Top PSA Tools for IT Services Teams

Hi all,

We’re spotlighting some of the most talked-about PSA (Professional Services Automation) tools that IT services teams use to streamline project delivery, resource planning, and client billing.

Here are a few standout platforms that consistently receive strong feedback:

Kantata (formerly Mavenlink) – A robust choice for teams managing resource-heavy projects. It centralizes task tracking, project accounting, and team collaboration—all in one platform.

BigTime – Popular among mid-sized firms for its intuitive time tracking, invoicing, and reporting features. It's built to simplify client service workflows without adding overhead.

Autotask – Built specifically for MSPs, Autotask PSA by Kaseya helps centralize operations with customizable workflows, third-party integrations, and in-depth dashboards. It’s especially valued for its reliability and support for data-driven decisions.

Syncro – A favorite among small MSPs, Syncro combines PSA and RMM features into one affordable tool. Users appreciate its ease of use, powerful scripting engine, and seamless integration across IT service operations.

SuiteProjects Pro (NetSuite OpenAir) – A full-featured solution for end-to-end project lifecycle management. From drag-and-drop resource planning to real-time budget tracking and mobile time/expense submissions, it enables improved project visibility and profitability.

These tools stand out for their ability to help IT service teams manage complex projects while keeping profitability and utilization in focus.

Explore more PSA software tools used by IT service teams

Would love to hear which platform your team uses and what’s worked best in your setup.