944 Verizon Connect Reviews
Live map is decent when data is available. Non-powerd asset trackers are easy to install. Robust reporting and alerts on the equipment that functions. Review collected by and hosted on G2.com.
Under our Master Subscription Agreement (MSA) with Verizon Connect, we expected reliable hardware, timely installations, responsive support, and accurate data reporting. Regrettably, Verizon Connect has repeatedly breached multiple contractual obligations, leaving critical issues open well beyond acceptable timeframes as defined in the MSA. Despite all our efforts, neither Customer Support nor our Account Manager has resolved these issues. Below is a detailed summary of each breach, associated case numbers, and durations:
1. Hardware Failures (Section 2.6 – Service Eligibility & Equipment Conditions)
Cases: 07838778, 07856289, 07856360
Issue: Trackers, sensors, and dashcams non-functional
Duration: Ongoing for > 90 days without permanent resolution
2. Faulty Installation (Section 3 – Installation and Services Timeline)
Case: 1001430236
Issue: T-28 GPS/camera install completed 11/11/2024 never went online; reported 12/5/2024
Duration: > 120 days unresolved
3. Unresolved Support Tickets (Section 4.4 – Support Obligations)
Cases: 08675672 (created 8/6/2024, later disappeared), 09164387 (no meaningful updates)
Issue: Diagnostic support requests ignored or closed without resolution
Duration: > 30 days each; some > 8 months
4. Data Integration Failures (Section 6 – Data Security and System Reliability)
Cases: 09087697 (Whip Around integration, 8/31/2024–1/10/2025, 132 days), 077779557 (API revoked 3/29/2023–9/11/2023, 166 days)
Issue: Critical data feeds broken, blocking operational reporting
Duration: 132–166 days
5. Roadside Assistance Delays (Section 7.3 – Reasonable Effort to Provide Service)
Case: 07941531
Issue: Repeated 6+ hour dispatch delays for medium/heavy-duty vehicles
Duration: 55 days to credit resolution; multiple recurrences
6. Ground for Termination (Section 14.2 – Termination Without Liability)
All the above qualify as material breaches. None were remedied within 30 business days.
Conclusion & Recommendation
Given the prolonged downtimes, lack of accountability, and repeated failures across hardware, installation, support, and data services, we cannot recommend Verizon Connect. Prospective customers should exercise caution and verify that service level commitments will be honored before engagement. Review collected by and hosted on G2.com.
it is a workable system moderately priced Review collected by and hosted on G2.com.
their billing department is a joke; never get invoices, service threatened to be disconnected due to non-payment, so where are our invoices? that is the billing department and yeah they aren't very good - so how can you cut the service if you haven't billed me? you just have to pay - without knowing what your invoicing me? Review collected by and hosted on G2.com.
There really is nothing. The website looks nice but not functional. Review collected by and hosted on G2.com.
Both powered and none powered tackers are riddled with problems. I have about 100 plus trackers and its a constant battle with verizon to actually get equipment that works. The website half the time is delayed by 30 minutes. Expect to be on the phone for atleast an hour with customer service if something goes wrong. The make a new contract everytime you order more equipment, so if your continue to expand there is no way out. They will keep assets on your account even after you have asked them to remove the asset because of a mistake on verizion's end. Trust me save your companies logistics and do not use Verizon Connect, there are plent more options that will use verizion service but are much better. Review collected by and hosted on G2.com.
Verizon is as good as its next acquisition. Some past features were towing and roadside assistance. most competitors have retracted features like that. Review collected by and hosted on G2.com.
Sometimes it was difficult to get in touch with Verizon customer support. ti was more than the company could handle. Review collected by and hosted on G2.com.
Keeps track of the vehicles for speed, distance traveled and time in vehicle Review collected by and hosted on G2.com.
You are paying for a service and are unable to contact the customer service manager, and he never returns our calls. Review collected by and hosted on G2.com.
The tracking feature, vehicle alerts, statistics, and dash cams work well. Review collected by and hosted on G2.com.
The customer service and insane binding contracts are absolutely HORRENDOUS and does not in a million years justify the products which worked fairly well.
I've attempted to cancel my service and contract due to closing my business and I've been waiting for a YEAR with countless hours on the phone being given the run around about closing my account. They are not helpful, lie, don't know what they're talking about, and don't care about you as a customer. I will NEVER again use Verizon for any business services for the rest of my life and in any future lifetimes should they still be around. Review collected by and hosted on G2.com.
I like the detailed reporting features, analytics, etc. The product has a strong brand behind it. Review collected by and hosted on G2.com.
The cost of Verizon Connect is higher than local vendors. Review collected by and hosted on G2.com.
Nothing, there is not one positive thing I can say about Verizon Connect. The small company we used for our fleet gps's were bought out by Verizon and we were more or less just stuck with them. Review collected by and hosted on G2.com.
1. EVERYTHING IS COMPLICATED AND A PROCESS
2. Installers installed the unit wrong, clipped a wire and caused a whole bunch of issues on my brand new HINO, would NOT cover the repair costs
3. takes minimum 3 months to get a responce from the sales rep to add a new vehcile GPS
4. we were SCAMMED into these cameras which are literally usless, when I tired to cancel them and send them back they told me it would be $5000 to break the contract
5. the whole process of trying to add a new unti is a disgrace, complicated, and no one speaks understandable english
6. upper management DOES NOT care
7. units stall, get stuck somewhere, are not updating with real time- really what is the point of a gps for a business if it does not work in real time
if your stuck between two companies and verizon is an option, go with the other guy Review collected by and hosted on G2.com.
Verizon Connect is the worst company I have ever had to work with. We haven't been able to access the account since they purchased the previous GPS company. There is nothing positive about Verizon running this business. The service does not exist. I can't access the service, I can't cancel the service, Review collected by and hosted on G2.com.
Terrible Service. We have been trying to cancel the service that we haven't been able to use for over 2 years. They won't respond until the contract cancelation period has passed, and then respond with a $3,000 early cancelation fee. Won't tell us when the contract renewal dates are. Better off Burning money to stay warm Review collected by and hosted on G2.com.
