199 Authorize.net Reviews
Authorize makes the process of tracking down payments easy to follow and understand. With this platform we are also able to help our customers navigate issues with their payments so that we can work out a solution. When accidental refunds are made, we are able to void them before they go through which is extremely helpful. Review collected by and hosted on G2.com.
There aren't many issues I face on a day to day basis with Authorize. However, some refunds are linked to the wrong email. If a coworker of mine issues a refund, customers may see my email attached to it. Seeing as each of us have individual logins, this issue should not persist. Review collected by and hosted on G2.com.
The Customer Service is absolute top notch...responsive, friendly and informed. Also can't say we've ever experienced any "down time" in all our years using ANet, which is great. Review collected by and hosted on G2.com.
The platform itself, while very operational, can be considered slightly less that user friendly and does take some time to learn the navigation. Review collected by and hosted on G2.com.
Its is extremely easy to set up, use and navigate. The ease of integrates with ecommerce sites was hassle free. Searching for transactions, and setting security/fraud is a breeze. Review collected by and hosted on G2.com.
I dont ever recall having an issue or anything I can I didn't like in the all the years I have been using the service. Review collected by and hosted on G2.com.
They consistently run and process monthly credit card payments. I like that you can manually set up a subscription if needed. Review collected by and hosted on G2.com.
It is very hard to find a transaction - it is too case senstive. Review collected by and hosted on G2.com.
Authorize has a simple interface to collect and manage payments for both one off and reoccurring payments. Decent data exports. Review collected by and hosted on G2.com.
I attempted to use authorize with an external device and the setup was complex. Went with a different solution for a physical terminal. Review collected by and hosted on G2.com.
The most helpful featue of Authorize.net is the ability to solve any issues a customer is currently having when looking up their order or if they had an issue with payment. Review collected by and hosted on G2.com.
The only downside I would say would be not being able to refund customers after a certain period of time. Review collected by and hosted on G2.com.
Authorize.net syncs very well with our Wordpress and Woocommerce website allowing us to process credit card transactions in a simple and easy manor. Review collected by and hosted on G2.com.
Not much to complain about. Overall it is a decent payment processor and integrates well with our website. Review collected by and hosted on G2.com.
Adaptable to our business needs. With Covid, mail delivery became unreliable for submitting entries into competitions. We setup Authorize.net to allow online entries to be processed for trial entries. One of our recent trials filled in 2.5 hours of opening by using Authorize.net to process trial entries. In the event of a withdrawal from a trial, the trial secretary can process a refund directly, instead of having to get a refund check requested". Have received hundreds of positive comments using Authorize.net.program works well with our trial secretary programs by sport. Review collected by and hosted on G2.com.
Unlike some programs, if you enter information incorrectly, the system does not highlight the error so that it can be corrected before submission. Once it is submitted, the trial secretary has to cleanup the error. Review collected by and hosted on G2.com.
1. API documentation for integrating with our product was vey easy.
2. Credit & Debit Payments are settled the very next day whereas few Internatinoal PGs take upto 3-7 days.
3. It's fraud prevention feature is top-notch & it really does the job of identifying fradulent payments instantly.
4. Customer Support is good, can be improved. Review collected by and hosted on G2.com.
1. Pricing is very high compared to other PGs & there's no free trial available. It's starting price itself if $ 25.
2. In the initial days, the transactions decline rate was high though it was a plain transaction & the card holder is genuine.
3. The reports shared showed inaccurate data & the transactional fees for was different. Review collected by and hosted on G2.com.
