Remote desktop software, also known as remote access software, allows a user to seamlessly connect to and interact with a computer in another location via an internal network or the internet. The best remote desktop software enables the user to see and control a connected PC or laptop as though they were sitting directly in front of it. Remote access solutions are helpful for collaborative work, technical support, and demonstrations.
Remote desktop solutions are ideal for remote employees accessing corporate networks and servers using bring-your-own devices (BYOD). Remote desktop systems also enable IT professionals to access and monitor employee devices for troubleshooting technical issues. User support specialists and sales teams use remote access systems to guide users through complex processes and provide tech support and product demonstrations.
The best remote desktop software provides organizations with easy access to remote devices, resulting in policy-compliant device management. These solutions also deploy data encryption, two-factor authentication, and other security fixes to prevent data leakage and ensure secure data transmission. Overall, Windows or Mac remote desktop applications foster greater collaboration, improve productivity, and help businesses save money by eliminating the need for in-person technical support.
There are two major categories of remote desktop software: operating system or OS-based and third-party solutions. The OS-based solution is provided by the same company that provides the business OS, which is baked right into the system. Third-party solutions equal ease of use, where users download the program and have the program run, troubleshoot, and support the software for users.
The main difference between remote desktop and screen sharing software is that screen sharing allows users to share their screens for the purpose of presentations or web conferencing. On the other hand, remote desktop software offers a full set of features for actual remote use, which is handy in the case of tech support calls or away-from-the-office computer use.
Screen and video capture software lets users digitally record or take snapshots of their desktop screens. These tools are essential for users who want to share what they see on their screens. Businesses use screen and video capture systems to explain complex processes, record meetings, and create troubleshooting training sessions and tutorials.
Remote desktop software is less comprehensive and simply replicates the desktop experience. Remote access is used by support technicians and professionals who remotely configure data centers and other industrial applications.
To qualify for inclusion in the Remote Desktop category, a product must:
- Display the remote computer screen on your own screen in real-time
- Use own keyboard and mouse to control the remote screen
- Allow user complete access to and control over the remote desktop
- Allow connection either via an internal network or IP address
- Support differing operating systems
