User Satisfaction Ratings

Data is scoped to the Retail POS category. All reviews were collected as of January 12, 2022
Square Point of Sale
Square Point of Sale
(519)
4.6 out of 5
Square Point of Sale
Heartland Retail
Heartland Retail
(196)
4.2 out of 5
Heartland Retail
Lightspeed Retail
Lightspeed Retail
(193)
4.1 out of 5
Lightspeed Retail
Clover
Clover
(53)
4.0 out of 5
Clover
Shopify POS
Shopify POS
(243)
4.4 out of 5
Shopify POS
Star Rating
Square Point of Sale
Square Point of Sale
519 reviews
Heartland Retail
Heartland Retail
196 reviews
Lightspeed Retail
Lightspeed Retail
193 reviews
Clover
Clover
53 reviews
Shopify POS
Shopify POS
243 reviews
Ratings
Meets Requirements
Square Point of Sale
Square Point of Sale
93%
Responses: 437
Heartland Retail
Heartland Retail
85%
Responses: 170
Lightspeed Retail
Lightspeed Retail
84%
Responses: 154
Clover
Clover
85%
Responses: 44
Shopify POS
Shopify POS
87%
Responses: 198
Ease of Use
Square Point of Sale
Square Point of Sale
95%
Responses: 444
Heartland Retail
Heartland Retail
89%
Responses: 172
Lightspeed Retail
Lightspeed Retail
86%
Responses: 154
Clover
Clover
89%
Responses: 44
Shopify POS
Shopify POS
89%
Responses: 198
Ease of Admin
Square Point of Sale
Square Point of Sale
94%
Responses: 135
Heartland Retail
Heartland Retail
87%
Responses: 89
Lightspeed Retail
Lightspeed Retail
85%
Responses: 87
Clover
Clover
75%
Responses: 17
Shopify POS
Shopify POS
89%
Responses: 98
Ease of Setup
Square Point of Sale
Square Point of Sale
94%
Responses: 135
Heartland Retail
Heartland Retail
79%
Responses: 87
Lightspeed Retail
Lightspeed Retail
82%
Responses: 86
Clover
Clover
85%
Responses: 16
Shopify POS
Shopify POS
90%
Responses: 98
Has the product been a good partner in doing business?
Square Point of Sale
Square Point of Sale
91%
Responses: 128
Heartland Retail
Heartland Retail
83%
Responses: 88
Lightspeed Retail
Lightspeed Retail
82%
Responses: 88
Clover
Clover
73%
Responses: 17
Shopify POS
Shopify POS
91%
Responses: 97
Quality of Support
Square Point of Sale
Square Point of Sale
87%
Responses: 349
Heartland Retail
Heartland Retail
86%
Responses: 167
Lightspeed Retail
Lightspeed Retail
81%
Responses: 151
Clover
Clover
75%
Responses: 40
Shopify POS
Shopify POS
87%
Responses: 187
Tip Adjustments
Square Point of Sale
Square Point of Sale
88%
Responses: 111
Heartland Retail
Heartland Retail
66%
Responses: 27
Lightspeed Retail
Lightspeed Retail
39%
Responses: 9
Clover
Clover
79%
Responses: 14
Shopify POS
Shopify POS
83%
Responses: 33
Price Adjustments
Square Point of Sale
Square Point of Sale
95%
Responses: 70
Heartland Retail
Heartland Retail
88%
Responses: 85
Lightspeed Retail
Lightspeed Retail
90%
Responses: 66
Clover
Clover
90%
Responses: 16
Shopify POS
Shopify POS
90%
Responses: 61
Likelihood to Recommend
Square Point of Sale
Square Point of Sale
92%
Responses: 499
Heartland Retail
Heartland Retail
85%
Responses: 180
Lightspeed Retail
Lightspeed Retail
82%
Responses: 187
Clover
Clover
80%
Responses: 51
Shopify POS
Shopify POS
89%
Responses: 232
Multidevice Payment Acceptance
Square Point of Sale
Square Point of Sale
91%
Responses: 145
Heartland Retail
Heartland Retail
82%
Responses: 71
Lightspeed Retail
Lightspeed Retail
78%
Responses: 60
Clover
Clover
79%
Responses: 16
Shopify POS
Shopify POS
88%
Responses: 61
Hardware Integration
Square Point of Sale
Square Point of Sale
93%
Responses: 53
Heartland Retail
Heartland Retail
86%
Responses: 72
Lightspeed Retail
Lightspeed Retail
91%
Responses: 60
Clover
Clover
86%
Responses: 12
Shopify POS
Shopify POS
85%
Responses: 54
End of Day Reports
Square Point of Sale
Square Point of Sale
94%
Responses: 25
Heartland Retail
Heartland Retail
89%
Responses: 125
Lightspeed Retail
Lightspeed Retail
90%
Responses: 78
Clover
Clover
88%
Responses: 27
Shopify POS
Shopify POS
92%
Responses: 69
Credit Card Payments
Square Point of Sale
Square Point of Sale
96%
Responses: 249
Heartland Retail
Heartland Retail
84%
Responses: 126
Lightspeed Retail
Lightspeed Retail
86%
Responses: 81
Clover
Clover
94%
Responses: 32
Shopify POS
Shopify POS
94%
Responses: 74
Voided/Refunded Payments
Square Point of Sale
Square Point of Sale
89%
Responses: 200
Heartland Retail
Heartland Retail
77%
Responses: 125
Lightspeed Retail
Lightspeed Retail
83%
Responses: 87
Clover
Clover
80%
Responses: 29
Shopify POS
Shopify POS
88%
Responses: 67
Receipts
Square Point of Sale
Square Point of Sale
96%
Responses: 89
Heartland Retail
Heartland Retail
87%
Responses: 84
Lightspeed Retail
Lightspeed Retail
91%
Responses: 66
Clover
Clover
94%
Responses: 17
Shopify POS
Shopify POS
90%
Responses: 61
Next Day Deposits
Square Point of Sale
Square Point of Sale
89%
Responses: 17
Heartland Retail
Heartland Retail
82%
Responses: 44
Lightspeed Retail
Lightspeed Retail
86%
Responses: 37
Clover
Clover
77%
Responses: 14
Shopify POS
Shopify POS
88%
Responses: 51
Sales Tracking
Square Point of Sale
Square Point of Sale
93%
Responses: 208
Heartland Retail
Heartland Retail
90%
Responses: 128
Lightspeed Retail
Lightspeed Retail
86%
Responses: 88
Clover
Clover
85%
Responses: 28
Shopify POS
Shopify POS
92%
Responses: 70
Employee Management
Square Point of Sale
Square Point of Sale
90%
Responses: 34
Heartland Retail
Heartland Retail
83%
Responses: 62
Lightspeed Retail
Lightspeed Retail
89%
Responses: 48
Clover
Clover
89%
Responses: 11
Shopify POS
Shopify POS
82%
Responses: 52
Reporting
Square Point of Sale
Square Point of Sale
94%
Responses: 70
Heartland Retail
Heartland Retail
89%
Responses: 85
Lightspeed Retail
Lightspeed Retail
90%
Responses: 63
Clover
Clover
93%
Responses: 17
Shopify POS
Shopify POS
86%
Responses: 66
Credit Card Filing
Square Point of Sale
Square Point of Sale
89%
Responses: 125
Heartland Retail
Heartland Retail
69%
Responses: 50
Lightspeed Retail
Lightspeed Retail
65%
Responses: 16
Clover
Clover
81%
Responses: 17
Shopify POS
Shopify POS
89%
Responses: 50
Product Direction (% positive)
Square Point of Sale
Square Point of Sale
89%
Responses: 439
Heartland Retail
Heartland Retail
88%
Responses: 169
Lightspeed Retail
Lightspeed Retail
81%
Responses: 149
Clover
Clover
86%
Responses: 43
Shopify POS
Shopify POS
89%
Responses: 197
Credit Card Payments
Square Point of Sale
Square Point of Sale
96%
Responses: 95
Heartland Retail
Heartland Retail
86%
Responses: 80
Lightspeed Retail
Lightspeed Retail
91%
Responses: 60
Clover
Clover
96%
Responses: 18
Shopify POS
Shopify POS
91%
Responses: 64
Accounting Integrations
Square Point of Sale
Square Point of Sale
83%
Responses: 103
Heartland Retail
Heartland Retail
78%
Responses: 58
Lightspeed Retail
Lightspeed Retail
78%
Responses: 53
Clover
Clover
76%
Responses: 11
Shopify POS
Shopify POS
85%
Responses: 57
Employee Accounts
Square Point of Sale
Square Point of Sale
87%
Responses: 88
Heartland Retail
Heartland Retail
81%
Responses: 98
Lightspeed Retail
Lightspeed Retail
81%
Responses: 78
Clover
Clover
89%
Responses: 22
Shopify POS
Shopify POS
85%
Responses: 57
Discounts
Square Point of Sale
Square Point of Sale
88%
Responses: 186
Heartland Retail
Heartland Retail
85%
Responses: 130
Lightspeed Retail
Lightspeed Retail
81%
Responses: 94
Clover
Clover
91%
Responses: 24
Shopify POS
Shopify POS
91%
Responses: 71
Partial Payments
Square Point of Sale
Square Point of Sale
88%
Responses: 169
Heartland Retail
Heartland Retail
85%
Responses: 115
Lightspeed Retail
Lightspeed Retail
84%
Responses: 76
Clover
Clover
91%
Responses: 26
Shopify POS
Shopify POS
88%
Responses: 58
Split Payments
Square Point of Sale
Square Point of Sale
86%
Responses: 164
Heartland Retail
Heartland Retail
88%
Responses: 124
Lightspeed Retail
Lightspeed Retail
84%
Responses: 81
Clover
Clover
89%
Responses: 27
Shopify POS
Shopify POS
89%
Responses: 53
Offline Payments
Square Point of Sale
Square Point of Sale
91%
Responses: 13
Heartland Retail
Heartland Retail
Not enough data
Lightspeed Retail
Lightspeed Retail
76%
Responses: 37
Clover
Clover
70%
Responses: 15
Shopify POS
Shopify POS
80%
Responses: 5
Loyalty Programs
Square Point of Sale
Square Point of Sale
94%
Responses: 37
Heartland Retail
Heartland Retail
83%
Responses: 39
Lightspeed Retail
Lightspeed Retail
79%
Responses: 35
Clover
Clover
100%
Responses: 5
Shopify POS
Shopify POS
87%
Responses: 49
Email Marketing
Square Point of Sale
Square Point of Sale
91%
Responses: 40
Heartland Retail
Heartland Retail
77%
Responses: 40
Lightspeed Retail
Lightspeed Retail
77%
Responses: 28
Clover
Clover
90%
Responses: 5
Shopify POS
Shopify POS
85%
Responses: 57
E-commerce Integration
Square Point of Sale
Square Point of Sale
91%
Responses: 33
Heartland Retail
Heartland Retail
81%
Responses: 54
Lightspeed Retail
Lightspeed Retail
81%
Responses: 40
Clover
Clover
97%
Responses: 5
Shopify POS
Shopify POS
89%
Responses: 63
Avg. Go Live Time (months)
Square Point of Sale
Square Point of Sale
Average 1 Months
Heartland Retail
Heartland Retail
Average 2 Months
Lightspeed Retail
Lightspeed Retail
Average 1 Months
Clover
Clover
Average 2 Months
Shopify POS
Shopify POS
Average 1 Months
Avg. ROI (months)
Square Point of Sale
Square Point of Sale
Average 9 Months
Heartland Retail
Heartland Retail
Average 14 Months
Lightspeed Retail
Lightspeed Retail
Average 15 Months
Clover
Clover
Average 16 Months
Shopify POS
Shopify POS
Average 10 Months
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