304 SmartDraw Reviews
SmartDraw has a lot of templates and is easy to use, plus there are a lot of training videos so new users can get started quickly. It can be run standalone or embedded as an App in Teams, and can be configured to use Microsoft 365 online storage space to hold documents. We have a site license and it was very easy to set up single sign on using SAML. Review collected by and hosted on G2.com.
We migrated most people onto SmartDraw, but there are some advanced features in Visio that SmartDraw doesn't have yet - one of our electrical design engineers tried to make SmartDraw work for him but felt it couldn't handle his circuit diagrams. Review collected by and hosted on G2.com.
Extremely easy to use and deploy out to users. It takes no time to get people up and running with their flows. When we switched we were up and running so fast.
It's extremely fast to map out ideas or processes. Customer support is always really great and responsive. Review collected by and hosted on G2.com.
Sometimes the automation needs to be manually manipulated to get what you are really after or to correct it once you remove parts. Review collected by and hosted on G2.com.
Different types are available when downloading a project. And the quality, precession of the image is mind blowing. Review collected by and hosted on G2.com.
1)Accessing SmartDraw from a mibile device needs improvement. The project rarely opens up and mostly gives a server timeout error message which forces to close the tab.
2)The interface when opened from a mobile device is restricted due to the menu bar taking most of the screen space.
3) A better option to resize the whole project would be easier.
4) The layout options are limited and should havr been more varieties to try on. If not the layout, at least fixtures or modern day to day amenities, cars, public facilities. Airport etc Review collected by and hosted on G2.com.
Ability to immediately have a starting point, a visual tool to use when beginning a new visualization. It is wide-ranging, with tools to create flow charts, org charts, floor plans, and other visual business tools. Review collected by and hosted on G2.com.
At times, some of the formatting tools (lines, typeface options) can take a bit of time to register and "fit" into the visual format. We always get there, but getting there faster would be great. Review collected by and hosted on G2.com.
There is a lot to like about SmartDraw, but I suppose what I like the best is the customer service. From the first interaction with sales through our 2nd year with the CSM, they have always been open, honest, and available when we need assistance. SmartDraw has also generously offered training sessions to increase adoption and answer technical questions to improve utilization across my company. Review collected by and hosted on G2.com.
I wouldn't say this dislike is unique to SmartDraw, but being a web-based tool can sometimes be limiting compared to native desktop versions of design and charting software. That said, for what we use it for, this does not pose a problem. Review collected by and hosted on G2.com.
The ease of use. It was not difficult in the least to jump right in the the software and produce the drawings I was looking to make. Review collected by and hosted on G2.com.
There are some quirks that I am sure will be worked out. these are only IT issues and do not affect the overall performance. some of the issues could be User issues as well. i am still learning all of the "tricks" of the software. Review collected by and hosted on G2.com.
As part of my work role, I need to be able to depict accuate timelines of a series of events in an easy to read, diagramatic format, and SmartDraw includes that capability. The program is quite fun and eay to use, and allows for a consistently professional end-product to be created. Initially, being new to SD. I experienced several hinderances, but thanks to the patience and knowlede of a most wonderful customer support person, Ms. Vanessa Solis, I was professionally guided through the issues I was experiencing (not Smart Draw issues, but end-user issues), and now I am able to use SD with even more ease and proficiency - thanks indeed to Ms. Solis. It seems to me that Ms. Solis went above and beyond to assist me. She made a tiny video one day, and another day, she even set up a ZOOM tutorial event with me so that all of my issues could be addressed. I am very grateful to her for her kindness, patience and professionalism. SD is very fortunate to have a customer service rep of her caliber. Thank you! Review collected by and hosted on G2.com.
I have only used one of the many diagram formats within SD, so I do not have a lot of experience to be able to answer this very thoroughly. Iniatially, I had several aspects that I was not enjoying about SD, but after being coached by Ms. Vanessa Solis as to the correct way to utilize the various features within SD, I no longer have any dislikes. Thank you. Review collected by and hosted on G2.com.
SmartDraw is very easy and intuitive to use. We were using Lucid Charts and SmartDraw is a great improvement over that product. The sales and support are awesome. I would highly recommend. Review collected by and hosted on G2.com.
Some of the file saving options are a bit quirky but still manageable once you figure it out. Just took some getting used to. Review collected by and hosted on G2.com.
Nothing. I dislike it so much I took the time to log into G2 and write this review. Review collected by and hosted on G2.com.
The UI is absolutely horrendous. It is not easy to build org or flow charts at all. It's about as clunky as it gets and nothing makes sense - that's after using it for 4 years. Review collected by and hosted on G2.com.
I love that SmartDraw has a variety of options for floorplans, layouts, etc. Review collected by and hosted on G2.com.
LMS integration could be easier. I work in career ed. Assigning, collecting, and printing were a pain. Review collected by and hosted on G2.com.
