306 CosmoLex Reviews
I love the fast and helpful customer service, there haven't been a lot of times it was required, but when I needed them they were very helpful and prompt. Cosmolex has a lot of helpful tools integrated to make the job easier. Review collected by and hosted on G2.com.
Cosmolex has an awesome capability of downloading your transactions from your bank account, however our bank link stopped working quite a while ago and still does not work. Review collected by and hosted on G2.com.
It is all on the cloud. So you don't have to have a software downloaded to your computer. You can login wherever you are from the internet. Review collected by and hosted on G2.com.
What I dislike about cosmolex is having to void checks if they were written out of the current month after the account has been reconciled. There is no easy way to do it. Review collected by and hosted on G2.com.
It is powerful. It has all the information. We don't use the Client Portal, but I love that the functionality is available. Review collected by and hosted on G2.com.
It is really slow. We use it only for billing but I would not want to use for anything else due to how long it takes to input information. It is also glitchy at times. I've lost my dockets a few times, had duplicate dockets, the fee reports can be messy. Review collected by and hosted on G2.com.
We switched over from PC LAW and everything has been great. The transfer was seamless and the questions that came afterward were answered in detail! Cosmolex is so easy to use! Review collected by and hosted on G2.com.
The only thing I would say I dislike is that there was a bit of miscommunication surrounding transferring data. But even this was resolved very quickly and efficiently! Review collected by and hosted on G2.com.
Cosmolex is much easier to use than compared to PC Law. The software is cloud-based, connects to our bank accounts, and provides Ontario Law Society compliant reports. The service is also much more responsive. PC Law reps sometimes would take days to get back to us whereas with Cosmolex we get a response very quickly. A lot of times our issues are resolved by using the built-in chat. Review collected by and hosted on G2.com.
The software has some bugs but overall it's less buggy than PC Law. The client portal feature should be able to be white-labeled so our end customers see our logo. The bank feeds could update quicker. Quickbooks bank feed loads transactions within the same day whereas Cosmolex has a one business day delay. Review collected by and hosted on G2.com.
Can edit weird things. Once you figure out where to find things, it's easy to find them. Review collected by and hosted on G2.com.
Can edit weird things but not make easy edits to things that should be easy. 10 steps to say that a cheque was returned. Have to reverse everything if you are entering something from yesterday to change the date, but can edit the cheque number without issues. Have to figure out where to find things (payment references invoice # - have to go to "activities" to search for the invoice, then go to the client to enter the payment). Weird terminology - and doesn't default to "matter owner" when entering disbursements. "Journal entries" are considered major events and not available for minor things that would be a lot easier with something like month end journal entries. If you have a client with a lot of matters, the system is always slow to do anything related to that client. Review collected by and hosted on G2.com.
The software is very good. Most valuable is the fact that it employs double-entry accounting, that it integrates time entry, billing, accounting, trust accounting, financial statements, etc., into one system. I am very pleased with the software. Review collected by and hosted on G2.com.
Some of the user interface could be more user friendly. It is somewhat complicated software because it has so many features. The document creation portion of the software and contacts management is not very well developed. Review collected by and hosted on G2.com.
Many good features, good trust reporting. Review collected by and hosted on G2.com.
*You can't have 2 screens/functions open at once: example - can't have bank reconciliation screen open and then enter a transaction in the bank without closing the reconciliation screen.
*You can't refresh reports: if you run a report and then make a change, you have to go through the whole procedure to get the report again.
* You can't enter account numbers quickly - if you know the account number and enter it, Cosmolex won't recognize it even if the number is correct. You enter the account number and then it waits to find the number in a list, then you can select it.
* Payables module is awful. Can't easily see or find the history of a particular payable account without going through a procedure.
*Won't let you post to all accounts in the payables module (example: can't post a payable credit invoice and affect cash/bank account)
* Some things are not very intuitive
*Can't select multiple G/L accounts when running a report - can only select "All" or one account. Review collected by and hosted on G2.com.
It's useful not to have to enter advanced client costs 2x (once into business bank and once into billing software). Review collected by and hosted on G2.com.
1. Report viewer is completely useless, when you zoom in, you can't scroll down to the rest of the page and if you view the report full screen you can't compare the viewed report to anything else on your screen because the viewer is taking up the whole screen, not just a tab in the browser and the viewed report is not in html and isn't interactive,
2. Bank Reconciliation feature (having to click cleared/uncleared is a pain and losing the checked, but not cleared items when you change screens is a pain,
3. No running bank balance shown on the bank transaction screen
4. If you make an error after entering a matter hard cost, you have to delete the hard cost and re-enter it, you can't just fix the item with the error such as the date
5. If you enter a hard cost on the wrong matter, you either have to unlink the expense card (which leaves a soft cost expense card on the matter that you then have to remember to go and delete) or you have to just delete the entry and re-enter it in it's entirety on the correct matter
6. Sub-accounts on accounting reports do not behave like subaccounts
7. The reports look like something printed using a 1987 dot matrix printer
8. The report filters are inadequate and don't let me filter sufficiently to get the report to show the data I need
9. You can't "copy" a check or set up a "check" template for expenses you enter every month, instead you have to set up a recurring AP bill which means you have to leave the banking screen and go to the AP screen to record the "recurring" item
10. The system calls unapplied payments "operating retainers" even though in most states in the US attorneys aren't permitted to keep trust funds in operating as a retainers
11. If you want the payments and the trust ledger to show separately on an invoice, you can't do it, the system lumps invoice transactions in with the trust transactions. Review collected by and hosted on G2.com.
I find Cosmolex very useful for managing time billing and flat-rate billing. It's also great at keeping track of client information if used correctly. Finally, I have to say that I really like the interface and how searchable everything is. It really makes running your practice easy. Review collected by and hosted on G2.com.
I think that the team at Cosmolex is generally quite responsive, however, if there was a way to create a macro for the banking stream that said "if you see this type of transaction, automatically take these next steps" it would be phenomenal.
We did a lot of residential real estate, for example, and document registrations come right out of our bank account. They're the same price everytime, and have the same breakdown of government fees and HST - if Cosmolex could automatically recognize those transactions and post them to the correct GL from the bank stream, that would make it indispensible for real estate firms. Review collected by and hosted on G2.com.
