respond.io Pros and Cons

Respond.io is a cornerstone of what we use to get around to client queries. Recently with my permissions to optimize work flows, usage of life cycles and ability to use closing notes, we have Spearheaded how we as a company track our clients and gather useful information that both improves the lives of our clients and company alike Review collected by and hosted on G2.com.

There are a lot of things to like about respond and now it even has a dark mode. The only feature that could still use work is filtering out certain chats. As to filter a chat you would need to manually add filter a filter and before heading back to what you were doing it prompts you for "are you sure you want to remove filter". It is not a bad feature, but just causes a bit of friction. Good product all in all Review collected by and hosted on G2.com.

Respond.io makes it easy to manage all our customer conversations from WhatsApp, Messenger, TikTok, Email and more in one place. We love the ability to create multiple workspaces for different departments and teams, keeping everything organized. It also lets us segment customers based on their lifecycle, helping us tailor our communication. The best part is the detailed reporting—it's easy to track staff performance and customer progress. Plus, the custom workflow builder is powerful for automating tasks and improving team efficiency. Review collected by and hosted on G2.com.

From my experience, the platform is a bit costly, especially for growing businesses like ours. The MAC (Monthly Active Customer) limit tied to the pricing plans can be restrictive as our customer base expands. Also, one major hassle is with WhatsApp calls—we can’t call customers directly. We have to request permission first, and only then we can make the call, which adds an extra step and slows down the process. Review collected by and hosted on G2.com.

Respond.io has been a fantastic addition to our business. What I love most is how it connects all our communication channels—WhatsApp, Facebook, Instagram, and more—into one centralized platform. This has made managing customer conversations so much easier and more efficient for our team.

Their customer support is excellent—quick, friendly, and always helpful. You really feel like they care about your success. And the features? Superb! From automation to routing and integrations, I’m genuinely impressed with what respond.io offers. It’s packed with smart tools that save time and boost productivity. Review collected by and hosted on G2.com.

The only downside I’ve experienced is the higher price for MACs (Monthly Active Contacts), which could be more budget-friendly, especially for growing businesses. But overall, the value we get far outweighs that minor drawback. Review collected by and hosted on G2.com.

At Europamundo, the diversity of our travelers is our greatest wealth. With more than 142,000 annual passengers from 86 countries across 5 continents, mainly from Latin America, Spain, and Portugal, and travelers from diverse markets such as India, Thailand, the Philippines, Malaysia, the United States, Jordan, Australia, China, Japan, and Taiwan.

Managing communication with this global community through WhatsApp, Line, WeChat, and Webchat, in 4 different languages—Japanese, Spanish, English, and Portuguese—was unthinkable without a tool like Respond.io. We are not an agency that sells directly through these channels, but to provide exceptional support, efficiency is key.

Respond.io allows us to assign each conversation to the appropriate language team, ensuring smooth and personalized communication. The workflows defined by product and channel help us respond swiftly to the specific inquiries of each traveler. And the unification of multiple channels into a single platform has eliminated chaos and optimized our team's time.

Thanks to Respond.io, we can offer quality service to our thousands of travelers, no matter where they come from or in what language they contact us. It is an essential tool for any agency with a significant volume of international passengers. Review collected by and hosted on G2.com.

You cannot assign the same person to multiple teams. Review collected by and hosted on G2.com.

Respond.io has made our customer interactions so much easier and convenient. If you aren't able to get to a client immediately, don't worry! Just set up your Respond.io automatic reply robot and it'll do all the talking for you. The customer support is great and very effecient. It is such an easy platform to use and integrate into our workflow system. We use Respond.io and its number of features daily. If you haven't tried it yet, you DEFINITELY should. Review collected by and hosted on G2.com.

You have to update the products on the system quite often beacuse the robot gets them confused after a while. Review collected by and hosted on G2.com.

Multichannel customer service platform. Keep all the contact points highly organized and provide excellent customer service.

You can have, for example, 50 email boxes connected and answer emails from one location while at the same time having all your Facebook pages connected too.

Great AI features also to speed up responding to customers.

Respond.io team is itself providing a great and fast customer service if need arises. Even though their platform is solid with good documentation so rarely any issues arise. Review collected by and hosted on G2.com.

I wish they would include more workspaces for different brands. Review collected by and hosted on G2.com.

The wide availability of networks that can be managed, the simplicity of incorporating some of them, they have a good number of functions, and their Workflow assembly system is quite comprehensive. At the same time, its AI capabilities are quite scalable. Its reporting system is extremely detailed. Review collected by and hosted on G2.com.

The option for users to be in different groups is missing (For example, a user who speaks Spanish and English cannot be in both groups, they must be assigned to one of them). Review collected by and hosted on G2.com.

We have benefitted significantly by using respond.io for lifecycle marketing, mainly with Whatsapp, great workflow system to trigger broadcasts and templated comms with customers. Review collected by and hosted on G2.com.

Does not have VoIP capabilities in UAE yet, and also limited with third party platform integrations, its mostly via zapier, which is not too bad but having a wider range of partnerships would be great Review collected by and hosted on G2.com.

The thing about respond is that you can gather leads from different channels and divide them into different lifecycles to help you track your sales, rewarm your leads ... know what's working and what's not. Review collected by and hosted on G2.com.

Sometimes when I want to search for a lead using his phone number, it doesn't work, I need to search by his name the way it's written in Instagram or Facebook for exemple. Review collected by and hosted on G2.com.

all the options are good to use for the business, it has made our communication better with clients and effective

I like

Auto assign Leads is the best feature

as an owner now i am able to see my team's communication with clients

The Manager was assigned to us Khausalya who taught us respond.io was very active and responsive Review collected by and hosted on G2.com.

nothing bad really, it's bad until you don't learn it, after learning and understanding i'ts good Review collected by and hosted on G2.com.