46 Recharge Subscriptions Reviews
Recharge Subscriptions has been an intricate part of our Shopify store and business. This app allows us to do everything and anything we need to manage subscription orders while providing the customer with the best experience possible. Recharge does a great job of putting subscription management in the customer's hands with tools like Recharge SMS to reduce churn. We have been very pleased with their capability to consistently optimize features and ensure integrations work with other key technology partners. I use their analytics frequently and their reporting platform is seamless. I could not be happier with Recharge and would highly recommend it for offering your customers the best subscription experience. Review collected by and hosted on G2.com.
Our customers occasionally get confused about the customer portal but we typically find it to be a user error. Review collected by and hosted on G2.com.
After extensive research, I settled on Recharge for several reasons. They have a dedicated integrations team that took care of end-to-end customizations that I wanted for my sub-business. Their customer support team was responsive within hours. The second biggest reason was the UI for both my backend and my customers. They have managed incredible features to allow for multiple platform integration, deep analytics, upsell and customer portal capabilities, and support. Review collected by and hosted on G2.com.
There aren't many I can think of. If I had to be nit-picky and choose one thing that comes to mind, it would be the release of new features on Bigcommerce tends to come many months after Shopify. Review collected by and hosted on G2.com.
You can see all the customer information in one place and make changes in the easier way possible. Review collected by and hosted on G2.com.
That not all the companies are using this amazing app Review collected by and hosted on G2.com.
It does well what it needs to do. It lets customers know when orders will go through, etc. I like that customers can go in and edit their subscriptions themselves. Customer service was quick and helpful. Review collected by and hosted on G2.com.
Price is a bit on the high side for a tool that does mainly one thing, especially when already having to pay for every other service. Complex UI in backend for creating orders that dont have a card attached to them. Sometimes glitches on browsers when trying to access the backend through shopify. Review collected by and hosted on G2.com.
It does an excellent job at managing the subscription relationship with the customer through the customer portal and the ability to create accounts at checkout. It also does an excellent job of allowing the customer and the company to customize the subscription relationship to fit best. Also, the customer service UI is pretty intuitive. Review collected by and hosted on G2.com.
There are a few restrictions generally imposed on Recharge by Shopify. First, you aren't allowed to use any alternative payment processor from Shopify Payments if you collect recurring revenue. Additionally, it forces the use of Shopify Checkout, which can be limiting to some companies. Lastly, to have a subscription product in the actual checkout and not as an upsell/down-sell post-purchase, you need to use the cart functionality. You aren't able to go directly to checkout from a buy button on the landing page. Review collected by and hosted on G2.com.
Strong app integrations across the Shopify Plus ecosystem make Recharge a leading choice in subscription software. Additionally, Recharge SMS is a top feature our customers love. Review collected by and hosted on G2.com.
The legacy Recharge checkout creates duplication and less consistent customer experience. However with the transition to unified Shopify Checkout, most of these issues will be resolved. Review collected by and hosted on G2.com.
They have an incredible support system. I can always contact them via Slack or email and they respond very quickly and are always helpful. Review collected by and hosted on G2.com.
I don't like that it's a separate checkout from our regular Shopify store. Review collected by and hosted on G2.com.
It allows Shopify businesses to charge users in a recurring manner. Review collected by and hosted on G2.com.
Where do I start? Support is slow and if you get a reply, they are not accommodating - they don't care about your problems. They offer minimal checkout customization. They are super slow migrating. We've tried everything (threatened to take business elsewhere, etc etc) and they really don't care. Not to mention their tracking beyond iOS 14 is beyond subpar. You can read the blog posts online about how Recharge has yet to add accommodations for Conversions API. Lastly, their abandon cart is broken. On any other checkout, if you enter your email, then it's saved. Instead, you have to progress to page 2 of checkout then leave to be considered an abandon cart. Meaning if you abandon on the first page of checkout, it doesn't count. Unbelievable. Review collected by and hosted on G2.com.
I like how easy management is for admin. Review collected by and hosted on G2.com.
Recharge is not a good management system for our customers. It makes too many mistakes. It does not support the number of users that we have. Review collected by and hosted on G2.com.
The customer is able to keep track of orders, tracking, payments all by creating an account. Review collected by and hosted on G2.com.
Reading the order history can be a little confusing to some. Review collected by and hosted on G2.com.
