Best User Research Tools - Page 2
User research software, also known as user experience (UX) testing software, enables organizations to better understand their users. It provides insights by analyzing what users think, feel, say, and do at various touchpoints in the product development lifecycle or customer journey.
These platforms offer a range of UX research methodologies to streamline the research process and uncover how and why users behave, make decisions, and interact with a product. User research tools can offer features to recruit participants for studies, import existing customer lists, or have an internal, already existing panel of users and ideal customers.
User research tools utilize user research methods such as surveys, focus groups, diary studies, interviews, and different usability testing techniques (card sorting, A/B testing, etc.) to provide organizations with actionable qualitative and quantitative data on how users interact and experience their product or website experiences. This data can be used to drive innovation, enhance customer satisfaction, refine messaging, and create user experiences that are intuitive, efficient, and engaging.
These tools are used by UX teams, research teams, developers, product managers, and marketing teams. UX teams and product designers use insights to create intuitive interfaces, while developers ensure technical feasibility and optimize product performance. Marketing teams use user research tools to test and enhance messaging throughout the customer journey to enhance customer satisfaction. Product managers utilize user research tools to guide feature prioritization and align development with user needs. By integrating research throughout the product lifecycle, teams create user-centric solutions that improve customer engagement and retention.
User research software often integrates with or shares features of enterprise feedback management software, to gather and analyze customer insights. Further, these tools can integrate with survey software, consumer video feedback software, and mobile marketing software to engage with users and visitors. The information gathered from user research can be stored in user research repositories software.
To qualify for inclusion in the User Research category, a product must:
Best User Research Tools At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long te
- Retail
- Hospital & Health Care
- 62% Enterprise
- 27% Mid-Market
163 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Userlytics is a full featured state of the art user experience research platform with a global participant group of almost 2 million panelists. Since 2009, Userlytics has been helping enterprises and
- UX Researcher
- UX Designer
- Computer Software
- Financial Services
- 49% Mid-Market
- 33% Small-Business
44,957 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Create polls to test your product designs, images and copy to find out which version your target market likes best. Whether you’re an Amazon seller, e-commerce store, mobile app developer, book autho
- Director
- Retail
- Consumer Goods
- 95% Small-Business
- 5% Mid-Market
2,859 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
UXArmy is the user research platform helping you to create exceptional customer experiences no matter what stage your product or service is in. From ideation, testing prototypes to refining fully l
- Information Technology and Services
- Computer Software
- 64% Small-Business
- 21% Mid-Market
1,182 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Suzy is an end-to-end consumer insights platform that integrates quant, qual, and high quality audiences into a single connected research cloud. Suzy’s suite of products allows you to conduct robust a
- Consumer Goods
- Marketing and Advertising
- 40% Mid-Market
- 33% Enterprise
13,982 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Survicate is a powerful yet intuitive customer feedback platform designed for modern, customer-centric teams. With it, you can collect, analyze, and act on customer feedback all in one place. Colle
- Product Manager
- Computer Software
- Information Technology and Services
- 47% Small-Business
- 38% Mid-Market
13,021 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CleverX is a cutting-edge platform designed to help businesses connect with highly qualified experts for conducting surveys, interviews, and focus groups. This innovative solution streamlines the proc
- CEO
- Marketing Manager
- Marketing and Advertising
- Information Technology and Services
- 37% Small-Business
- 34% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Maze is the user research platform that makes products work for people. Maze empowers any company to build the right products faster by making user insights available at the speed of product developme
- Product Designer
- UX Designer
- Computer Software
- Financial Services
- 46% Mid-Market
- 31% Small-Business
4,473 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Product teams strive for user-cen
- Computer Software
- Information Technology and Services
- 63% Small-Business
- 30% Mid-Market
2,866 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
A work platform that replaces isolated tools and connects teams. Chosen by nerds, appreciated by everyone. Start your free 14-day trial on fibery.io 💖
- Founder
- CEO
- Computer Software
- Information Technology and Services
- 67% Small-Business
- 14% Mid-Market
2,126 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Great Question is the home of UX research for best-in-class teams like Canva, Drift, and Brex. Recruit research participants, conduct user interviews, surveys, and focus groups, and say thanks with gl
- 59% Mid-Market
- 23% Enterprise
576 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Your customers' digital product experience is key to unlocking value, driving adoption, and creating stickier experiences. Gainsight Product Experience (PX) offers personalized in-app engagements and
- Customer Success Manager
- Product Manager
- Computer Software
- Information Technology and Services
- 62% Mid-Market
- 20% Small-Business
13,286 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Find the unmet needs of your website visitors with VWO Insights - Web. Our powerful and precise behavior analytics engine, VWO Insights - Web, helps you identify bottlenecks and opportunities in you
- Marketing and Advertising
- Internet
- 47% Mid-Market
- 32% Small-Business
7,445 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Qatalyst – an Integrated User Research Platform with Insights AI Qatalyst is an AI-powered UX Research platform that enables you to effortlessly conduct moderated, unmoderated, and task-based resear
- 47% Enterprise
- 40% Mid-Market
586 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
PureSpectrum offers a complete end-to-end market research and insights platform, helping insights professionals make decisions more efficiently, and faster than ever before. Awarded MR Supplier of the
- 50% Mid-Market
- 30% Enterprise
340 Twitter followers
