What are the top community management apps for e-commerce businesses?

We’re building a community around our e-commerce brand and looking for tools that help us drive customer engagement, loyalty, and peer-to-peer support.

If you’ve used any of the platforms below, we’d love to hear how they’ve worked (or not worked) for you—especially in an e-commerce context.

Here are the top tools we’re looking at from the online community management software category:

• Circle – Ideal for branded communities. How well does it support product-based discussions and private groups for VIP customers?
• Mighty Networks – Combines content, courses, and community. Has anyone used it to connect shoppers, run promotions, or create brand advocates?
• Gainsight Customer Communities – Known for SaaS, but is it flexible enough to support customer-driven Q&A and reviews in an e-commerce setting?
• Webex Events & Webinars – Great for product launches and live shopping events. Can it be used to anchor a consistent community presence too?
• Bevy – Built for chapter-based communities. Could this be a fit for brands managing ambassadors or regional loyalty groups?

• Which tools make it easy to onboard and grow customer communities?
• How customizable are the community pages and content flows?
• Do they integrate well with e-commerce platforms or marketing automation?
• Can support, feedback, and loyalty programs be centralized?
• What kind of results have you seen with engagement or conversions?

We’d appreciate any insights—especially from other e-commerce teams running community programs. Thanks for sharing!