users live behaviour in the platform beats everything. Helps me learn a lot on the micro-irritable points that they experience, but can't articulate yet. Review collected by and hosted on G2.com.
Not sure there is much to dislike about this. Nonetheless, if i had to, i'd say while the quick 'red' mouse movements are great - before moving to the new page/module a quick mapping of users overall journey would be good to have, so that the flow is also etched in product teams memory.
Also, mouse movement is much more easily visible, than click tracking. Review collected by and hosted on G2.com.
I find the Session Replay feature extremely interesting and valuable. Our product managers, each responsible for different areas of the product, were immediately engaged when we started using it. Even after watching just a few sessions, we were able to uncover several important insights about user behavior and usability challenges. It’s a powerful tool for understanding the real user journey beyond the numbers. Review collected by and hosted on G2.com.
Unfortunately, we’ve experienced some frustrating integration issues. Only a portion of sessions are being recorded, and on some days, no sessions are captured at all. We’ve already opened a support ticket, but the issue hasn’t been resolved yet. As a result, we are unable to fully leverage this otherwise very promising feature. Review collected by and hosted on G2.com.
Love the ability to see the users actual screen and their mouse movements. That alone provides so much feedback to me as a user research team on where customers are getting stuck and hypothesizing on solutions for our next release. Review collected by and hosted on G2.com.
The setup took our devs some time. The documentation wasn't as clear on what needed to be done to get this working. Maybe some cookbook or steps to do the most basic common stuff (add customer id...etc)
I've had this implemented at 2 different companies and it always takes the devs some time to get right. Review collected by and hosted on G2.com.
i like the seamless single view of session recording along with the events shows, it helps he understand how a consumer of mine triggers the event giving me a clear view to optimise the things which are important for me. Very easy to use and implement. Review collected by and hosted on G2.com.
there's no option to filter the sessions i wanna watch on the session replay tabs.
i would like to filter the recording based on some filters.
Ability to start recording when user is performing a set event ( trigger events )
the features could be more Review collected by and hosted on G2.com.
If Google Analytics is like counting how many people entered your shop, and Hotjar is watching where they wandered, Amplitude is like understanding who came back, what they bought, why they left, and predicting which customers are about to churn next week. The session replay feature makes it possible to watch recordings of individual users using your product.
I like that I can launch a session replay from a user’s event stream, inside a chart, or from the homepage. Replays are synchronised with user event streams, so I can jump to specific events within a session. This feature aids in pinpointing exact moments of user interaction for detailed analysis.
The setup was easy and it's quite intuitive to use as a Product Designer. There are many useful features for my professional focus which support gaining a world view of a product and how to improve it. Review collected by and hosted on G2.com.
Amplitude’s main strength is analytics, not session recording. No heatmaps, scroll maps, click maps. You don’t get high-precision mouse tracking, network activity overlays, console error tracking, rage clicks, frustration detection. No super deep user journey stitching.
Session Replay in Amplitude is good if you're already living inside Amplitude, it's enough for my current requirements. Review collected by and hosted on G2.com.
Integration among analytics. Session Replay, Heatmaps and Analytics can become extremely powerful when connected. Because once we identify a pattern in SR or HM, in order to prioritize an improvement in that area it is necessary for product to be able to quantify the Impact (i.e. how pronounce is the issue, i.e. how many users out of total active experience the issue / use the feature)
I think it's a great idea to be able to identify, for example conversion drop off on particular step and click through it to go to the segment of users to watch their recordings. If one day you implement interviews / unmoderated testing, this could be a great step to extend this journey, i.e. analytics > session replay > invite to an interview. Review collected by and hosted on G2.com.
1. Even though we say it's one line of code to integrate - it actually requires QA and is not that out of the box. We had issues with session_replay_id and eventually got troubleshooted with Ampltd support, but it took a while.
2. Sampling - i agree with the idea, you need a leverage for monetization, but honestly a session should have an explicit description. Counting a session that is 0 seconds, or even less than 3seconds is absolute waste. You cannot tell me that it provides any value.
If pre-filtering (for specific cohorts based on traits or actions) would be something for you to upsell the SR product on, you should at least provide ability to filter out sessions without any insights. Freemium offer that doesn't sell any value of the actual product does not work. You provide ability to customize the definition of a session in Amplitude, why not to connect those two? So i can stick to my actual definition and have consistent insights.
3. Integrations - you provide ex. Qualtrics integration but only based on email. I actually question this because I would not recommend using email (PII) as primary user identifier, which should not be exposed in dataLayer, and oftentimes is not available in a backend. We send all user attributes to both qualtrics and Amplitude, but still cannot utilize the native integration and need to do work around with Hightouch.
4. Filtering - your basic function to filter post recordings does not work - we have sessions that are few seconds, few hours, or certain events. it does not work which makes it uneasy to pick valuable for analysis recordings.
in general Free 10k offer & 1m data retention - 10k is not competitive at all comparing to your competitors who are the pioneers - HJ, CSQ, Clarity... CSQ is 20k free now, but for extra 40$ a month and Growth package we can have up to 13m data retention - which does play a role.
I don't have confidence i can get actual value from SR product right now in Amplitude to make the extra investment and record more sessions. Review collected by and hosted on G2.com.
After trying out, dunno how many tools, amplitude was the one that clicked. Since the moment of onboarding till now, it was all smooth sailing. Session replay is super intuitive to use and configure, the quality of the video is great (yes there are some tools that event the video quality is bad), i can create cohorts directly on this type, it shows me all the events triggered during the recording, i can add them to notebooks and dashboard with 1 click and in the same page. Review collected by and hosted on G2.com.
so far i haven't found any concerning issues. The only downside i can maybe see, at least on my side, is that recordings are also event based calculated, instead of the recordings it self. If one or two sessions are heavy on events it reduces the amount of recordings i could get. Maybe changing it to "Amount of recordings" instead of event based, but that's just a personal preference. Review collected by and hosted on G2.com.
One challenge we had in the past prior to amplitude supporting session replay is that it was a pain to cross reference amplitude event history to actual sessions tracked in our other tool. Now we can easily see a sequence of events being fired, and then jump right into the session exactly where we need to without having to go into another platform. Review collected by and hosted on G2.com.
Only criticism I have so far is that all of the text on the mobile replays are blocked out due a stripe integration we have for entering payment information. If Amplitude can make an update where we can still see all text with the exception of the payment information and/or payment component then we'll be in great shape! It makes the mobile app session replays very hard to analyze when nearly everything is blocked out due to the stripe integration. Review collected by and hosted on G2.com.
I used to use Fullstory in the past. Amplitude Session Replay is on par and it helps me to save money. I like the `sampleRate` configuration that makes the plug in capture only a portion of all the session. Review collected by and hosted on G2.com.
Nothing that I dislike so far. I like it more and more. Review collected by and hosted on G2.com.
The most helpful aspect of Session Replay to me and my team, as content marketers, is to see how visitors are scrolling and engaging with our content. Using session replay, we can see what content visitors skipped past and what they spent the most time reading. The real time replay of a users' session is incredible to see and will give real insights into how we can optimise our content to meet our users' needs. Review collected by and hosted on G2.com.
The tool doesn't seem to offer any aggregation insights; in other words we'd have to look at multiple user's interactions with a single page with out context and make interpretations ourselves, with out feedback from users directly this could be difficult to interpret unless you're a user experience expert. Review collected by and hosted on G2.com.
