The Top 20 Easiest To Use Feedback Analytics Software

See the top Feedback Analytics Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Glassbox

9.9

Overall Usability Score

9.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

10.0

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.1

9.9

Customer Segment Breakdown

Small Business

Mid Market

17%

Enterprise

78%

Birdeye

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

54%

Mid Market

35%

Enterprise

10%

Resonate CX

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

34%

Mid Market

32%

Enterprise

34%

Edge

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.8

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

63%

Mid Market

31%

Enterprise

SurveyMonkey

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

36%

Mid Market

34%

Enterprise

30%

SurveySparrow

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

69%

Mid Market

24%

Enterprise

Dialpad Connect

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

56%

Mid Market

37%

Enterprise

Chattermill

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.5

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

Mid Market

50%

Enterprise

41%

Q-Flow Platform

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

10.0

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

24%

Mid Market

39%

Enterprise

36%

#10

Medallia Agent Connect

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.1

9.7

Customer Segment Breakdown

Small Business

39%

Mid Market

54%

Enterprise

#11

AnyRoad

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

47%

Mid Market

42%

Enterprise

11%

#12

Canvs AI

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.1

8.4

Customer Segment Breakdown

Small Business

35%

Mid Market

29%

Enterprise

36%

#13

Hotjar | by Contentsquare

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

53%

Mid Market

37%

Enterprise

10%

#14

Zonka Feedback

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

65%

Mid Market

29%

Enterprise

#15

Medallia Customer Experience

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

7.9

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

11%

Mid Market

25%

Enterprise

64%

#16

ReviewTrackers

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

35%

Mid Market

44%

Enterprise

20%

#17

Puzzel CX Platform

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

26%

Mid Market

52%

Enterprise

22%

#18

dropthought

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

17%

Mid Market

76%

Enterprise

#19

SMG - Service Management Group

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.1

8.6

Customer Segment Breakdown

Small Business

14%

Mid Market

34%

Enterprise

52%

#20

Kapiche

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

10%

Mid Market

49%

Enterprise

41%