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5.0 out of 5
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Helpwise
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Helpwise
181 Helpwise Reviews
4.6 out of 5
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ZG
Zaid G.
Small-Business(50 or fewer emp.)
AI
Verified User in Information Technology and Services
Small-Business(50 or fewer emp.)
UP
Verified User in Paper & Forest Products
Small-Business(50 or fewer emp.)
JM
Jon M.
Small-Business(50 or fewer emp.)
CE
Catherine E.
Founding Director
Small-Business(50 or fewer emp.)
What do you like best about Helpwise?
The biggest plus for me is sharing an inbox for our small team. We need everyone to be able to chip in and help out. It's also much more cost effective than paying for separate Google/MS email accounts we don't need. Review collected by and hosted on G2.com.
What do you dislike about Helpwise?
The most challenging part is onboarding new people who are not used to this format, and cc'ing is common but unnecessary. People also don't know or explore the full features that would increase productivity. Review collected by and hosted on G2.com.
AR
Verified User in Real Estate
Small-Business(50 or fewer emp.)
What do you like best about Helpwise?
Helpwise solves our all-in-one communication platform needs. Its extensive integrations and eager support are exactly what we needed. Bug reporting is simple, responses and fixes are fast. Review collected by and hosted on G2.com.
What do you dislike about Helpwise?
It appears the company spends significant resources on development of new features and at the moment it feels that some feature sets are being abandoned in favour of newer solutions, but the new solutions do not come without bugs. I would prefer to have a more stable UI in terms of changes with more attention paid to testing prior to release. Review collected by and hosted on G2.com.
UC
Verified User in Consumer Goods
Mid-Market(51-1000 emp.)
Rating Updated ()
Original
What do you like best about Helpwise?
Assign option, snooze mode, filter option, fast and friendly answers of staff Review collected by and hosted on G2.com.
What do you dislike about Helpwise?
Errors with sending messages sometimes, which is due to spam filters of customers Review collected by and hosted on G2.com.
UA
Verified User in Arts and Crafts
Small-Business(50 or fewer emp.)
Rating Updated ()
Original
What do you like best about Helpwise?
Excellent support platform that provides shared email accounts, consolidated inbox from multiple channels and support ticketing. It also includes a live support chat widget as one of the channels. Helpwise can completely replace traditional help desk applications with a more modern and streamlined system. Review collected by and hosted on G2.com.
What do you dislike about Helpwise?
I use other shared inbox software and this is one of the few that does not have software yet.
I think this is a shame because I would like to be able to access Helpwise from my computer desktop (Mac/Windows) Review collected by and hosted on G2.com.
GH
Gordon H.
Chief Experience Officer
Small-Business(50 or fewer emp.)
What do you like best about Helpwise?
- User-friendly interface
- Responsive and helpful technical support team
- Active development team that takes on most feature requests
- Fair pricing structure
- The system is in a constant state of improvement Review collected by and hosted on G2.com.
What do you dislike about Helpwise?
- Still quite buggy in places
- Lacks a standalone desktop app
- The search function needs improvement Review collected by and hosted on G2.com.
AP
Anca P.
Social Media Strategist
Small-Business(50 or fewer emp.)
Rating Updated ()
Original
What do you like best about Helpwise?
quick support, good interface, for the most part and the fact that you can have multiple inboxes Review collected by and hosted on G2.com.
What do you dislike about Helpwise?
In the beginning, there were frequent bugs, but they have been quick to fix and are less frequent now. I do wish there was a better auto-reply feature Review collected by and hosted on G2.com.
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