We use ClearFeed to monitor the ever-expanding number of customer service-related Slack conversations. There will be no more unanswered requests; all requests will be routed through a single, highly scalable channel. Even the SLA Breach Reminder may be used to make responding to requests more like a game.

1. ClearFeed gives the exact picture of how many active issues are there. 2. It provides all the critical notifications on time which helps to take quick action. 3. Its integration with Slack which provides instant notifications.

Really helpful to connect Slack and Zendesk support- customers or colleagues can raise tickets from slack conversations and manage the ticket inc responses directly on the thread, saving everyone switching platforms. The implementation was straightforward forward and we don't generally have any issues. Overall, it's a solid tool that improves our workflow and we'd recommend it!