Top-rated bot platforms for app integration?

Hey all G2 community! I’m currently looking into bot platforms that can integrate with our apps and other systems, and I’d love to hear from folks who’ve tried some of the more popular solutions out there. The goal is to automate workflows, enhance user interaction, and reduce repetitive tasks without creating too much overhead for our dev team.

Here are a few top-rated bot platforms for app integration that I’ve come across:

• Drift: Designed mainly for sales and marketing teams, Drift helps route conversations, qualify leads, and book meetings through chat. It also integrates with CRMs and calendar tools, which makes it useful for customer-facing app functions.
• Botpress: An open-source platform with a developer-friendly environment for building custom bots. It supports modular workflows, NLP, and APIs, making it flexible for more technical teams looking to embed bots into web or mobile apps.
• Tidio: Tidio combines live chat and AI bots with easy setup and integrations. It's especially helpful for small and mid-sized businesses wanting real-time app communication and support automation without coding heavy-lifting.
• ManyChat: Originally built for social messaging like Facebook Messenger, ManyChat now supports multiple channels and integrates well with eCommerce platforms and CRMs. Great for automating customer interactions from within an app.
• Amazon Lex: Powered by AWS, Lex enables voice and text bots with advanced natural language understanding. It's ideal for companies already building on AWS and looking for deeper AI-driven integrations within their apps.

I found all these options while exploring G2’s bot platform software category. If anyone has worked with any of these platforms, I’d love to hear your experience.