Best Customer Journey Analytics Tools - Page 3

Alanna Iwuh
A
Researched and written by Alanna Iwuh

Customer journey analytics software, also known as customer journey orchestration software, facilitates the management and automation of the customer experience across all possible channels. “Journey" is the operative word, as the software tracks, weaves together, and analyzes customer interactions across all channels so that businesses can react in real time and execute behavior-driven strategies.

With customer journey analytics software, companies can better understand their customers’ wants and needs to orchestrate and optimize customer interaction and engagement from start to finish. Customer journey analytics solutions fuse together customer behavioral data and multi- and omnichannel marketing strategies, to create a legitimate, actionable 360-degree view of customers. Customer journey analytics software equips businesses with the tools and strategy necessary to transform them from reactive, out-of-touch behemoths into focused, personalized, and efficient consumer-led organizations. Customer journey analytics software integrates with e-commerce, marketing, and sales solutions, to supplement and leverage the troves of customer data that businesses have amassed over time.

To qualify for inclusion in the Customer Journey Analytics category, a product must:

  • Monitor, track, and analyze lead and/or customer behavior across a multitude of channels
  • Create visualizations or maps of past, current, or future customer journeys based on behavioral data
  • Automate the testing and optimization of customer-facing messaging and campaigns
  • Facilitate the prediction or forecasting of customer behavior
  • Easily and/or seamlessly integrate with marketing, sales, or e-commerce solutions

Best Customer Journey Analytics Software At A Glance

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Easiest to Use:
Best Free Software:
Top Trending:
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Easiest to Use:
Best Free Software:
Top Trending:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
208 Listings in Customer Journey Analytics Available
(263)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter

    Users
    • Product Manager
    Industries
    • Retail
    • Telecommunications
    Market Segment
    • 63% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Quantum Metric Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    20
    Ease of Use
    18
    Session Replay
    11
    Customer Understanding
    9
    User Insights
    9
    Cons
    Learning Curve
    7
    Session Issues
    7
    Slow Loading
    6
    Search Difficulty
    5
    Session Management
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Quantum Metric features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Journey Reporting
    Average: 8.4
    7.9
    Integrations
    Average: 8.4
    8.3
    Trends Reporting
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2015
    HQ Location
    Colorado Springs, Colorado, United States
    Twitter
    @quantummetric
    679 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    441 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter

Users
  • Product Manager
Industries
  • Retail
  • Telecommunications
Market Segment
  • 63% Enterprise
  • 24% Mid-Market
Quantum Metric Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
20
Ease of Use
18
Session Replay
11
Customer Understanding
9
User Insights
9
Cons
Learning Curve
7
Session Issues
7
Slow Loading
6
Search Difficulty
5
Session Management
5
Quantum Metric features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.3
8.3
Journey Reporting
Average: 8.4
7.9
Integrations
Average: 8.4
8.3
Trends Reporting
Average: 8.3
Seller Details
Company Website
Year Founded
2015
HQ Location
Colorado Springs, Colorado, United States
Twitter
@quantummetric
679 Twitter followers
LinkedIn® Page
www.linkedin.com
441 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Swan AI is a decision-science customer intelligence and experience platform purpose-built to address the unique challenges facing retailers in today's data-driven environment. While retailers understa

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 50% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Swan AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Automation Efficiency
    9
    Automation
    7
    Journey Creation
    7
    Customer Support
    6
    Cons
    Improvement Needed
    2
    Bug Issues
    1
    Bugs
    1
    Dashboard Issues
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Swan AI features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.3
    8.8
    Journey Reporting
    Average: 8.4
    8.9
    Integrations
    Average: 8.4
    9.3
    Trends Reporting
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2015
    HQ Location
    Bengaluru, Karnataka
    LinkedIn® Page
    www.linkedin.com
    89 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Swan AI is a decision-science customer intelligence and experience platform purpose-built to address the unique challenges facing retailers in today's data-driven environment. While retailers understa

Users
No information available
Industries
  • Retail
Market Segment
  • 50% Mid-Market
  • 31% Enterprise
Swan AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Automation Efficiency
9
Automation
7
Journey Creation
7
Customer Support
6
Cons
Improvement Needed
2
Bug Issues
1
Bugs
1
Dashboard Issues
1
Expensive
1
Swan AI features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.3
8.8
Journey Reporting
Average: 8.4
8.9
Integrations
Average: 8.4
9.3
Trends Reporting
Average: 8.3
Seller Details
Year Founded
2015
HQ Location
Bengaluru, Karnataka
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and pow

    Users
    • Customer Success Manager
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 65% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Custify Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    98
    Customer Support
    52
    Automation
    45
    Centralized Information
    38
    Integrations
    36
    Cons
    Missing Features
    18
    Email Functionality
    16
    Not Intuitive
    13
    Steep Learning Curve
    13
    Email Issues
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Custify features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.3
    8.9
    Journey Reporting
    Average: 8.4
    8.8
    Integrations
    Average: 8.4
    8.8
    Trends Reporting
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Custify
    Year Founded
    2017
    HQ Location
    Bucharest, Romania
    Twitter
    @CustifySRL
    635 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and pow

Users
  • Customer Success Manager
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 65% Small-Business
  • 30% Mid-Market
Custify Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
98
Customer Support
52
Automation
45
Centralized Information
38
Integrations
36
Cons
Missing Features
18
Email Functionality
16
Not Intuitive
13
Steep Learning Curve
13
Email Issues
11
Custify features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.3
8.9
Journey Reporting
Average: 8.4
8.8
Integrations
Average: 8.4
8.8
Trends Reporting
Average: 8.3
Seller Details
Seller
Custify
Year Founded
2017
HQ Location
Bucharest, Romania
Twitter
@CustifySRL
635 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
(1,072)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Totango is a trusted Customer Success Platform designed to assist enterprises drive growth and deliver exceptional value to their customers. This platform integrates three key components: Totango Cust

    Users
    • Customer Success Manager
    • CSM
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Totango Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    218
    Helpful
    99
    Customization
    89
    Customer Support
    87
    Efficiency
    79
    Cons
    Learning Curve
    76
    Integration Issues
    64
    Limitations
    62
    Missing Features
    58
    Lack of Integration
    43
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Totango features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.3
    8.1
    Journey Reporting
    Average: 8.4
    7.9
    Integrations
    Average: 8.4
    7.9
    Trends Reporting
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Totango
    Company Website
    Year Founded
    2010
    HQ Location
    Redwood City, CA
    Twitter
    @Totango
    7,429 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    251 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Totango is a trusted Customer Success Platform designed to assist enterprises drive growth and deliver exceptional value to their customers. This platform integrates three key components: Totango Cust

Users
  • Customer Success Manager
  • CSM
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Mid-Market
  • 23% Small-Business
Totango Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
218
Helpful
99
Customization
89
Customer Support
87
Efficiency
79
Cons
Learning Curve
76
Integration Issues
64
Limitations
62
Missing Features
58
Lack of Integration
43
Totango features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.3
8.1
Journey Reporting
Average: 8.4
7.9
Integrations
Average: 8.4
7.9
Trends Reporting
Average: 8.3
Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
Redwood City, CA
Twitter
@Totango
7,429 Twitter followers
LinkedIn® Page
www.linkedin.com
251 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. - Improve

    Users
    • Product Manager
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Heap Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Insights
    15
    Analytics
    10
    Results
    9
    User Insights
    9
    Cons
    Limitations
    7
    Data Inaccuracy
    4
    Learning Curve
    4
    Limited Features
    4
    Not Intuitive
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Heap features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Journey Reporting
    Average: 8.4
    8.9
    Integrations
    Average: 8.4
    8.7
    Trends Reporting
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,641 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,903 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. - Improve

Users
  • Product Manager
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Mid-Market
  • 35% Small-Business
Heap Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Insights
15
Analytics
10
Results
9
User Insights
9
Cons
Limitations
7
Data Inaccuracy
4
Learning Curve
4
Limited Features
4
Not Intuitive
4
Heap features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
9.0
Journey Reporting
Average: 8.4
8.9
Integrations
Average: 8.4
8.7
Trends Reporting
Average: 8.3
Seller Details
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,641 Twitter followers
LinkedIn® Page
www.linkedin.com
1,903 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve the

    Users
    • Senior Software Engineer
    • Consultant
    Industries
    • Information Technology and Services
    • Banking
    Market Segment
    • 68% Enterprise
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Pega Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Automation
    4
    Efficiency
    4
    Efficiency Improvement
    4
    Fast Development
    3
    Cons
    Missing Features
    4
    Limitations
    3
    Limited Features
    3
    Cost Issues
    2
    Expensive
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Pega Platform features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.3
    8.1
    Journey Reporting
    Average: 8.4
    9.2
    Integrations
    Average: 8.4
    7.9
    Trends Reporting
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1983
    HQ Location
    Cambridge, MA
    Twitter
    @pega
    45,563 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,460 employees on LinkedIn®
    Ownership
    NASDAQ:PEGA
Product Description
How are these determined?Information
This description is provided by the seller.

Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve the

Users
  • Senior Software Engineer
  • Consultant
Industries
  • Information Technology and Services
  • Banking
Market Segment
  • 68% Enterprise
  • 20% Mid-Market
Pega Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Automation
4
Efficiency
4
Efficiency Improvement
4
Fast Development
3
Cons
Missing Features
4
Limitations
3
Limited Features
3
Cost Issues
2
Expensive
2
Pega Platform features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.3
8.1
Journey Reporting
Average: 8.4
9.2
Integrations
Average: 8.4
7.9
Trends Reporting
Average: 8.3
Seller Details
Year Founded
1983
HQ Location
Cambridge, MA
Twitter
@pega
45,563 Twitter followers
LinkedIn® Page
www.linkedin.com
5,460 employees on LinkedIn®
Ownership
NASDAQ:PEGA
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    I am your full-funnel marketing optimization platform. I revolutionize your efforts in online marketing with unprecedented precision, intelligence, and efficiency. By combining first-party tracking

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Retail
    Market Segment
    • 56% Small-Business
    • 44% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Billy Grace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    7
    Insights
    7
    Attribution Accuracy
    6
    Customer Support
    5
    Results
    5
    Cons
    Lack of Information
    2
    Missing Features
    2
    Poor Documentation
    2
    Ads Integration
    1
    Bug Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Billy Grace features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.3
    9.1
    Journey Reporting
    Average: 8.4
    8.9
    Integrations
    Average: 8.4
    8.1
    Trends Reporting
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2021
    HQ Location
    Amsterdam, Noord-Holland
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

I am your full-funnel marketing optimization platform. I revolutionize your efforts in online marketing with unprecedented precision, intelligence, and efficiency. By combining first-party tracking

Users
No information available
Industries
  • Marketing and Advertising
  • Retail
Market Segment
  • 56% Small-Business
  • 44% Mid-Market
Billy Grace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
7
Insights
7
Attribution Accuracy
6
Customer Support
5
Results
5
Cons
Lack of Information
2
Missing Features
2
Poor Documentation
2
Ads Integration
1
Bug Issues
1
Billy Grace features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.3
9.1
Journey Reporting
Average: 8.4
8.9
Integrations
Average: 8.4
8.1
Trends Reporting
Average: 8.3
Seller Details
Year Founded
2021
HQ Location
Amsterdam, Noord-Holland
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Catalyst, now part of Totango, empowers teams to identify and capitalize on expansion and upsell opportunities, driving recurring revenue growth. Built to simplify complex strategies, it helps busines

    Users
    • Customer Success Manager
    • Senior Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 76% Mid-Market
    • 13% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Catalyst Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    102
    Intuitive
    47
    User Interface
    41
    Integrations
    40
    Helpful
    36
    Cons
    Integration Issues
    22
    Missing Features
    22
    Learning Curve
    21
    Steep Learning Curve
    13
    Tool Limitations
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Catalyst features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.3
    7.7
    Journey Reporting
    Average: 8.4
    7.8
    Integrations
    Average: 8.4
    7.5
    Trends Reporting
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Totango
    Company Website
    Year Founded
    2010
    HQ Location
    Redwood City, CA
    Twitter
    @Totango
    7,429 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    251 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Catalyst, now part of Totango, empowers teams to identify and capitalize on expansion and upsell opportunities, driving recurring revenue growth. Built to simplify complex strategies, it helps busines

Users
  • Customer Success Manager
  • Senior Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 76% Mid-Market
  • 13% Small-Business
Catalyst Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
102
Intuitive
47
User Interface
41
Integrations
40
Helpful
36
Cons
Integration Issues
22
Missing Features
22
Learning Curve
21
Steep Learning Curve
13
Tool Limitations
13
Catalyst features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.3
7.7
Journey Reporting
Average: 8.4
7.8
Integrations
Average: 8.4
7.5
Trends Reporting
Average: 8.3
Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
Redwood City, CA
Twitter
@Totango
7,429 Twitter followers
LinkedIn® Page
www.linkedin.com
251 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Acoustic Content (formerly Content Hub) gives business owners the power to create iconic, robust and consistent brand experiences using cloud-based, cognitive content management capabilities. Marketin

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Acoustic Content Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    AI Integration
    2
    Integrations
    2
    Automation
    1
    Customer Support
    1
    Cons
    High Complexity
    2
    Expensive
    1
    Learning Curve
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Acoustic Content features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    8.9
    Journey Reporting
    Average: 8.4
    8.9
    Integrations
    Average: 8.4
    9.4
    Trends Reporting
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Acoustic
    Year Founded
    2019
    HQ Location
    Conway, AR
    Twitter
    @GoAcoustic
    65,479 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    645 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Acoustic Content (formerly Content Hub) gives business owners the power to create iconic, robust and consistent brand experiences using cloud-based, cognitive content management capabilities. Marketin

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 30% Mid-Market
Acoustic Content Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
AI Integration
2
Integrations
2
Automation
1
Customer Support
1
Cons
High Complexity
2
Expensive
1
Learning Curve
1
Limited Customization
1
Acoustic Content features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
8.9
Journey Reporting
Average: 8.4
8.9
Integrations
Average: 8.4
9.4
Trends Reporting
Average: 8.3
Seller Details
Seller
Acoustic
Year Founded
2019
HQ Location
Conway, AR
Twitter
@GoAcoustic
65,479 Twitter followers
LinkedIn® Page
www.linkedin.com
645 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webeyez is the secret weapon that online businesses use to immediately fix leaky funnels and grow revenue. The platform illuminates every step of the onsite consumer journey and uses machine learning

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Webeyez features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    9.4
    Journey Reporting
    Average: 8.4
    8.6
    Integrations
    Average: 8.4
    9.4
    Trends Reporting
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Webeyez
    Year Founded
    2018
    HQ Location
    Caesarea, Hefa, Israel
    Twitter
    @WebeyezHQ
    93 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webeyez is the secret weapon that online businesses use to immediately fix leaky funnels and grow revenue. The platform illuminates every step of the onsite consumer journey and uses machine learning

Users
No information available
Industries
No information available
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
Webeyez features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
9.4
Journey Reporting
Average: 8.4
8.6
Integrations
Average: 8.4
9.4
Trends Reporting
Average: 8.3
Seller Details
Seller
Webeyez
Year Founded
2018
HQ Location
Caesarea, Hefa, Israel
Twitter
@WebeyezHQ
93 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
(55)4.0 out of 5
Optimized for quick response
View top Consulting Services for Adobe Customer Journey Analytics
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Adobe Customer Journey Analytics connects customer identities and interactions across channels, devices, and time for fast, holistic analyses that deliver accessible and precise customer insights. Wit

    Users
    No information available
    Industries
    • Consulting
    • Marketing and Advertising
    Market Segment
    • 47% Enterprise
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Adobe Customer Journey Analytics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    15
    Insights
    14
    Journey Management
    13
    Intuitive
    10
    Customer Support
    8
    Cons
    Learning Curve
    10
    Expensive
    8
    Difficult Setup
    6
    Integration Issues
    4
    Not User-Friendly
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Adobe Customer Journey Analytics features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 9.3
    7.9
    Journey Reporting
    Average: 8.4
    7.2
    Integrations
    Average: 8.4
    8.0
    Trends Reporting
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Adobe
    Company Website
    Year Founded
    1982
    HQ Location
    San Jose, CA
    Twitter
    @Adobe
    972,632 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39,494 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Adobe Customer Journey Analytics connects customer identities and interactions across channels, devices, and time for fast, holistic analyses that deliver accessible and precise customer insights. Wit

Users
No information available
Industries
  • Consulting
  • Marketing and Advertising
Market Segment
  • 47% Enterprise
  • 35% Mid-Market
Adobe Customer Journey Analytics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
15
Insights
14
Journey Management
13
Intuitive
10
Customer Support
8
Cons
Learning Curve
10
Expensive
8
Difficult Setup
6
Integration Issues
4
Not User-Friendly
4
Adobe Customer Journey Analytics features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 9.3
7.9
Journey Reporting
Average: 8.4
7.2
Integrations
Average: 8.4
8.0
Trends Reporting
Average: 8.3
Seller Details
Seller
Adobe
Company Website
Year Founded
1982
HQ Location
San Jose, CA
Twitter
@Adobe
972,632 Twitter followers
LinkedIn® Page
www.linkedin.com
39,494 employees on LinkedIn®
(66)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $2,200.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HockeyStack is The Command Center™ for B2B Revenue Teams. HockeyStack enables marketing teams to drive pipeline efficiently and sales teams to close deals faster with modern attribution, holistic bu

    Users
    No information available
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 59% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • HockeyStack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    30
    Analytics
    27
    Helpful
    23
    Ease of Use
    21
    Attribution Accuracy
    20
    Cons
    Learning Curve
    21
    Steep Learning Curve
    17
    Complexity
    13
    Difficult Learning
    10
    Poor Reporting
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HockeyStack features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.3
    10.0
    Journey Reporting
    Average: 8.4
    9.3
    Integrations
    Average: 8.4
    9.4
    Trends Reporting
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2021
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    69 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HockeyStack is The Command Center™ for B2B Revenue Teams. HockeyStack enables marketing teams to drive pipeline efficiently and sales teams to close deals faster with modern attribution, holistic bu

Users
No information available
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 59% Mid-Market
  • 38% Small-Business
HockeyStack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
30
Analytics
27
Helpful
23
Ease of Use
21
Attribution Accuracy
20
Cons
Learning Curve
21
Steep Learning Curve
17
Complexity
13
Difficult Learning
10
Poor Reporting
8
HockeyStack features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.3
10.0
Journey Reporting
Average: 8.4
9.3
Integrations
Average: 8.4
9.4
Trends Reporting
Average: 8.3
Seller Details
Company Website
Year Founded
2021
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
69 employees on LinkedIn®
(52)4.6 out of 5
Optimized for quick response
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enterprise-level digital analytics and customer engagement platform that helps you enhance every customer interaction and deliver a better experience with data-driven insight. Dataroid serves compa

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 65% Enterprise
    • 19% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dataroid Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    9
    Analytics
    8
    Ease of Use
    8
    Insights
    8
    User Insights
    7
    Cons
    Dashboard Issues
    2
    Event Management
    2
    Limitations
    2
    Missing Features
    2
    Complex Configuration
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dataroid features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    8.8
    Journey Reporting
    Average: 8.4
    8.8
    Integrations
    Average: 8.4
    8.6
    Trends Reporting
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dataroid
    Company Website
    HQ Location
    Sariyer, TR
    Twitter
    @dataroid
    186 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    66 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enterprise-level digital analytics and customer engagement platform that helps you enhance every customer interaction and deliver a better experience with data-driven insight. Dataroid serves compa

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 65% Enterprise
  • 19% Mid-Market
Dataroid Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
9
Analytics
8
Ease of Use
8
Insights
8
User Insights
7
Cons
Dashboard Issues
2
Event Management
2
Limitations
2
Missing Features
2
Complex Configuration
1
Dataroid features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
8.8
Journey Reporting
Average: 8.4
8.8
Integrations
Average: 8.4
8.6
Trends Reporting
Average: 8.3
Seller Details
Seller
Dataroid
Company Website
HQ Location
Sariyer, TR
Twitter
@dataroid
186 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Insightech provides digital teams with clear digital experience insights unhindered by sampled or incomplete data. With Insightech you get all the tools to do thorough marketing reporting, page conten

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Insightech Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    6
    Customer Support
    4
    Ease of Use
    4
    Filtering Options
    4
    Helpful
    4
    Cons
    Dashboard Issues
    2
    Not Intuitive
    2
    Account Management
    1
    Change Management
    1
    Complex User Interface
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Insightech features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.3
    9.5
    Journey Reporting
    Average: 8.4
    8.2
    Integrations
    Average: 8.4
    8.7
    Trends Reporting
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    Sydney, NSW
    Twitter
    @insightech_com
    1,212 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Insightech provides digital teams with clear digital experience insights unhindered by sampled or incomplete data. With Insightech you get all the tools to do thorough marketing reporting, page conten

Users
No information available
Industries
No information available
Market Segment
  • 55% Mid-Market
  • 25% Enterprise
Insightech Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
6
Customer Support
4
Ease of Use
4
Filtering Options
4
Helpful
4
Cons
Dashboard Issues
2
Not Intuitive
2
Account Management
1
Change Management
1
Complex User Interface
1
Insightech features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.3
9.5
Journey Reporting
Average: 8.4
8.2
Integrations
Average: 8.4
8.7
Trends Reporting
Average: 8.3
Seller Details
Year Founded
2019
HQ Location
Sydney, NSW
Twitter
@insightech_com
1,212 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RESTAURANT MARKETING PLATFORM CDP to collect, clean, and centralize guest data. AI-powered marketing automation and reputation management to fuel faster, more efficient growth.

    Users
    No information available
    Industries
    • Restaurants
    Market Segment
    • 45% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Bloom Intelligence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Business Growth
    1
    Communication
    1
    CRM Support
    1
    Customer Engagement
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Bloom Intelligence features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Journey Reporting
    Average: 8.4
    8.3
    Integrations
    Average: 8.4
    8.5
    Trends Reporting
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2006
    HQ Location
    St Petersburg, US
    Twitter
    @bloomintel
    1,831 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RESTAURANT MARKETING PLATFORM CDP to collect, clean, and centralize guest data. AI-powered marketing automation and reputation management to fuel faster, more efficient growth.

Users
No information available
Industries
  • Restaurants
Market Segment
  • 45% Small-Business
  • 41% Mid-Market
Bloom Intelligence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Business Growth
1
Communication
1
CRM Support
1
Customer Engagement
1
Cons
This product has not yet received any negative sentiments.
Bloom Intelligence features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.3
9.0
Journey Reporting
Average: 8.4
8.3
Integrations
Average: 8.4
8.5
Trends Reporting
Average: 8.3
Seller Details
Year Founded
2006
HQ Location
St Petersburg, US
Twitter
@bloomintel
1,831 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®