Sprinklr Service Pricing Overview

Sprinklr Service has 3 pricing editions. A free trial of Sprinklr Service is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Name	Price	Features
Custom CCaaS Solution (Enterprise)	Contact Us1 Seat/Per month (billed annually)	Best suited for larger teams looking to ace customer service. Get a quote customized to your requirements. Access to 30+ social and digital channels Unified contact center operations Premium contact center intelligence Premium Conversational AI and chatbots Workforce and quality management Community Access to premium product implementation and onboarding Access to professional digital transformation services Access to premium training resources Access to the Sprinklr Knowledge Base and Community Omnichannel customer service with guaranteed SLAs Dedicated customer success manager Show More
Self-Serve Customer Service Solution (Monthly)	$249.001 Seat Per Month	Monthly billing via credit card only. Best suited for growing teams looking to enhance their customer service. 15+ channels including email, voice, social media, review sites Omnichannel inbox Ticket forms and views AI chatbots Knowledge base Ticketing and skill-based routing automation Guided paths Canned responses and quick actions SLA and business hours Apps and integrations APIs and webhooks 5+ curated reports Persona-specific dashboards Show More
Self-Serve Customer Service Solution (Annual)	$199.001 Seat/Per month (billed annually)	Monthly billing via credit card only. Best suited for growing teams looking to enhance their customer service. Omnichannel inbox Ticket forms and views AI chatbots Knowledge base Ticketing and skill-based routing automation Guided paths Canned responses and quick actions SLA and business hours Apps and integrations APIs and webhooks 5+ curated reports Persona-specific dashboards 15+ channels including email, voice, social media, review sites Show More

Sprinklr Service pricing & plans

Free Trial is available

Pricing information for Sprinklr Service is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Sprinklr Service must be conducted with the seller.

Pricing information was last updated on October 10, 2024

Questions about pricing?

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Sprinklr Service Categories on G2

Conversation Intelligence

Live Chat

Help Desk

Customer Self-Service

Chatbots

Social Customer Service

Digital Customer Service Platforms

Auto Dialer

Contact Center

Conversation Intelligence

Live Chat

Help Desk

Customer Self-Service

Chatbots

Social Customer Service

Digital Customer Service Platforms

Auto Dialer

Contact Center

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Compare Sprinklr Service ratings to similar products

Sprinklr Service Pricing Reviews

Dhawani S.

ORM Executive

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

Rating Updated (3/13/2025)

Original 9/11/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"SPRINKLER, Goes beyond the stars!!"

What do you like best about Sprinklr Service?

Sprinkler helps my business with better productivity. It has the best dynamic features which makes the work easier and effective. Loved the uniqueness of the tool. The tool has multiple features that make our job convenient. Review collected by and hosted on G2.com.

What do you dislike about Sprinklr Service?

There is no vivid disappointment in the Sprinkler tool. But at the same time, it is quite expensive. Not every business can afford its cost. This tool can benefit many companies if the cost is deducted. Review collected by and hosted on G2.com.

What problems is Sprinklr Service solving and how is that benefiting you?

Sprinkler tool has multiple benefits. This tool helps us to work smoothly without creating a mess between all the teams. The work gets divided according to all the needs between the tiers. It has an amazing feature called 'Intuition Bucket', which helps us a lot. We track the business hours of all our employees with the support of this tool. There are different auxs, which help to complete every task without any hassles. We can also track all the activity of the employees with the help of this amazing tool. It has the best feature ''Dark mode'' which does not put a strain on eyes.To sum up, it has all the amazing features which is quite impressive. Review collected by and hosted on G2.com.

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Samir S.

Co-Founder

Enterprise(> 1000 emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite

Incentivized Review

Rating Updated (6/20/2024)

Original 12/20/2022

"Managing enterprise social use cases with unique customizations with scalability with Sprinklr"

What do you like best about Sprinklr Service?

I think the flexibility to integrate into all social channels but also adapt to the enterprise need via custom integrations for our workflow through Sprinklr has helped us scale globally. Review collected by and hosted on G2.com.

What do you dislike about Sprinklr Service?

I think the cost per license can be decreased if Sprinklr makes a leaner version of the care license without the entire bells and whistles would be helpful. Review collected by and hosted on G2.com.

What problems is Sprinklr Service solving and how is that benefiting you?

The problem of scaling to several markets quickly is being solved through Sprinklr, and from our perspective, if the baseline rules are set once, you can deploy anywhere. It helps save time and money. Review collected by and hosted on G2.com.

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