User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- Zendesk Support Suite is a customer service platform that allows administrators to set up custom rules and workflows, manage tickets, and integrate with various channels and applications.
- Users like the platform's ability to organize activities, its customizable features, the ability to integrate with various apps, and the depth of its reporting tools.
- Users mentioned difficulties in deleting staff accounts from the admin portal, limitations in posting content, a lack of ease for frequent users, and challenges with the new AI system.
