The best feature is the widget that easily installed on your website and allow to make a screenshot of your page by user with all graphic tools to show you the exact place of the issue on the website. Review collected by and hosted on G2.com.
I cannot find anything I dislike. The tool is awesome. A quick suggestion: it would great to have internal ticket system, or a simple tool that will provide a quick respond or thanks to a user for the submitted bug. Review collected by and hosted on G2.com.
The support of the Ybug team is amazing. They respond quickly and do not even hesitate to extend their API if some important feature is missing. That is something you will not get from big players. Review collected by and hosted on G2.com.
So far there is nothing I dislike....... Review collected by and hosted on G2.com.
Easy to use interface. Great emails from the founders that guide you through the experiance. Review collected by and hosted on G2.com.
Don't have video recording capture. This is a feature I would need. Review collected by and hosted on G2.com.
A quick opportunity to get fixes via the web interface from our clients, all fixes get into our task system and bugs with the statuses. Rich e-mail and Zapier integration capabilities. Review collected by and hosted on G2.com.
I would like more flexible user interface customization. Review collected by and hosted on G2.com.
Simple setup, quick and easy to submit a report to slack and trello, and ability to annotate markup. Review collected by and hosted on G2.com.
Would like better control of feedback overlay or ability to auto hide maybe. Sometimes it covers important content. Review collected by and hosted on G2.com.