122 PestPac by WorkWave Reviews
I like the user-friendly experience of PestPac. I enjoy utilzing many of the features for learning the system, such as "Help for this Page." Review collected by and hosted on G2.com.
I dislike the recent changes made without notice of what is happening in real-time. Fields have changed positioning, formatting, color and functionality. Reports have moved without notification of change, such as the Appointment List. I dislike that PestPac logs me out constantly admist workflows. Review collected by and hosted on G2.com.
Pest Pac is always growing to get better. I have been using Pest Pac since 2003 and have seen it grown into what it is today. Very ease to use and the Customer Service is always very helpful and pleasant to deal within. I normally get an answer within 24 to 48 hours. We use Pest Pac each day and working to add more features. We have just started using the Bundle and it is great, also looking forward to working in Sales Center after the first of the year. Review collected by and hosted on G2.com.
At the moment the only downfall I see is the new password restrictions. 16 digits is too many. I would like to see it changed back to 8 to 12 digits as a password. Review collected by and hosted on G2.com.
I love the ease that helps me commincate with my customers about their account I am able to explain 99 percent of everything to my customers witht he Guidance from PESTPAC. I get great customer support. I am able to use everything in pest pac every single time with ease such as when needing accomedations with billing, or cancellations, or tasking to get a task done. I use pest pac 5 days a week for 8 hours a day. this makes my job so much better to do! Review collected by and hosted on G2.com.
I think I dislike not one thing about pestpac! Review collected by and hosted on G2.com.
I feel that PestPac is pretty user friendly and easy to navigate even for someone with not a lot of experience. Review collected by and hosted on G2.com.
The issues with billing and time it takes to have issues resolved. Review collected by and hosted on G2.com.
As an Operations Manager, I need to be able to look at my team and their status at anytime of the day. The pestpac calendar is dependable and very easy to work with. Its editable and i have yet to see a software have a better calendar than Pestpac. Also, the mobile app is very dependable. Review collected by and hosted on G2.com.
I feel like the there could be a better forms module or help from workwave in creating customer forms. Better templates that allow it to be used by smaller companies who dont have subject matter experts in form creation. Review collected by and hosted on G2.com.
What I find most helpful is being able to see everything now, before the font was in bad colors and small text hard to read, it is more user friendly now. Review collected by and hosted on G2.com.
What I dislike the most about pestpac is that it sometimes does not credit the invoice you are trying to credit it but it makes an additional invoice and puts the balance as a credit. Review collected by and hosted on G2.com.
- quick and easy to use, allowing automatic reports right after service to customer. Data and trend analysys for charts and our audit and quarterly reports. Adding as many pictures as needed when creating reccos (conditions) for client to follow up. Review collected by and hosted on G2.com.
Open recomendations or conditions' pictures are not automatically included each service following a condition creation. We need to remeber to select the circle of the attachment to resend it. Review collected by and hosted on G2.com.
I like everything about it. I dont have anything negative to say. Review collected by and hosted on G2.com.
that it slows down and the delay really slows down the progress. Review collected by and hosted on G2.com.
Workwave/Patpac is very easy to use and manage accounts and customer information. Review collected by and hosted on G2.com.
Sometimes files don't upload the first try. Review collected by and hosted on G2.com.
Overall it is the most complete software for all phases of the pest management industry. From routing residential routes to maintaining detailed records for food processing plants. Review collected by and hosted on G2.com.
My biggest complaint with Pestpac is the CRM aspect of it. It's extremely frustrating to have to copy and paste email messages to customers accounts. Review collected by and hosted on G2.com.
