ShipMonk Reviews & Product Details

I want to take a moment to express my gratitude for the exceptional service provided by Ronald T. at Shipmonk's Fulfillment warehouse. Every time I ship my products, Ronald goes above and beyond to ensure a smooth and efficient process.

His quick response time and attention to detail are unmatched. Despite his busy schedule, he always makes time to personally oversee the handling of my company's shipments. His professionalism and polished approach make every interaction a positive experience. He picks up the phone and CALLS and this is so rare nowadays. He has always been eager to learn the nuances of our business and makes careful and considerate reconditions that has really impacted our customer service.

What truly sets Ronald apart is his kindness and caring attitude. He treats each shipment with the utmost care and ensures that everything arrives safely and on time. Knowing that I can rely on him for exceptional service gives me tremendous peace of mind as a business owner.

I am grateful to have Ronald as our Happiness Engineer. His dedication to excellence reflects positively on Shipmonk, and I couldn't be happier with the service he provides. Review collected by and hosted on G2.com.

Adding a sample or insert to each shipment is a challenging if you are using 2 or more warehouses. (if you only have the insert at 1 of the 2 locations, it cannot work) if 1 were to sell out, you cannot have the insert ADDED TO EVERY ORDER unless uniform to other warehouse.... Review collected by and hosted on G2.com.

I couldn't be happier with ShipMonk. Being a new startup with zero knowledge about integrating my on-line store, relaxedtravelers.com, with a fulfillment house, the folks at ShipMonk really made me feel like I was their only client. My on-boarding specialist, Pascalle Arnold, was a study in patience, answering my questions quickly, and in detail. And, when I didn't get it, repeating the instructions again . . . and again . . . and again. She even took the time to do a Zoom meeting with me to put the final touches on my account. Review collected by and hosted on G2.com.

Nothing that I know of. Integrating an on-line business with a gigantic warehouse filled with thousands of products call for extreme attention to detail. The on-boarding process was, for me, very complicated; but mostly due to my lack of understanding. The ShipMonk team got me through it, however. Review collected by and hosted on G2.com.

Working with Kim Karp at ShipMonk has been an absolute pleasure. Her exceptional support and hard work have been invaluable to our team at 4ocean. The team has been consistently impressed with her dedication and expertise, which have significantly contributed to our operations. Review collected by and hosted on G2.com.

None that I can think of at the moment.. Review collected by and hosted on G2.com.

- Drew, our happiness engineer, always there to save the day with his quick responses and genuine care. Whether I have a question or a hiccup in my shipments, Drew handles it like a pro. The platform is simple, intuitive, and packed with all the features I need to manage our logistics needs. Review collected by and hosted on G2.com.

Our experience with ShipMonk had its ups and downs, especially during their transition period last summer. However, since October, they've really stepped up their game and turned things around for the better. The efficiency we've experienced recently has been impressive.One area that still needs improvement is the receiving process. Occasionally, scheduling delivery appointments can be a bit challenging. It's something I hope they'll address to streamline the overall experience. Review collected by and hosted on G2.com.

We've had Daniel as our 'happiness engineer'/ account manager and he's been great! Daniel's super responsive and helpful on emails and free to take our calls whenever we need him. He's so understanding to our business needs and willing to see how the Shipmonk team's operations can work the way we need them to. Review collected by and hosted on G2.com.

Making claims with couriers is our slowest progress with Shipmonk at the minute. We are struggling with making claims for missing items/ lost packages etc since these need to go through Shipmonk instead of directly with the courier. We are working with Daniel on this. Review collected by and hosted on G2.com.

The plateform is very well done, well organized, easy and a lot of options. Secong great point is to have one person dedicated to you and who take care of your account. We are bulding a strong relationship with our new happiness Engineer Drew Dizon, he is very professional, helpfull and open to heard suggestions of improvement. Review collected by and hosted on G2.com.

When you open a case, you have to wait the agent reply, and you receive an automatically answer more a notification. In my point of view, only the notification should be set up. Review collected by and hosted on G2.com.

We love Daniel, he is knowledgable about our processes. I also love the software, it is super user-friendly and easy to understand. Great experience! Review collected by and hosted on G2.com.

Sometimes it feels like we need to bring up the same issue several times before change happens Review collected by and hosted on G2.com.

Since Shipmonk purchased the 3PL we initially began working with, operational performance and visibility on processes have greatly improved. Chris Brown is the spearhead of that improvement. Chris is attentive and responsive and treats our account like it's his own. Review collected by and hosted on G2.com.

Shipmonk could do a better job managing resources throughout the year. We are a large-volume client and have struggled to turn around large B2B orders. With that said, the Shipmonk team is aware and does what they can to support us and our business needs. Review collected by and hosted on G2.com.

The customer service is exceptionally attentive. From the moment I began, they provided unparalleled guidance and support. The system is user-friendly, especially once you grasp its logic. Moreover, its integration with Shopify is flawless. Review collected by and hosted on G2.com.

The only minus for me is inability to integrate inventory with QuickBooks. Review collected by and hosted on G2.com.

The new Ship Monk Portal is a huge improvement over the Deposco System. I like that there is more functionality that we can update on our end and the shipment status is much more transparent, allowing us to get ahead of missing shipments. Review collected by and hosted on G2.com.

It's taking months to get credits approved, which is our biggest issue currently. We had many issues with the Ruby Has Nevada location including getting overbilled for over 6 months, a large number of late shipments in late Q3 and most of Q4 2022 and poor follow through on issues and tickets. As soon as Joe was assigned as our account manager, we were able to start moving through the ongoing issues and we are getting back on track. He personally checks on our orders daily to make sure they are going out and reaches out to us whenever an issue comes up so we can resolve it immediately. If it weren't for Christine's help in Q4 and Joe's hard work to get us back on track, we would've left and gone to a new 3PL. Review collected by and hosted on G2.com.