SolarWinds Service Desk Pros and Cons

Ease of use for users and admins and Easy to integrate with domain control The presence of chat to communicate between the user and the admins Review collected by and hosted on G2.com.

I did not like the Asset System very much. I think it needs a lot of development Review collected by and hosted on G2.com.

User-friendly interface and vast automation options are offered with GUI. Review collected by and hosted on G2.com.

Feature requests take a long time to implement Review collected by and hosted on G2.com.

Solarwinds Help Desk tool is easy to use and has a simple interface.

Tool has the features for Knowledge based documetation for common issues.

Multiple options for ticketing and assets managements Review collected by and hosted on G2.com.

Price point is higher compared to few other available ticketing tool.

Dashboard needs a revamp. Review collected by and hosted on G2.com.

Best product for raising tickets at low cost. Review collected by and hosted on G2.com.

There is nothing as such to dislike about this product Review collected by and hosted on G2.com.

Quickly respone, best assurance quality and good health checks. Review collected by and hosted on G2.com.

Every think is good, i think no downsides of related products. Review collected by and hosted on G2.com.

How easy it is to use and the different features it offers Review collected by and hosted on G2.com.

Not sure if it's for everyone but when copying and pasting multiple pictures it doesn't work on the comment section of a ticket. I have to copy one by one and becomes time consuming when creating solutions Review collected by and hosted on G2.com.

The configuration is very simple and powerful. You can register your categories and types of incidents, configure the way in which users can enter the incidents (email, web form, opened by the technicians themselves), define the status of the incidents, integrate everything with your email server and with your active directory. Review collected by and hosted on G2.com.

I miss that it is not officially translated into Spanish. Fortunately I found a translation on the Solarwinds forums. Review collected by and hosted on G2.com.

Automated and cost efficient servicing. More efficient than using manual resources. Review collected by and hosted on G2.com.

Not always accurate. Need to make sure rules are clearly defined. Review collected by and hosted on G2.com.

Efficiency and the practicality behind the solarwinds service desk. Review collected by and hosted on G2.com.

Dashboards might be tricky and might make you lost if you are still a beginner. Review collected by and hosted on G2.com.

Solarwind service desk is a powerful ticketing tool to help organization to automate and streamline their IT service management. Some of the best features of Solarwind are service catalogue, self service portal, knowledge base documentation for common issues. It can be integrated with NPM and many more server monitoring applications and tools . Review collected by and hosted on G2.com.

As it is a cloud based solution there may be a risk of security breach. And it is quite complicated. Otherwise it is very powerful tool for large organisations. Review collected by and hosted on G2.com.