Top 10 Medallia Agent Connect Alternatives & Competitors

Top 10 Alternatives to Medallia Agent Connect Recently Reviewed By G2 Community

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#1

Playvox Quality Management
By Playvox
(1,157)4.8 out of 5
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.
Categories in common with Medallia Agent Connect:
• Contact Center Quality Assurance
Reviewers say compared to Medallia Agent Connect, Playvox Quality Management is:
Better at meeting requirements
Easier to set up
Better at support
See all Playvox Quality Management reviews
#2

Qualtrics Customer Experience
By Qualtrics
(735)4.3 out of 5
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
Categories in common with Medallia Agent Connect:
• Feedback Analytics
• Contact Center Quality Assurance
Get a quote
Reviewers say compared to Medallia Agent Connect, Qualtrics Customer Experience is:
Slower to reach roi
More expensive
See all Qualtrics Customer Experience reviews
#3

MaestroQA
By MaestroQA
(320)4.8 out of 5
MaestroQA is software for customer service quality assurance that helps teams ensure great service experiences.
Categories in common with Medallia Agent Connect:
• Contact Center Quality Assurance
Get a quote
Reviewers say compared to Medallia Agent Connect, MaestroQA is:
Slower to reach roi
More expensive
Better at support
See all MaestroQA reviews
#4

Birdeye
By Birdeye
(3,268)4.7 out of 5
Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
Categories in common with Medallia Agent Connect:
• Feedback Analytics
Try for free
Reviewers say compared to Medallia Agent Connect, Birdeye is:
More expensive
Better at meeting requirements
Easier to admin
See all Birdeye reviews
#5

Talkdesk
By Talkdesk
(2,418)4.4 out of 5
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
Categories in common with Medallia Agent Connect:
• Contact Center Quality Assurance
Get a quote
Reviewers say compared to Medallia Agent Connect, Talkdesk is:
Slower to reach roi
More expensive
See all Talkdesk reviews
#6

Zendesk QA
By Zendesk
(202)4.7 out of 5
Zendesk QA (formerly Klaus) is a quality assurance solution that helps companies solidify customer relationships through excellent CX.
Categories in common with Medallia Agent Connect:
• Contact Center Quality Assurance
Reviewers say compared to Medallia Agent Connect, Zendesk QA is:
Easier to admin
Better at support
Easier to do business with
See all Zendesk QA reviews
#7

NiCE CXone Mpower
By NiCE
(1,718)4.3 out of 5
NiCE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
Categories in common with Medallia Agent Connect:
• Contact Center Quality Assurance
Try for free
Reviewers say compared to Medallia Agent Connect, NiCE CXone Mpower is:
Slower to reach roi
See all NiCE CXone Mpower reviews
#8

Genesys Cloud CX
By Genesys
(1,417)4.3 out of 5
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Categories in common with Medallia Agent Connect:
• Contact Center Quality Assurance
Get a quote
Reviewers say compared to Medallia Agent Connect, Genesys Cloud CX is:
Slower to reach roi
More expensive
See all Genesys Cloud CX reviews
#9

Scorebuddy
By Scorebuddy
(697)4.5 out of 5
Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.
Categories in common with Medallia Agent Connect:
• Contact Center Quality Assurance
Try for free
Reviewers say compared to Medallia Agent Connect, Scorebuddy is:
More expensive
See all Scorebuddy reviews
#10

SurveyMonkey
By SurveyMonkey
(23,023)4.4 out of 5
SurveyMonkey is a leading survey and feedback management solution, trusted by millions of users across more than 300,000 organizations around the world. SurveyMonkey and its AI-powered tools empower organizations of all sizes to deliver world-class experiences for their employees, customers, and stakeholders.
Categories in common with Medallia Agent Connect:
• Feedback Analytics
Get a quote
See all SurveyMonkey reviews

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

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