Akita
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Akita
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3.8 out of 5 stars
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Akita Reviews & Product Details

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Akita Overview

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What is Akita?

Akita is a Customer Success Management Platform designed to help you reduce customer churn and increase revenue from your existing customers. With Akita you can: ⇒ Achieve a single, unified view of your customer data ⇒ Build intentional and effective Customer Success processes ⇒ Develop a scalable Customer Success program ⇒ Measure the performance of your Customer Success team ⇒ Be the driving force toward a customer-focused company culture Akita offers you: ⇒ One-click integrations with over 100 different SaaS tools ⇒ Unlimited segments for your accounts and contacts ⇒ Fully-customizable customer health scores ⇒ Unlimited playbooks—triggered by user behavior (good or bad) ⇒ Activity or health-related alerts ⇒ Goal-oriented Reviews feature ⇒ Hyper-focused CSM inbox ⇒ Team or company-wide Slack notifications ⇒ Two-way Salesforce sync (Pipedrive coming soon) ⇒ CSM activity reporting No contract • Unlimited users during your trial • White glove onboarding

Akita Details
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Product Description

Akita is a Customer Success Management platform that helps companies nurture, retain, and grow revenue from their existing customer base, it integrates with many software-as-a-service products to provide a 360-degree view of each customer, customer health scoring, automatic alarms, customer playbooks, voice-of-the-customer reporting and more.

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Akita

Description

Akita is a cloud-based customer success and account management platform designed to help businesses improve customer retention and engagement. The platform provides tools for tracking customer interactions, monitoring customer health scores, and setting up automated workflows for customer success processes. Akita integrates with various CRM, support, and communication tools, allowing businesses to centralize customer data and gain insights into customer behavior. The platform is suitable for companies looking to enhance their customer relationship management and reduce churn rates.

Overview Provided by:
Andrey Vasilyev

Akita Integrations

(2)
Integration information sourced from real user reviews.

Recent Akita Reviews

Robert T.
RT
Robert T.Mid-Market (51-1000 emp.)
3.5 out of 5
"Akita is a great tool, but believe we weren't using it to it's full potential."
Akita is pretty easy to navigate with the new user interface and made it easy to implement new play books and messaging.
Read more
Ben W.
BW
Ben W.Mid-Market (51-1000 emp.)
4.0 out of 5
"Akita is grat for helping me manage my tasks and gauge customer health"
Akita does a great job of offering users easy ways to track and manage tasks around following up with customers. Their integrations with Gmail and ...
Read more

Akita Pricing

Start
Starting at $159.00
3 License Per Month
Connect
Starting at $480.00
3 License Per Month
See all 2 Akita pricing levels

Akita Media

Akita Demo - Account View
Akita aggregates your customer data from 100+ SaaS tools providing a 360-degree view of each customer.
Akita Demo - Task Management
Akita's Planner makes it easy for you to manage your tasks on a day-to-day basis.
Akita Demo - Powerful Segmentation Filters
Filter your Accounts and Contacts to create powerful segments. You can use these segments to trigger playbooks and build intelligent Customer Health Scores.
Akita Demo - Customizable and Shareable Dashboards
Akita's customizable dashboards give your CSMs a high-level view of the health of their accounts. Build multiple dashboards and share them with your teammates.
Akita Demo - Powerful Customer Health Scores
Create multiple health scores based on criteria you specify.
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2 Akita Reviews

3.8 out of 5
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2 Akita Reviews
3.8 out of 5
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2 Akita Reviews
3.8 out of 5
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Akita Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Robert T.
RT
Customer Success Representative
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Akita?

Akita is pretty easy to navigate with the new user interface and made it easy to implement new play books and messaging. Review collected by and hosted on G2.com.

What do you dislike about Akita?

The Gmail integration was a bit clunky and isn't best suited for launching playbooks daily with a quick turnaround time. Review collected by and hosted on G2.com.

What problems is Akita solving and how is that benefiting you?

Akita made it easy to draft and deploy customer messaging strategies. We also used it for note taking and rating over all customer sentiment. Review collected by and hosted on G2.com.

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Ben W.
BW
Manager of Customer Success
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Akita?

Akita does a great job of offering users easy ways to track and manage tasks around following up with customers. Their integrations with Gmail and salesforce are excellent and help my team stay connected to our goals and unique customer profiles. Their support is seriously top-notch, too. Responses are very fast and extremely applicable. Review collected by and hosted on G2.com.

What do you dislike about Akita?

The list view takes a little time getting used to, but it is still very easy to customize the columns/fields that are important to each user. Review collected by and hosted on G2.com.

Recommendations to others considering Akita:

Take time to go through the help documents. It may take extra time, but it is very valuable Review collected by and hosted on G2.com.

What problems is Akita solving and how is that benefiting you?

We are able to understand how each interaction with our customers impacts their overall health score. The calculation and the entry of those interactions is very easy, helping us make data-driven decisions in a snap. Review collected by and hosted on G2.com.

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Akita Categories on G2
Customer Success
Customer Success

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Pros and Cons Details
Akita