Helpwise Reviews & Product Details - Page 6

The idea of having a unified place to view communication across multiple channels is wonderful. I'm still exploring the connections with supported apps. It appears to have lots of promising features. Review collected by and hosted on G2.com.

A limited number of apps/services are supported. There are some tools I use on a regular basis that are not currently supported. Some of the current tools are difficult to connect and configure. Some critical features are still in beta. Support is limited Review collected by and hosted on G2.com.

Helpwise was very easy to setup and get going, and this is one of the key features that we cherish - simplicity while getting the job done. Ths made it extremely easy for the entire team to get setup and going. Review collected by and hosted on G2.com.

To be honest there wasn't anything that we didn't like, and the one feature I wanted as a wish list item (live chat) was added, so now it's truly a complete customer support system for us. Review collected by and hosted on G2.com.

I love how easy it is to see all of the tickets coming in and the simplicity of responding right away, assigning to someone on the team, or leaving a private note for someone from your team to see. Review collected by and hosted on G2.com.

I wish there was an app or mobile-friendly version of Helpwise. Whenever I try to access it on my phone, I can't fully see the messages coming in and it's just not as functional as on a computer. Review collected by and hosted on G2.com.

Our company came over from Outpost, which was a similar shared inbox solution platform. We like that they have a lot of useful features, especially noting emails to communicate offline subject matter with other users in the organization about the email. I like the platform's design as it mimics the layout of a personal email inbox, making it easy and pretty intuitive to use. Virtually no training is required! Review collected by and hosted on G2.com.

The only thing that needs improvement, from our perspective, is that you aren't able to view ALL emails in ONE inbox. Instead, you have to toggle between all imported email accounts on the platform. However, it bears mentioning that they are currently working towards a solution for this that is currently in beta testing. When this happens, we'll have everything that we wanted from this service. Review collected by and hosted on G2.com.

One single interface to manage all communications with my team, external suppliers, and clients. Before, I had to check several different channels and inboxes to get things done, but Helpwise has genuinely saved me tonnes of valuable time. Productivity has grown significantly. And if that weren´t enough, we all get to use a mobile app that makes it possible to maximize remote work results. Review collected by and hosted on G2.com.

At this point, there is nothing significant that I dislike, and I cannot honestly say anything negative about Helpwise. I would like to see more native integrations with the specific tools that I use for my business, but that´s all. I have seen improvements on the integration front over the past few months, so I am confident this will get even better. Review collected by and hosted on G2.com.

Helpwise is the new best thing for customer service teams. We not only get replies to queries quickly and efficiently, but we also never have to field questions across different channels like email, phone and chat again. The whole team loves it! Review collected by and hosted on G2.com.

Honestly, no dislike it now, but if it gives more inbox for the current plan, it will be great. Review collected by and hosted on G2.com.

helpwise is really good in email automation and its adds on like twitter and facebook comments managment is super cool. my emails things are now automaticaaly managed with its automation system. i love its live chat add on also it is really helping me for more productivity. Review collected by and hosted on G2.com.

I want to see more adds on , email automation should have maximum features, i want to see automation with Twitter ,Facebook and LinkedIn, i think the automation thing in add on is missing Review collected by and hosted on G2.com.

It's made it really easy to keep organized with customer communication. We can manage all our customer communication in one place, along with hosting our external and internal knowledge base. Review collected by and hosted on G2.com.

When creating knowledge base articles, the text editor is sometimes wonky when you try to format. Review collected by and hosted on G2.com.

Helpwise has a clean UI and lots of smart integrations which make you more productive. It's cheaper than popular rivals and has more features than newbie tools. So it is a kind of price/performance product for SMBE's and startups. Assigning & tagging conversations is really easy. Review collected by and hosted on G2.com.

I hope they can create more educational videos on Youtube or anywhere, so the learning curve can be lower for everyone. If they can create an academy part with effective use cases that will be great. Review collected by and hosted on G2.com.

It is a ticket management platform that allows managing different projects or companies in a single space. It has all the necessary functions to manage a fair number of tickets both alone and in a team. Excellent performance/features/price ratio. I have been using it for years on many projects always with excellent results. Review collected by and hosted on G2.com.

Sometimes the mobile application seems to freeze or not function completely as it should. A workaround is accessing it through the browser on the mobile. Review collected by and hosted on G2.com.