Compare Dialpad Connect and RingEX 
At a Glance
Market Segments
Small-Business (56.4% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$30.00 1 User Per Month
Dialpad Connect
Star Rating
(1,864)4.4 out of 5
Market Segments
Small-Business (56.4% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansRingEX
Star Rating
(1,116)4.1 out of 5
Market Segments
Small-Business (56.8% of reviews)
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that RingEX excels in call recording with a score of 9.0, while Dialpad Connect offers a slightly higher score of 9.2, indicating that users find Dialpad's recording features to be more reliable and user-friendly.
- Reviewers mention that Dialpad Connect shines in video conferencing, scoring 9.3 compared to RingEX's 8.4. Users appreciate Dialpad's seamless integration and high-quality video capabilities, making it a preferred choice for virtual meetings.
- G2 users highlight that RingEX has a strong voicemail to email feature with a score of 8.6, but Dialpad Connect outperforms it with a score of 9.1, suggesting that users find Dialpad's voicemail management more efficient and easier to use.
- Users on G2 report that RingEX's file sharing capabilities are rated at 8.2, while Dialpad Connect receives a higher score of 9.3, indicating that users find Dialpad's file sharing more robust and user-friendly.
- Reviewers mention that Dialpad Connect's instant messaging feature is rated at 9.1, surpassing RingEX's score of 8.7. Users appreciate the intuitive interface and quick response times in Dialpad's messaging system.
- Users say that while both products offer mobile accessibility, RingEX scores 9.0 and Dialpad Connect scores 8.8, indicating that RingEX provides a slightly better mobile experience, which is crucial for users who are frequently on the go.
Featured Products
Sponsored
Fathom
(5331)
Video Conferencing
Visit Website
Sponsored
Pocus
(122)
Video Conferencing
Visit Website
Sponsored
iFax
(100)
Video Conferencing
Visit Website
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
Dialpad Connect
Free Trial is available
RingEX
Free Trial is available
Ratings
Meets Requirements
9.0
1,414
8.8
932
Ease of Use
9.1
1,428
8.6
946
Ease of Setup
8.7
588
8.2
539
Ease of Admin
8.6
541
8.3
479
Quality of Support
8.6
1,237
7.9
836
Has the product been a good partner in doing business?
8.6
530
8.2
471
Product Direction (% positive)
8.5
1,311
7.8
916
Features by Category
Lead Facilitation
7.8
19
Not enough data
7.3
19
Not enough data
7.8
19
Not enough data
7.8
20
Not enough data
Organization
7.8
19
Not enough data
8.8
20
Not enough data
8.7
19
Not enough data
Performance Analysis
8.0
21
Not enough data
8.2
21
Not enough data
Sales Analysis
7.7
19
Not enough data
7.6
19
Not enough data
Generative AI
8.8
10
Not enough data
9.0
10
Not enough data
Documents
Not enough data
8.0
137
Not enough data
7.6
131
Not enough data
8.3
138
Sending
Not enough data
9.1
151
Not enough data
9.3
149
Not enough data
8.9
137
Not enough data
9.2
140
Not enough data
9.0
144
Not enough data
9.2
144
Host Tools
Not enough data
8.5
69
Not enough data
8.7
74
Not enough data
9.0
84
Attendee Tools
Not enough data
8.8
78
Not enough data
8.9
78
Not enough data
8.3
61
Post-Event Tools
Not enough data
8.6
58
Not enough data
8.4
60
Integrations
Not enough data
8.3
52
Not enough data
8.5
59
Collaboration Tools
Not enough data
9.2
232
Not enough data
9.1
122
Not enough data
8.7
96
Not enough data
8.9
119
Not enough data
9.1
103
Meeting Coordination
Not enough data
8.8
222
Not enough data
9.1
214
Not enough data
9.0
204
Not enough data
9.1
125
Software Type
Not enough data
9.0
219
Not enough data
9.0
121
Not enough data
9.3
137
Feedback Management
8.0
16
Not enough data
8.6
15
Not enough data
8.6
16
Not enough data
Feedback Analysis
8.9
16
Not enough data
8.6
16
Not enough data
8.4
15
Not enough data
Feedback Sources
8.4
15
Not enough data
8.2
14
Not enough data
7.9
15
Not enough data
8.7
15
Not enough data
Generative AI
9.2
14
Not enough data
8.8
14
Not enough data
Platform
Not enough data
8.2
181
Not enough data
9.0
212
Not enough data
8.7
198
Not enough data
9.0
207
Not enough data
8.7
197
Not enough data
8.5
189
Not enough data
8.7
197
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.8
198
Not enough data
8.6
192
Administrative
Not enough data
8.8
201
Not enough data
8.6
199
Basic Communication - Cloud PBX
Not enough data
8.9
48
Not enough data
8.9
47
Not enough data
9.1
47
Not enough data
8.2
45
Not enough data
9.1
47
Not enough data
8.9
46
Advanced Features - Cloud PBX
Not enough data
8.8
43
Not enough data
8.6
45
Not enough data
8.6
45
Not enough data
9.0
46
Platform Basics - VoIP Providers
Not enough data
9.6
13
Not enough data
9.6
13
Not enough data
9.4
13
Not enough data
9.5
13
Not enough data
9.4
12
Not enough data
9.2
12
Basic Communication
9.2
763
|
Verified
9.0
405
|
Verified
8.3
351
|
Verified
8.3
309
|
Verified
9.1
633
|
Verified
8.8
335
|
Verified
8.4
350
|
Verified
8.2
281
|
Verified
8.8
497
|
Verified
8.6
344
|
Verified
9.2
552
|
Verified
9.0
352
|
Verified
Access
8.7
450
|
Verified
8.3
302
|
Verified
8.8
489
|
Verified
8.4
316
|
Verified
9.1
608
|
Verified
8.7
343
Advanced Features
8.8
519
|
Verified
8.3
360
8.8
436
|
Verified
8.4
323
|
Verified
9.4
670
|
Verified
9.1
377
|
Verified
Calling
8.9
589
Not enough data
Feature Not Available
Not enough data
9.1
620
Not enough data
9.1
635
Not enough data
Contacts
8.7
632
Not enough data
8.6
560
Not enough data
8.5
501
Not enough data
Insights
8.5
477
Not enough data
8.7
538
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
390
Not enough data
Extensions
8.7
90
|
Verified
8.6
47
|
Verified
9.1
96
|
Verified
8.6
49
|
Verified
9.0
79
|
Verified
Feature Not Available
Features
9.1
121
|
Verified
8.8
52
|
Verified
Feature Not Available
8.3
47
|
Verified
9.3
89
8.5
51
|
Verified
9.3
112
|
Verified
8.5
49
|
Verified
9.3
83
|
Verified
8.6
50
|
Verified
8.8
98
|
Verified
8.1
47
Categories
Categories
Shared Categories
Dialpad Connect and RingEX are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Dialpad Connect is categorized as AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Feedback Analytics
RingEX is categorized as Online Fax, Webinar, Call Center Infrastructure (CCI), Video Conferencing, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.8%
Information Technology and Services
7.1%
Real Estate
5.6%
Marketing and Advertising
5.6%
Financial Services
5.5%
Other
68.3%
Computer Software
10.8%
Information Technology and Services
5.3%
Financial Services
4.9%
Marketing and Advertising
4.7%
Insurance
4.4%
Other
69.9%
Most Helpful Reviews
Dialpad Connect
Most Helpful Favorable Review
Sixto Q.
Verified User in Consumer Services
It's really simple to use, like you can use it on your web browser, installed it on your computer, or directly use it on your phone. I prefer to use it on my phone for the simplicity that it provides when it comes to answer or make calls or send/receive...
Most Helpful Critical Review
Martin B.
Verified User in Real Estate
The sales team is flat out dishonest. We asked detailed questions about capabilities and we switched based on the info provided which turned out to be false. As a result we had to build our integration to Salesforce since Dialpad's integration did not do...
RingEX
Most Helpful Favorable Review
Seth J.
Verified User in Pharmaceuticals
The most liked aspect, for me, is that they have a mobile application.This platform makes it very east for me to handle almost all of the aspects of my job in one place. Its very handy and helpful when on the go and need a lot of your information in one spot.
Most Helpful Critical Review
Verified User in Computer Software
It is incredibly annoying to join a meeting scheduled by someone else via link. I was told this may be because of a Chrome issue. However, Chrome is my preferred browser as well as the preferred browser of so many others. This has made me revert to...
Sixto Q.
Verified User in Consumer Services
It's really simple to use, like you can use it on your web browser, installed it on your computer, or directly use it on your phone. I prefer to use it on my phone for the simplicity that it provides when it comes to answer or make calls or send/receive...
Seth J.
Verified User in Pharmaceuticals
The most liked aspect, for me, is that they have a mobile application.This platform makes it very east for me to handle almost all of the aspects of my job in one place. Its very handy and helpful when on the go and need a lot of your information in one spot.
Martin B.
Verified User in Real Estate
The sales team is flat out dishonest. We asked detailed questions about capabilities and we switched based on the info provided which turned out to be false. As a result we had to build our integration to Salesforce since Dialpad's integration did not do...
Verified User in Computer Software
It is incredibly annoying to join a meeting scheduled by someone else via link. I was told this may be because of a Chrome issue. However, Chrome is my preferred browser as well as the preferred browser of so many others. This has made me revert to...
Discussions
How much does Dialpad cost?
4 comments
ED
You can find the prices here:...Read more
What are others best practices using Dialpad?
2 comments
RC
You can call( obviously) , you can text( which is direct) , you cab have multiple departments( different lines for individuals) ...its very user friendly Read more
Are you making an update to make it easier to see which calls are coming from which department?
2 comments
NY
This is something I'd like to see as well. In Dialpad ES, you can view each separate leg of the call log, but there's nothing tying the separate logs...Read more
What’s involved in setting up my RingCentral Office business phone system?
2 comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
