188 Chattermill Reviews
It is very user-friendly, and it allows you to get an overview of sentiment. We are able to see pain points and our strengths in few short steps. Review collected by and hosted on G2.com.
It would be nice to have a sort of AI agent/assistant that can also help guide and troubleshoot. It is easy to formulate what type of data we want to see but not always clear how to get there, if there was an AI feature that can interpret the Results we want to see and guide through the steps on how to get there based on the specificities of our set up. Review collected by and hosted on G2.com.
What I like about using Chattermill is the ability to automatically categorise feedback by user, team, and site, which makes it easy to pinpoint exactly where issues or successes are occurring within the business. This helps us understand patterns across different points of contact and allows each team to focus on what’s relevant to them. The platform makes it much more efficient to identify trends and ultimately deliver a better customer experience. Review collected by and hosted on G2.com.
The interface can sometimes feel unintuitive, especially when trying to filter or drill down into specific feedback segments. It takes a few more clicks than necessary to get to the insights I need, which can slow down analysis in a time-limited crunch. Review collected by and hosted on G2.com.
As Product Analyst at HelloFresh for the past six months, I’ve been really impressed with how we process customer feedback through chattermill.
Its ability to analyze and categorize unstructured feedback is incredibly helpful and impressive. Its theming and sentiment analysis help us quickly aggregate and synthesize large amounts of feedback (in several languages).
More specifically, Chattermill has helped us:
- Identify drivers of dissatisfaction regarding recipes or ingredients, allowing us to make targeted improvements.
- Monitor the impact of our product changes by tracking customer sentiment and feedback.
- Understand customer preferences per segments (eg: loyalty) to better tailor our service.
The insights from Chattermill have led to real product enhancements and a more customer-focused product development process.
The platform is also very user-friendly, and the support from Chattermill has been very helpful. Review collected by and hosted on G2.com.
Some sentiment in local languages are sometimes mis-interpreted. I also heard integration and maintenance was the simplest but I don't have first hand experience in this regard. Review collected by and hosted on G2.com.
I love how much data i can pull from all the different dashboards, themes and feedbacks. It's super easy to understand, so it makes it easier for me to implement my action plans accordingly. Due to my limited time, I only use Chattermil 2 a week. I love the interface and whenever I contacted the customer support, I got an answer the same day Review collected by and hosted on G2.com.
The only think I don't like it's the less time I have to use it! Review collected by and hosted on G2.com.
Chattermill allows you to compile survey data in one place and find trends. The dashboard feature is really helpful in organising feedback into actionable insights. Review collected by and hosted on G2.com.
The phrasal analyis is getting better but could still use some work. I've found that it sometimes gets stuck on a certain theme. Review collected by and hosted on G2.com.
We have transformed our manual admin and time consuming data entry work, which was open to human error and misinterpretation, into an automated-algorithm tool that takes out the subjectivity of what customers are talking about, greatly reduced our manual data entry and has given us far greater levels of granularity in our data.
Onboarding was extensive and customised to our needs, which made it a relatively smooth process to get up and running. Review collected by and hosted on G2.com.
For our purposes, it's a good fit and has improved our ecosystem. However, if you were hoping it will solve all your problems and tell you exactly what's going on with a 'decision' at the end of the data, this is not what this tool is for. You will still need a educated human to come up with the next steps. Review collected by and hosted on G2.com.
Chattermill has transformed how we analyze feedback from all our channels - online, app and in store. We use it to integrate multiple data sources like NPS, surveys, review sites and social media so we get a full view of our customers.
My favourite thing about Chattermill is the sentiment analysis. Because it looks at keywords in context it means I can be confident about what matters most to our customers. Review collected by and hosted on G2.com.
It's hard to say about the disadvantages. For us, this is an analytical tool with no alternative. Review collected by and hosted on G2.com.
Chattermill is fast, accurate, and reliable. It has significantly reduced the time my team and I spend on analysing customer feedback and making them more actionable. It has also helped us translate and collate feedback across several countries and languages. We have even used it to measure our customer success KPIs. Review collected by and hosted on G2.com.
The summary of the feedback sometimes is a bit biased towards one odd theme. Review collected by and hosted on G2.com.
Really, really useful tool to categorise user feedback as well as bring in app store reviews Review collected by and hosted on G2.com.
not much really. Some of the AI is not quite right for the categorisations but this will be corrected and is learning - very minimal issues Review collected by and hosted on G2.com.
