Signifyd Reviews & Product Details - Page 2

Signifyd Overview

What is Signifyd?

Signifyd is a commerce protection provider that addresses fraud and abuse challenges at key conversion points across the ecommerce shopper journey from account creation to checkout to return request. We help merchants decide when it is appropriate for a shopper to take a certain action – like creating an account, completing a transaction, or requesting a refund. We can do so accurately because we have seen 98% of shoppers previously across the thousands of ecommerce storefronts we protect. Signifyd customers typically see a lift of 5 - 9% in revenue by letting more good shoppers through. We are so confident in our decisions that we back order approvals with a guarantee, which gives our merchants the confidence to automate fulfillment knowing that if a chargeback does occur, we will reimburse them 100%.

Signifyd Details
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Product Description

With identity and intent intelligence from the world’s largest network of online retailers, Signifyd’s Commerce Protection Platform instantly recognizes the ‘who’ behind every transaction. Every approved order is backed by a 100 percent financial guarantee against fraud and abuse, so merchants can automate payments at scale, streamline customer experiences and grow fearlessly.

How do you position yourself against your competitors?

“The adoption of Signifyd’s guaranteed fraud protection solutions by the next-generation of digital native retailers, as well as the traditional brick and mortar retailers, is a clear testament to the capabilities, versatility and modularity of Signifyd’s solutions. Signifyd’s competitors are mainly focused on loss-prevention, as opposed to customer experience enhancements.” - Frost & Sullivan


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Signifyd

Description

Signifyd provides an end-to-end Commerce Protection Platform that leverages its Commerce Network to maximize conversion, automate customer experience and eliminate fraud and consumer abuse risk for retailers. Its solutions provide the transparency and control that brands need to succeed in the rapidly changing world of commerce. Signifyd, which is the leading provider of payment security and fraud prevention for the Top 1000 Retailers for
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4, is headquartered in San Jose, CA, with locations in Seattle, Denver, New York, Mexico City, São Paulo, Belfast and London.

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Recent Signifyd Reviews

ZJ
Zasan J.Small-Business (50 or fewer emp.)
4.0 out of 5
"Good fraud prevention product with easy-to-use features"
I like its comprehensiveness and incredibly powerful features, such as fraud detection, improved acceptance rates, and incredibly friendly customer...
Anna K.
AK
Anna K.Small-Business (50 or fewer emp.)
4.5 out of 5
"Now orders get protected automatically and I love it"
Signifyd’s help with payment disputes is very valuable to us. When customers claim they didn't receive their items, Signifyd resolves the issue, re...
AF
Abdul F.Mid-Market (51-1000 emp.)
4.5 out of 5
"Automatic fraud protection saves us tons of time everyday"
We enjoy Signyfyd’s automatic fraud alert system which identifies suspicious orders before we go ahead to process them. Connecting Signifyd with ou...

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

8 months

Average Discount

10%

Perceived Cost

$$$$$
View More Pricing Information

Signifyd Media

Signifyd Demo - Order Review in Agent Console
Agent Console is used by risk agents to drill into the ‘why’ behind each order decision. Agent Console surfaces variables used to inform order decisions made by Signifyd’s machine-learning model, as well as indicators into which variables weighed most heavily into those decisions – both positive ...
Signifyd Demo - On-Demand Reports in Insights Reporting
Insights Reporting provides the macro-data necessary to benchmark business metrics against industry averages and track performance overtime. On-demand reports can be leveraged to quickly assess business drivers, fraud protection outcomes, and emerging fraud and abuse trends.
Signifyd Demo - Order Investigation in Power Search
Power Search allows merchants to review transactions across their order history using a wide timeframe, thereby uncovering patterns between orders indicative of risky or fraudulent activity.
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322 Signifyd Reviews

4.6 out of 5
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322 Signifyd Reviews
4.6 out of 5
322 Signifyd Reviews
4.6 out of 5

Signifyd Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
HD
Fraud Analyst
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about Signifyd?

The benefits Signifyd provides to me include detecting and preventing fraudulent activities. The real-time machine learning system successfully detects transactions to stop errors which satisfy customers. Our dispute resolution system operates at high speed through our chargeback management system which allows us to function more efficiently. The reporting tools and analytics provide essential decision-making insights to us through a direct connexion with our e-commerce system. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

System configuration requires a significant amount of work to finish. A system's successful implementation requires staff knowledge in transaction patterns as well as technical expertise. The high price structure of ERP prevents small companies from implementing it successfully. The learning process for beginners becomes smoother when they realise the system provides more advantages than initial challenges. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Our company operates fraud detection more efficiently by using Signifyd. The excessive number of false fraud alerts led our business to lose potential customer sales which made those customers unhappy. The system stops unauthorised transactions while maintaining legitimate orders. Signifyd enables our team to process marked transactions automatically which previously needed extensive manual reviews. Our team can concentrate on vital responsibilities because of this system to generate increased profits and satisfied customers. Review collected by and hosted on G2.com.

FM
Ecommerce Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

I like Signifyd, my experience is good, and it avoids charge back issues. Furthermore, once implemented, everything was easy and it has saved us time. Its well designed, with an attractive user interface, and its remains committed to its mission, especially in fraud prevention. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Nothing to criticize about Signifyd because it has proven to deliver what it promises. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

It doesn't save much time, but overall its been a great tool for solving problems in fraud prevention and avoiding chargeback processes, and its really been a great help. So far, its working well. Review collected by and hosted on G2.com.

AK
Fraud Analyst
Wholesale
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

The system protects from fraud based on its machine learning abilities which stops suspicious transactions right after they occur. Our e-commerce system now detects and blocks most fraudulent transactions which lowers both chargeback rates and incorrect detection alerts. The system automatically approves proper orders without employee verification. Our system creates matchless analytics which shows us fraud behavior before it becomes a serious problem. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Users require a better dashboard design that makes movement through the system simple. The staff takes too long to respond to customer support needs because their response times vary. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Our team spent many hours doing manual fraud work that led us to miss fraudulent orders and flag innocent customers. Modern technology helps us avoid errors in our system to deliver better service and cut expenses at the same time. Our fraud detection system provides specific numbers that help us find better ways to stop fraudulent actions. Review collected by and hosted on G2.com.

SK
Support Supervisor
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

I like that it offers a good system that helps detect fraud and provides peace of mind, so with Signifyd we take on large expenses and it gives us confidence. I like the ease of setup and that fraud control is almost immediate, which allows me to quickly redirect all the information. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Sometimes there are some false positives which is annoying because it detects email problems looking suspicious. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

It solved many problems since we previously received multiple fraudulent orders and everything changed since we implemented Signifyd and we immediately noticed improvements in our orders and saved a lot of time and money. Review collected by and hosted on G2.com.

LM
Online Sales
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

I like its ease of use, and its great because we process new customer orders more securely, significantly reducing the stress of processing high-value orders. I also like the user interface and how smooth, secure, and fraud-free everything works. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Its been great, I just had a few issues with potential clients but everything was resolved. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Since implementation, weve greatly improved the way we process payments with different clients and, in general, the fraud detection process. Its incredible and has transformed the way we work for the better. Review collected by and hosted on G2.com.

XL
Relationship Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

I love Signfyd because its essential for chargebacks and gives us good protection. I like its efficiency and that weve had smooth testing. I also like that it seems secure and provides a lot of confidence, and that there are no more chargebacks. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

My only complaint would be customer service, they are not good at responding in a timely manner. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Everything is getting better, with increased order confidence and no more chargebacks, and order processing is working like a charm. Review collected by and hosted on G2.com.

HK
Marketing Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about Signifyd?

I’ve had a great experience using Signifyd for our online store. It helps us to detect unusual activity without blocking real customer. The best part it is easy to setup and quickly start approving orders more safely. it works silently in the background without being notified any customer. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Little bit complicated to learn first, Even I took so much time to understand the all features. Looking for more customization in reports that would be helpful for our marketing efforts. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

It doesn’t affect on our good customer shopping experience and works silently without any lose sales. Saves a lot of time in checking manually suspicious activity and beneficial for time space for building our marketing strategy. Review collected by and hosted on G2.com.

KK
Ecommerce Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

At first, I really liked how easy it was to implemented it and how easy it was to issue the refund immediately after the first chargeback. It was incredibly easy and, overall, it gives a lot of confidence to new customers when processing their orders. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

The support solves our problems because we had certain problems with the application before. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

I love Signifyd because it greatly reduces stress, especially when managing high-value orders, by proventing fraud with its fraud detection features, which is beneficial for all of us. Review collected by and hosted on G2.com.

SS
Customer Care Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

Easy to use and understand, and sicne it was implemented I found it to be a good tool with good customization and is great for peace of mind. I also loved being able to review potential fraudulent orders and avoid the chargeback process. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

I had some setback with potential clients but everything changed over time. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

It works very well due to uss good control of panel and consoles and we have less stress and we are safer due to fraud detection protecting us and it works well for us in our business in fulfilling orders and everything is on the right track. Review collected by and hosted on G2.com.

FA
Customer success executive
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

Modern features and tools to help online business to put a stop to fraud order activity and protecting legitimate customer from problem that fraudster can implicate to ecommerce purchasing system. Simple dashboard design for admin to switch between tools or using several tools at the same time help to make maintainance work effective. Payment verification for all payment method, especially for credit and debit card, which constantly abused by fraudster using stolen card has helped to reduce the issues and only legitimate card is now able to proceed to the payment confirmation pipeline. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Need a more intuitive incident report details about fraud activity and declined payment, so we can block the same characteristic activity permenantly. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Excellent tools for fraud prevention especially tools for transaction scoring that rating transaction risk, fraud markers to monitor certain customer profile closely when they return, and real-time monitoring to instantly taking prevention if the system detect any suspicious activity. All this tools is automated and freeing admin work from manual task to analyzing fraud problem in ecommerce store. Review collected by and hosted on G2.com.